Training Content Creator (Remote) - job 1 of 2

As a Training Content Creator at Rula, your main responsibilities include developing engaging training resources for frontline customer support teams, collaborating with stakeholders during product development, and creating actionable materials from complex product updates. You'll employ instructional design best practices to ensure each resource is effective and beneficial for the team, while also managing projects to track their effectiveness over time.

To apply for the Training Content Creator position at Rula, you should have at least 3 years of experience in developing training materials specifically for customer-facing teams, alongside 2 years of experience in a high-volume customer support environment. Proficiency in tools like Articulate Rise and Camtasia for content creation, as well as strong project management skills, is also crucial. If you’ve worked in the tech startup scene or a regulated industry, that's a bonus!

Yes, the Training Content Creator role at Rula is fully remote! We believe in maintaining a healthy work-life balance, allowing you to work from anywhere in the United States while ensuring that both your professional and personal commitments are met.

Rula values diversity, equity, and inclusion, and you can expect a culture that supports a sense of belonging for everyone. We are committed to creating a safe and inclusive environment where all employees feel seen, heard, and valued. You'll also find yourself surrounded by colleagues who are passionate about making a positive impact in the field of mental healthcare.

Rula offers a comprehensive benefits package for full-time employees, including 100% remote work, attractive pay transparency, comprehensive health benefits, a 401(k) plan, generous time-off policies, and paid parental leave. Additionally, employees benefit from wellness events, lunch & learns, and community support groups, all aimed at fostering a healthy and engaged workplace.

In your response, highlight specific projects where you successfully implemented instructional design principles to create training materials. Discuss the tools or methodologies you used, and emphasize any positive feedback received from participants or improvements in performance metrics.

Share your strategies for keeping content interactive and engaging, such as using multimedia elements, incorporating real-world scenarios, or facilitating group discussions. Provide examples of how your approach has led to improved engagement or retention rates in past initiatives.

Discuss your familiarity with project management tools such as Asana or Jira, and provide examples of how you've used these tools to organize projects and track deadlines. Highlight your ability to manage multiple projects simultaneously and how this contributed to successful outcomes.

Describe your process for receiving, evaluating, and implementing feedback to improve your training content. Provide examples showcasing how you've successfully collaborated with stakeholders to refine training materials and achieve a shared vision.

Share a specific instance where you gathered customer feedback during or after a training session and subsequently adjusted the content to better meet their needs. Explain the adjustments made and the impact they had on overall training effectiveness.

Mention any instructional design models you are familiar with, such as ADDIE or SAM, and explain why you prefer a specific model. Discuss how this model has helped streamline your design process or improved learning outcomes in your past projects.

Discuss methods you would employ to evaluate training effectiveness, such as feedback surveys, completion rates, or performance assessments. Highlight your analytical skills and how you've used data to refine training strategies in past roles.

Reflect on the importance of mental health within the workplace and how effective training can contribute to a supportive environment. Emphasize that you understand the impact mental health has on employees and are dedicated to creating training that fosters a culture of well-being and support.

Describe your systematic approach to creating online training courses, from conducting a needs analysis to final implementation. Highlight your experience with various technologies and methodologies to ensure content delivery is smooth and effective.

Share your personal motivation for working in mental health, such as a desire to make a difference or your understanding of the importance of mental wellness. Emphasize how your passion drives you to develop impactful training materials that can lead to positive outcomes.