Estimator

As an Estimator at Roto-Rooter, your primary responsibilities will include utilizing Xactimate estimating software to create detailed water restoration estimates for both residential and commercial projects. Your role will also involve maintaining communication with customers and insurance adjusters, submitting final estimates for payment, and adhering to our billing and collections procedures. Successful performance in this role ensures that our customers receive the prompt assistance they need during difficult times.

To qualify for the Estimator position at Roto-Rooter, you should have experience with Xactimate software and demonstrate proficiency in estimate writing. Previous experience handling insurance claims is necessary, along with administrative billing and collections experience, preferably in the restoration or service industry. Strong communication skills and the ability to manage multiple projects effectively in a fast-paced environment are also essential.

Estimators at Roto-Rooter enjoy an exceptional benefits package that includes medical insurance, dental and vision coverage, life insurance, and a matching 401K retirement savings plan. Additionally, you will have access to tuition reimbursement, profit sharing, and paid vacation and training, making Roto-Rooter a great place to advance your career while ensuring a work-life balance.

At Roto-Rooter, we prioritize employee development and career advancement. As an Estimator, you’ll have opportunities for training and professional development to enhance your skills and knowledge in the restoration field. We also encourage internal promotions, so dedicated employees can grow their careers within our organization, which has a long history of recognizing and rewarding talent.

While previous experience in the restoration industry is preferred, it's not an absolute requirement. However, candidates must have relevant insurance claims experience and proficiency with Xactimate software. If you possess strong organizational and communication skills and a willingness to learn about the restoration process, you could be a great fit for our Estimator position.

When answering this question, highlight your familiarity and specific projects where you've used Xactimate software effectively. Discuss how you utilized it to create detailed estimates and the impact it had on your previous company's operations.

To respond effectively, outline a step-by-step approach, including conducting an on-site assessment, gathering necessary information, using Xactimate for cost estimation, and presenting the estimate to clients and insurance adjusters. Demonstrating your thorough understanding will illustrate to the interviewer your readiness for the role.

Discuss your organizational strategies, such as using project management tools, setting priorities based on deadlines, and maintaining effective communication with clients and adjusters. Share any previous experiences where you successfully juggled various tasks.

Provide examples of your previous interactions with insurance companies, emphasizing your communication skills and ability to advocate for the best outcomes for clients. Share how you've navigated challenges in claims submissions.

Speak about your attention to detail and take time to review data twice or utilize checklists. Mention any technology or tools you rely on, and provide examples of how accuracy has helped you secure jobs or maintain client trust.

This is your chance to show problem-solving skills. Share a specific example, what the challenge was, how you approached it, and what the outcome was. Highlight any teamwork involved and the lessons learned.

Refer to Xactimate as a primary tool and discuss any other relevant software you have used. Explain why these tools suit your working style, how they enhance efficiency, and how they contribute to precise estimating.

Emphasize the importance of communication and customer service. Discuss how you take the time to address concerns, provide clarity, and reassure customers, ultimately leading to building trust and confidence in your work.

Mention your commitment to continual learning by attending industry seminars, joining professional organizations, and keeping up with new technologies and methodologies in water restoration. This shows your dedication to being a knowledgeable professional in the field.

This is your opportunity to convey your enthusiasm. Talk about Roto-Rooter’s reputation in the industry, the long-standing commitment to employee development, and how the company’s values align with your professional goals and personal principles.