Implementation Manager, Accounting

As the Implementation Manager, Accounting at Restaurant365, you will be leading the end-to-end process of client implementations, managing multiple projects simultaneously while ensuring smooth onboarding experiences. Your role includes configuring Accounting modules, training clients, tracking project progress, and addressing any issues that arise, all aimed at ensuring client satisfaction and effective use of the R365 platform.

To be successful as an Implementation Manager, Accounting at Restaurant365, candidates should have a solid accounting background, ideally with 1+ years of bookkeeping experience. Strong project management skills are crucial, along with a solution-oriented mindset, excellent communication abilities, and the capacity to manage multiple tasks. Previous experience in the restaurant or SaaS industries is preferred, but a passion for helping others harness technology is vital.

The Implementation Manager, Accounting plays a vital role in ensuring that clients can leverage the R365 platform effectively. By managing the entire lifecycle of the project from kick-off to support transition, you’ll identify success metrics and drive continuous improvements, while working closely with clients to resolve issues and enhance their overall experience with the system.

Implementation Managers at Restaurant365 will handle a variety of projects, all focused on onboarding new clients to our cloud-based accounting platform. This involves configuring features to fit client needs, conducting training sessions, managing timelines, and ensuring that each implementation goes off without a hitch, tailored to the specific demands of the restaurant industry.

At Restaurant365, the company culture is characterized by collaboration, continuous improvement, and a commitment to excellence. We embrace our core values, which emphasize problem-solving, open communication, and a passion for great food. An Implementation Manager will thrive in an empowering environment that encourages personal and professional growth while making a real difference in the industry.

When answering this question, you should focus on a specific project, detailing your role, the challenges you faced, and the successful outcomes achieved. Highlight how you managed timelines, collaborated with your team, and what tools or methodologies you employed to ensure everything ran smoothly.

Discuss your approach to conflict resolution, emphasizing your ability to stay calm under pressure. Provide an example of a past situation where you effectively deescalated an issue by listening to client concerns, addressing their needs, and ensuring a satisfactory resolution that maintained the working relationship.

You should talk about your organizational skills, prioritization techniques, and tools you use to track projects. Emphasize the importance of communication with team members and clients and how these practices help you stay on top of your workload while ensuring deadlines are met.

Share your training strategy, focusing on tailoring your approach based on the client's familiarity with technology. Discuss the importance of hands-on practice, providing resources for self-learning, and how you encourage questions and provide ongoing support post-training.

Provide a specific instance where you identified inefficiencies and suggesting enhancements. Discuss the thought process behind the improvement, how you communicated it to stakeholders, and the resulting impact on project execution and client satisfaction.

Here, highlight your familiarity with accounting tools, particularly how they align with Restaurant365’s offerings. Discuss practical examples of how you’ve utilized similar software in previous roles and how that knowledge equips you to better assist clients.

In your response, touch on key performance indicators (KPIs) you track, client feedback, and how you assess whether goals were achieved. Explain your commitment to continuous improvement based on these evaluations.

Share your intrinsic motivation for helping clients, overcoming challenges, and contributing to a vibrant workplace. Emphasize your passion for technology and its ability to streamline operations, and how that fuels your desire to excel in this role.

Talk about your approach to thoroughly understanding a client's requirements and mapping those needs to the R365 features. Highlight your communication strategies to gather or clarify details and how you provide feedback to your development team when necessary.

Discuss your belief in strong teamwork, open communications, and shared goals. Articulate how collaboration with other departments, like Support and Customer Success, aligns with your objectives as an Implementation Manager and enhances the overall client experience.