Accounts Receivable Representative

As an Accounts Receivable Representative at SanMar, your primary responsibilities include managing the financial accounts of designated customers, ensuring timely payments, resolving discrepancies, and fostering positive relationships through effective communication. You'll frequently communicate with customers via phone and email to negotiate payment arrangements and handle any account-related issues.

To qualify for the Accounts Receivable Representative position at SanMar, candidates should have 1-3 years of experience in collections and/or customer service, especially over the phone. Strong negotiation skills, attention to detail, and the ability to handle stressful situations with professionalism are crucial. Familiarity with PC and software applications is also valued.

SanMar actively invests in the professional development of its Accounts Receivable Representatives through ongoing training and opportunities for growth within the company. The supportive culture encourages collaboration and provides the resources needed for employees to expand their skills and career paths.

As an Accounts Receivable Representative at SanMar, you would typically work remotely during standard business hours, which are 8:00 AM to 5:00 PM PST. Flexibility, understanding, and the ability to adapt to changes are encouraged, as the company values work-life balance.

SanMar offers a comprehensive benefits package for Accounts Receivable Representatives that includes medical, dental, and vision coverage, a 401k plan with matching options, paid time off, life insurance, and employee perks such as pet insurance. Employees also benefit from an annual discretionary bonus based on performance.

When faced with difficult customer conversations, I make it a point to listen actively to their concerns. I approach the situation with empathy and patience, aiming to understand their perspective before working towards a solution. This often helps diffuse tension and leads to a more productive conversation.

In my previous roles, I honed my negotiation skills by focusing on understanding both the customer's challenges and the company’s needs. I prioritize clear communication and aim for mutually beneficial outcomes to ensure payment arrangements are satisfactory for both parties.

I have experience working with various accounting and CRM software, which helps streamline the accounts receivable process. I familiarize myself with new tools quickly and adapt my approach to leverage any available technology to improve efficiency.

To prioritize in a fast-paced environment, I typically create a list of tasks ranked by urgency and importance. This method allows me to focus on the most pressing matters first while still making progress on less urgent tasks throughout the day.

I maintain accuracy by double-checking my work, using checklist methods for accounts, and regularly reviewing financial reports. Utilizing technology for data entry ensures that minimal errors occur, allowing me to stay diligent in managing customer accounts.

To manage my time effectively while working remotely, I set specific work hours and create a structured daily schedule. I also include short breaks to maintain focus and prevent burnout. This approach helps me stay organized and productive.

Certainly! In a previous role, I encountered an account discrepancy due to a miscommunication about payment terms. I contacted the customer, clarified the terms, and provided supporting documentation, which allowed us to resolve the issue quickly and maintain a positive relationship.

Building strong customer relationships remotely involves proactive communication, regular follow-ups, and taking the time to understand customer needs. I also use personalized emails and calls to show that I value their business and am here to assist them.

I am motivated by the goal of helping customers while ensuring the financial stability of the company. Knowing that my work directly contributes to revenue generation and positive customer experiences drives me to perform at my best.

When faced with multiple tasks and deadlines, I prioritize based on urgency and importance, delegate where possible, and communicate with my team if help is needed. My goal is to ensure all tasks are completed efficiently without compromising quality.