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Freelance Case Management (Jos)

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

The Case Management Associate is responsible for analyzing and reporting fraud, waste, and abuse data, managing the escalation of emergency cases, conducting mortality investigations, overseeing general case management and care coordination activities, managing at-risk cases, and monitoring ICU admissions of enrollees receiving healthcare services from providers within the Reliance HMO Providers network.  

Responsibilities

  • Analyze claims data, billing records, and other relevant information to identify patterns, anomalies, and potential cases of fraud, waste, and abuse 
  • Utilize data analytics tools and techniques to identify trends, outliers, and potentially fraudulent activities 
  • Collaborate with medical professionals, forensic experts, and internal teams to gather relevant information and conduct thorough investigations 
  • Ensure compliance with applicable laws, regulations, and company policies related to fraud, waste, and abuse investigations, emergency  
  • Case management, mortality investigations, general case management, managing at-risk cases, and ICU admissions 
    • Bachelor’s degree in medicine, nursing, or related disciplines 
    • Knowledge of healthcare operations, fraud prevention, and regulatory compliance. 
    • Experience in conducting fraud, waste, and abuse investigations is preferred. 
    • Knowledge of emergency management protocols and procedures. 
    • Familiarity with mortality review processes and quality improvement initiatives. 
    • Knowledge of legal and regulatory requirements related to fraud, waste, and abuse investigations, emergency care, and case management. 
    • Professional certifications in fraud examination, case management, or related fields (e.g., Certified Fraud Examiner, Certified Case Manager) are advantageous. 
  • At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
    • Competitive Salary and Benefits
      We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
    • Premium Health Insurance
      Comprehensive health coverage for you and your family, because your well-being comes first.
    • Unlimited Leave
      Take the time you need when you need it—no limits, no questions.
    • Meaningful Impact
      Play a key role in transforming customer experiences and shaping healthcare innovation.
    • Collaborative Work Culture
      Join a supportive, inclusive, and team-focused environment that celebrates diversity.
    • Growth Opportunities
      Access tools, mentorship, and resources to elevate your skills and career.
    • Learning & Development Allowance
      We provide an allowance to support your ongoing professional growth and skill enhancement.
  • This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Freelance Case Management (Jos), Reliance Health

At Reliance Health, we’re on a mission to revolutionize healthcare in emerging markets, and we're looking for a dedicated Freelance Case Management Associate to join us on this journey. Your role will be pivotal in analyzing and reporting on fraud, waste, and abuse data, managing emergency cases, and conducting vital mortality investigations. This isn’t just about data; you’ll be collaborating with medical professionals and forensic experts to ensure quality care is accessible to those who need it most. Picture yourself analyzing claims and billing records to identify patterns that could lead to significant improvements in our healthcare operations. Your knack for leveraging data analytics tools will be essential in pinpointing trends and potential fraudulent activities, ensuring compliance with legal regulations along the way. Whether it’s overseeing at-risk cases or monitoring ICU admissions, your contribution will directly impact not just our internal processes, but the lives of our enrollees receiving healthcare services. At Reliance Health, we prioritize your well-being too; our benefits package includes competitive salaries, comprehensive health insurance, unlimited leave, and exciting growth opportunities. This is more than a job—it’s a chance to make a meaningful impact in healthcare while thriving in a supportive, diverse environment. Come join Reliance Health and be a part of something transformative!

Frequently Asked Questions (FAQs) for Freelance Case Management (Jos) Role at Reliance Health
What are the key responsibilities of a Freelance Case Management Associate at Reliance Health?

As a Freelance Case Management Associate at Reliance Health, you will be responsible for analyzing and reporting data related to fraud, waste, and abuse, managing emergency case escalations, and conducting important mortality investigations. You will also oversee general case management activities, manage at-risk cases, and monitor ICU admissions in our healthcare services network. Your role is crucial in ensuring compliance with regulations and enhancing the overall quality of care.

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What qualifications are required to apply for the Freelance Case Management position at Reliance Health?

To apply for the Freelance Case Management position at Reliance Health, you will need a Bachelor’s degree in medicine, nursing, or a related field. Additionally, knowledge of healthcare operations, fraud prevention, and regulatory compliance is crucial. Experience in conducting investigations related to fraud, waste, and abuse is preferred, along with familiarity with emergency management protocols and mortality review processes.

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How does Reliance Health support the professional growth of Freelance Case Management Associates?

Reliance Health supports the professional growth of its Freelance Case Management Associates by providing access to tools, mentorship, and resources that elevate your skills. We also offer a Learning & Development Allowance that encourages ongoing professional growth and skill enhancement, ensuring you continue to thrive in your career while making a meaningful impact.

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What benefits can a Freelance Case Management Associate expect at Reliance Health?

Freelance Case Management Associates at Reliance Health can expect a competitive salary and benefits package, which includes comprehensive health insurance for you and your family and unlimited leave for when you need time off. We also emphasize a collaborative work culture that celebrates diversity, providing a supportive environment where you can develop and succeed.

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What impact does the Freelance Case Management Associate have on healthcare services at Reliance Health?

The impact of a Freelance Case Management Associate at Reliance Health is profound. You will play a key role in transforming customer experiences and enhancing healthcare innovation through your work in analyzing fraud cases and ensuring quality management of emergency situations. Your contributions help shape the healthcare landscape and enhance the accessibility and affordability of services for our enrollees.

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Common Interview Questions for Freelance Case Management (Jos)
Can you explain the process you follow when identifying potential fraud, waste, or abuse in case management?

In your reply, outline the systematic approach you take to analyze claims data and billing records, mentioning specific data analytics tools you might use. Emphasize collaboration with teams and adherence to compliance regulations during investigations.

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How do you handle emergency cases that require immediate attention?

Discuss your prioritization method, emphasizing swift communication with medical professionals and adherence to emergency management protocols. Mention any past experience where quick decision-making led to positive outcomes.

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What strategies do you employ to stay updated on regulations related to healthcare fraud?

You can explain how you actively pursue continuous education through various platforms, attend relevant seminars, and stay connected with professional organizations in fraud examination and healthcare compliance.

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Describe a challenging case you managed and how you resolved it.

Reflect on a specific case where you identified fraud or managed an emergency situation. Detail how you approached the problem, the steps you took, and the outcome, emphasizing your critical thinking skills.

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When conducting mortality investigations, what key factors do you prioritize?

Discuss the importance of thorough data collection, communication with families and medical staff, and adherence to ethical considerations. Mention how your research practices guide your investigations.

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How do you ensure compliance with healthcare regulations in case management?

Talk about your familiarity with legal requirements and how you implement them in daily operations. Share examples of audits or compliance checks you performed to maintain robust oversight.

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What role do you think data analytics plays in modern case management?

Explain the transformative potential of data analytics in identifying trends, improving customer care, and mitigating fraud. Include any tools you’ve used and the resulting impact on operational efficiency.

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Have you ever collaborated with law enforcement during fraud investigations? What was that experience like?

If applicable, describe your experience working with law enforcement, emphasizing communication, professionalism, and the importance of cooperation in complex investigations.

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What techniques do you use to maintain a collaborative work environment in case management?

Share your approach to fostering teamwork, such as regular team meetings and open communication channels. Highlight the significance of diverse perspectives in case management success.

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How do you handle cases where you might encounter emotional challenges?

Talk about your strategies for managing stress and emotional fatigue. You could mention seeking support from colleagues or utilizing personal management techniques to maintain well-being.

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Reliance Health (https://reliancehealthinc.co/) is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of...

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DATE POSTED
April 16, 2025

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