Load Planner - Bilingual in Korean or Spanish
Company Description
On-Site
6month + Contract
$20-$25/hr DOE
Job Description
- Serve as the point of contact for customer relations
- Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
- Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
- Provide excellent customer service in all aspects from booking to cargo delivery on time
- Request for Quote with carriers and negotiate the spot rates
- Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
- Communicate daily with customers, carriers, and internal staff
- Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
- Monitor account issues and communicate/liaison with management to implement/drive solutions
- Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
- Report as needed (Service failure report, claim/damage report, others)
- Ensure the accuracy of data entry into Cello and other systems as needed
- Monitor trends and report changes to management for action
Qualifications
- High School Diploma or GED Required; Bachelor Degree Preferred
- +2 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
- Proficient in Microsoft Office applications such as Excel/PowerPoint/Word/Outlook
- Self-motivated and works well under pressure with minimal supervision
- Highly organized with ability to manage multiple projects, while paying close attention to detail
- Excellent analytical and problem solving skills
- Excellent verbal and written communication skills
- Strong customer orientation and strong negotiating skills
- Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
- Experience with NAFTA/USMCA cross border transportation preferred
- Bilingual in Korean/English or English/Spanish preferred
- Warehouse and/or manufacturing knowledge preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
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