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Quality Assurance Technician (Korean Bilingual)

Job Description

Full-Time

Pay Rate: $27 - $29/Hr + eligible for an annual bonus

WHAT WE ARE LOOKING FOR    

The Quality Assurance Department division is responsible for all labor issues associated with warranty regarding the tankless water heater and boiler units.  The ideal candidate for the Quality Assurance Technician position should have and demonstrate a strong team ethic and the ability to work autonomously under their own initiative, while taking direction from QA Lead.  The post holder should have administrative experience with good communication skills and an aptitude for attention to detail.

Responsibilities:

  • Daily Returns Spreadsheet report
    • Research each returned unit using CIC/SAP
    • Summarize Return Reason
  • Physical Unit Return Inspection (Key Focus)
    • Inspect and Test (when applicable) all units requested by Management Team and Tech Coordinator
    • Create Individual Inspection report based on findings
    • Document photos and report on server
    • Follow up Technical Team as necessary
  • Part Return Inspection (when necessary)
    • Inspect all parts requested by Management Team and Tech Coordinator
    • Create individual inspection report based on findings
    • Document photos and report on server
    • Coordinate shipment of parts returns to HQ
    • Dispose/recycling of parts not required to be sent back to HQ

Requirements:

  • Bilingual in Korean and English
  • Advanced in Microsoft Office, specifically Excel.
  • Extensive organizational skills, be able to prioritize tasks
  • Effective time management and organizational skills.
  • Able to manage productivity goals and quality standards.
  • Excellent attention to detail.
  • Ability to physically lift units with assistance up to 150 pounds in weight.
  • 1-3 years of experience in an administrative field.
  • Collaborate effectively within the department and cross-functionally

Preferred Qualifications:

  • Four-year degree from an accredited college/university preferred.
  • Ambition to grow and take on new assignments/skills as needed.
  • Technical knowledge of tankless water heaters and boilers preferred

Benefits

  • PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
  • Employee-only premium covered at 100%, and dependent premium covered at 50%
  • Optional Voluntary Benefits:  STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
  • Pre-Tax Flex Spending Accounts:  Health and/or Dependent Care
  • 10.5 Paid Holidays per calendar year
  • Community Involvement Volunteer Day
  • 401K Plan, 100% match on employee’s contribution, up to a maximum of 5%

Additional Information

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$58320 / YEARLY (est.)
min
max
$56160K
$60480K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Quality Assurance Technician (Korean Bilingual), SBT Global, Inc.

Welcome to the exciting opportunity of becoming a Quality Assurance Technician at a leading company in Irvine, CA! We’re looking for a dynamic individual who is bilingual in Korean and English, has a sharp attention to detail, and is ready to contribute to our quality assurance team. As a Quality Assurance Technician, you will take on essential responsibilities that include inspecting and testing returned tankless water heaters and boiler units, documenting findings, and engaging with our management and technical teams to ensure all units meet our rigorous quality standards. Your daily work will involve creating detailed inspection reports, managing spreadsheets, and coordinating shipment processes for returned parts. We value collaboration and independent initiative, so your ability to work well both within the team and autonomously will be a huge asset. If you thrive in an organized environment where you can prioritize tasks effectively while maintaining high productivity goals, this might be the role for you. Plus, with an extensive benefits package including medical, dental, vision insurance, and a generous 401K plan, you'll find yourself in a rewarding workplace. Join us and contribute towards delivering top-notch products to our customers while growing your career in a supportive setting!

Frequently Asked Questions (FAQs) for Quality Assurance Technician (Korean Bilingual) Role at SBT Global, Inc.
What are the responsibilities of a Quality Assurance Technician at the Irvine-based company?

As a Quality Assurance Technician in Irvine, your primary responsibilities will include daily inspections of returned units, documenting the reasons for returns, and conducting physical inspections and tests as requested by the Management Team and Tech Coordinator. You'll be creating individual inspection reports, using your skills in Microsoft Excel to manage data effectively, and ensuring all findings are meticulously documented for future reference.

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What qualifications do I need to apply for the Quality Assurance Technician position in Irvine?

To apply for the Quality Assurance Technician role at our Irvine location, you need to be bilingual in Korean and English, have advanced skills in Microsoft Office (with a focus on Excel), and possess strong organizational skills. Ideally, applicants should also have 1-3 years of experience in an administrative role and be physically capable of lifting units up to 150 pounds with assistance.

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How does the hiring process work for the Quality Assurance Technician position at the company?

The hiring process for the Quality Assurance Technician position typically involves an initial screening interview, followed by in-depth discussions regarding your experience and qualifications relevant to the job. Applicants may also undergo practical assessments to demonstrate their capabilities in quality assurance tasks and their proficiency in both Korean and English.

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What benefits are offered for Quality Assurance Technicians in Irvine?

Quality Assurance Technicians at our Irvine location enjoy a comprehensive benefits package, which includes 100% coverage of employee-only medical, dental, and vision premiums, a 401K plan with a 100% match on contributions up to 5%, paid holidays, and optional voluntary benefits such as critical illness and pet insurance. We also encourage community engagement through volunteer days.

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Is there room for growth in the Quality Assurance Technician role at the Irvine office?

Yes! The Quality Assurance Technician position at our Irvine office is designed for individuals who are eager to develop their skills and take on new responsibilities. We actively promote career growth, encouraging employees to pursue training opportunities and advancements in the field of quality assurance and product management.

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Common Interview Questions for Quality Assurance Technician (Korean Bilingual)
What techniques do you employ to ensure thorough inspections as a Quality Assurance Technician?

Discuss your systematic approach, emphasizing your attention to detail, use of inspection reports, and collaboration with your team. Highlight any relevant experiences where you've identified issues before they became significant problems.

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How do you prioritize multiple inspections and reports when working under tight deadlines?

Explain your methods for organization and time management, possibly referring to tools you use like spreadsheets or checklists. Share anecdotes that demonstrate your ability to stay focused and meet deadlines efficiently.

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Can you provide an example of a time you identified a critical defect in a product?

Write a narrative response that includes the context, the methods you used to identify the defect, and the outcome. This should showcase your analytical skills and determination to maintain quality.

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How do you handle working collaboratively with cross-functional teams?

Share your experiences of working within teams, emphasizing your communication skills and ability to contribute positively to group dynamics. Mention how you ensure that everyone's input is respected.

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What software tools are you proficient in that aid in quality assurance reporting?

Discuss specific software, highlighting your proficiency in Microsoft Excel, including creating pivot tables and using formulas for data analysis. Mention any other tools or software you’ve used successfully.

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How do you keep up-to-date with industry standards and technological advancements in quality assurance?

Detail your methods for staying informed, such as attending workshops, networking with professionals in the field, or following relevant publications. Explain how you integrate new knowledge into your work.

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What motivates you to maintain high standards in your quality assurance work?

Share personal motivations, whether it’s ensuring customer satisfaction, taking pride in delivering quality products, or understanding the impact your role has on company improvement and reputation.

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Describe a time when you had to deal with a difficult team member. How did you manage the situation?

Frame your response to focus on effective communication, active listening, and conflict resolution strategies that resulted in a positive outcome, which showcases your interpersonal skills.

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What steps do you take when you notice a recurring issue in product quality?

Describe your process for identifying the issue's root cause, discussing it with relevant teams, and collaborating on a solution. Share a specific example if possible.

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How do you ensure that your inspections adhere to company policies and industry regulations?

Discuss your understanding of compliance requirements and your method for obtaining and applying relevant guidelines in your work. Illustrate with an example of how you implement these practices.

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sbt global offers an all-in-one service for data & bi-based erp and crm implementation. we specialize in providing consulting and implementation services for enterprise management applications like erp and crm. our goal is to help companies optimi...

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Full-time, on-site
DATE POSTED
January 3, 2025

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