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Group Leader

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The Thurmont Plant was opened in 1950. We are one of the biggest employers in the area with opportunities in various printing jobs and various working shifts. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

  1. Verify quantity and quality of all job materials before assigning into production
  2. Assist Supervisor and Production Operators to achieve customer’s desired results.
  3. Display independent problem solving and work effectively and efficiently with limited supervision
  4. Ensure quality output prior to customer receipt
  5. Maintain a professional, customer oriented environment and high customer satisfaction
  6. Assist supervisor, customer and production operator in the completion of all requirements
  7. Set up, monitor, and quality check all production jobs to ensure all due out dates are met
  8. With team members, schedule, prioritize and optimize workload to meet customer due outs
  9. When needed, fill in appropriately for the supervisor
  10. Assist in the training and development of other team member

 

 

Qualifications

  1. This Position requires:
  2. High School Diploma or General Education Degree (GED).
  3. Technical skills required to operate PC’s (hardware & software) required to meet job specifications and customer due outs
  4. Demonstrate the ability to prioritize workload
  5. Must have the ability to effectively utilize time, material and equipment expected to meet production objectives and SLAs
  6. Describe to what extent the position requires a knowledge of company policies, procedures, organization and industry practices.

The person in this position must understand, practice and enforce all Company policies and procedures.

  1. Describe the nature, extent and purpose of contacts with internal and external customers necessary to carry out the responsibility of this position.  Communications skills should be described, both oral and written.

The person in this position must effectively perform oral and written communications to convey precise information to management, customers, and peers.  They must be able to understand job requirements, listening carefully and attentively.  Encourages and accepts others points of view.

Additional Information

Disclosure Statement:

The pay range for this role at the noted location is $19.00 - $26.00 / hour. The actual rate of pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

Average salary estimate

$46800 / YEARLY (est.)
min
max
$39520K
$54080K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Group Leader, RR Donnelley

At RRD, we believe that our team members are the backbone of our success, and as a Group Leader at our Thurmont, MD facility, you'll play a pivotal role in ensuring the quality and efficiency of our production process. In this dynamic position, you'll be responsible for verifying the quantity and quality of job materials before they move into production. Working closely with our Supervisors and Production Operators, you'll assist in achieving our customers' desired results. We're looking for a proactive problem-solver who can work independently and effectively prioritize their workload. Quality is key, so ensuring our output meets the highest standards before reaching the customer is essential. You’ll help maintain a professional environment, fostering high levels of customer satisfaction. This means not just meeting deadlines but proactively optimizing our processes to exceed expectations. You'll use your organizational skills to schedule and prioritize production jobs, ensuring that all due dates are met with success. Additionally, part of your role will involve mentoring and training other team members, passing on your knowledge and experience. If you have a High School Diploma (or GED), technical skills in PC operations, and the ability to communicate effectively with both customers and management, then you might be the right fit for this position. Join us at RRD and be part of a company that values excellence and the transformative power of effective customer engagement.

Frequently Asked Questions (FAQs) for Group Leader Role at RR Donnelley
What are the main responsibilities of a Group Leader at RRD?

As a Group Leader at RRD, your main responsibilities include verifying the quality and quantity of job materials before production, assisting supervisors and operators to achieve customer results, and ensuring quality output prior to customer receipt. You’ll also manage the scheduling and prioritization of workloads to meet deadlines effectively.

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What qualifications do I need to become a Group Leader at RRD?

To become a Group Leader at RRD, you need at least a High School Diploma or GED. Additionally, you should possess technical skills to operate PCs, the ability to prioritize tasks efficiently, and strong communication skills for effective interaction with both internal and external customers.

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How does RRD support its Group Leaders in their professional development?

RRD supports its Group Leaders through comprehensive training and development programs. As a Group Leader, you will have opportunities to mentor junior team members, which not only enhances your leadership skills but also contributes to your professional growth within the company.

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What is the pay range for the Group Leader position at RRD in Thurmont?

The pay range for the Group Leader position at RRD in Thurmont, MD, is between $19.00 and $26.00 per hour. Actual pay may vary based on factors such as education, experience, and shift differentials. In addition to base pay, there are opportunities for overtime and various benefits.

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What benefits does RRD offer to its Group Leaders?

At RRD, Group Leaders enjoy a robust benefits package, including medical, dental, and vision coverage, paid time off, a 401(k) with matching contributions, life insurance, and tuition assistance. Additional perks include maternity and adoption assistance, as well as discounts with partner organizations.

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Common Interview Questions for Group Leader
What strategies do you use to manage production schedules effectively as a Group Leader?

To manage production schedules effectively, I prioritize tasks based on due dates and complexity, communicate regularly with team members to assess workload, and adjust priorities as needed. I also utilize project management tools to track progress and ensure transparency.

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Can you describe a time when you had to solve a problem independently in a production environment?

Certainly! In a previous role, we faced an unexpected equipment failure that threatened our production schedule. I quickly assessed the situation, communicated with the technical team for a solution, and reorganized the workflow to minimize downtime while keeping the team focused and motivated.

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How do you ensure quality assurance before the products are received by the customer?

Ensuring quality assurance involves setting up thorough checks at different production stages. I train my team on quality standards, use checklists to verify materials and outputs, and encourage proactive communication to address any potential issues before they escalate.

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What role do communication skills play in your responsibilities as a Group Leader?

Communication is vital as a Group Leader. I must convey precise job requirements to my team, engage with supervisors and clients regularly, and foster an environment where all team members feel comfortable expressing their viewpoints or concerns, facilitating collaboration.

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How do you handle conflicts within your production team?

I believe in addressing conflicts swiftly and openly. I encourage team members to discuss their issues directly, facilitating a conversation that allows both sides to express their views. My role is to mediate by reinforcing our shared goals and finding a compromise that fosters teamwork.

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Describe your experience with training and mentoring new employees.

I have extensive experience in training new employees where I take a hands-on approach to mentorship. This involves providing them with resources, guiding them through technical skills, and checking in regularly to answer questions and assess their progress, ensuring they feel supported.

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What methods do you use to motivate your production team?

I motivate my team by recognizing individual achievements, setting clear goals, fostering a collaborative environment, and providing growth opportunities. Regular team meetings to discuss progress and celebrate successes also enhance morale.

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How do you adapt to changing production needs at RRD?

Adaptability is crucial in a dynamic production environment. I stay informed on customer requirements and utilize flexible scheduling to allocate resources efficiently. I also encourage team input to quickly adjust workflows as needed, ensuring we remain responsive.

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How do you identify and address training needs among your production staff?

I assess training needs through regular performance evaluations and feedback discussions. Identifying gaps in skills or knowledge during these conversations allows me to recommend targeted training sessions that enhance overall team productivity.

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What do you find most rewarding about the role of Group Leader at RRD?

The most rewarding aspect is knowing that my leadership directly impacts our team's success and customer satisfaction. Watching team members grow and excel in their roles, while we collectively meet production goals, gives me immense satisfaction.

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RRD (R.R. Donnelley) provides businesses with advertising and marketing products and services. Some of their offerings include digital print materials, data management, business support, and more. This company is headquartered in Chicago, Illinois...

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Full-time, on-site
DATE POSTED
January 7, 2025

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