Implementation Manager, Accounting
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Implementation Manager, Accounting is responsible for leading and overseeing end-to-end new client implementations. You will be expected to use your own project management, accounting, training, and teamwork skills to coordinate the tasks associated with each implementation and handle client escalations. You will manage multiple projects and tasks simultaneously. You will work with your Manager to ensure projects are progressing as planned and to execute strategies for alignment where necessary.
- Live our core values every day: Solve Problems Together, Share Constructive Honesty, Love Good Food, and Relentlessly Seek Greatness
- Manage multiple implementation projects
- Track progress and update project plans
- Setup and configure the Accounting modules of the R365 platform to meet the unique needs of the customers
- Train customers to be self-sustaining on the R365 platform
- Contribute to ongoing process documentation
- Master accounting features and tools within Restaurant365
- Provide industry, accounting, and solution expertise to customers and other team members
- Manage the full project lifecycle from kick-off to transition to Support and Customer Success
- Partner with the Operations Implementation Coach to ensure a smooth and complete project
- Identify and communicate success metrics and drive improvements to both client and process
- Promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout
- Deescalate customer issues effectively and respectfully
- Other duties as assigned
- Strong accounting background with 1+ years of bookkeeping experience
- A proven track record as a project manager, with the ability to prioritize and manage a pipeline of projects
- Flexible and adaptable based on the needs of the client and internal team
- Critical thinking and advanced problem-solving skills
- Ability to travel up to 25%
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation and to modify your teaching style to accommodate various levels of participants
- Strong technical aptitude with experience communicating across multiple platforms
- Strong organization and time-management skills, with the ability to work independently without supervision
- Love to problem-solve
- A passion for helping people get the most out of technology
- Prowess for conflict resolution
- Restaurant/hospitality industry experience
- Saas Implementation Experience
- Previous R365 experience
- This position has a salary range of $70,000 - $80,000 / year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
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Are you ready to take your career to the next level with Restaurant365 as an Implementation Manager in Accounting? At Restaurant365, we’re shaking things up in the restaurant industry with our innovative cloud-based platform that centralizes accounting and back-office operations. We prioritize empowering our team members, and we believe in fostering an environment where your skills can shine while you contribute to a mission we care deeply about. As an Implementation Manager, you’ll be leading new client onboarding, ensuring they receive a smooth and effective transition to our cutting-edge platform. Your project management and accounting expertise will be vital as you juggle multiple projects, track progress, and set up the Accounting modules tailored to our clients’ unique needs. You’ll also be instrumental in training customers to help them achieve self-sufficiency on the platform while providing industry insights along the way. You’ll work collaboratively, oversee the entire project lifecycle, and actively promote the immense value our platform offers. If you have a strong background in accounting and project management, along with a passion for solving problems and helping others succeed, this might just be the perfect fit for you. With a salary range of $70,000 - $80,000 per year, flexible work arrangements, and comprehensive benefits, Restaurant365 not only makes technology accessible for our clients but also ensures our team members feel valued and appreciated. If you’re motivated by challenge and keen on growing alongside our mission, we’d love to hear from you!
Restaurant365 is restaurant-specific accounting and back-office software that aims to alleviate the significant burdens placed on restaurant operators – allowing restaurants to operate more efficiently in a digital world.
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