General Medical Manager - Hackensack Riverside

As a General Medical Manager at Schweiger Dermatology Group, your responsibilities include overseeing center operations and leading a team to achieve operational performance. You will develop a capable team, optimize processes to meet KPIs, drive change initiatives, audit SOPs, and maintain a culture of positivity, ensuring high levels of patient satisfaction.

To qualify for the General Medical Manager position at Schweiger Dermatology Group, candidates should have at least two years of leadership experience, preferably in healthcare management. A strong understanding of HIPAA and OSHA compliance, excellent communication skills, and experience in dermatology are preferred, although not mandatory.

The General Medical Manager plays a pivotal role in enhancing patient satisfaction by leading staff training, optimizing operational processes, and ensuring the delivery of high-quality care. By fostering a positive culture and maintaining accountability, the General Medical Manager helps achieve the overall mission of Schweiger Dermatology Group to create the Ultimate Patient Experience.

At Schweiger Dermatology Group, the work environment for a General Medical Manager is positive and supportive, focusing on both team development and operational excellence. Employees enjoy a variety of benefits, including health care, professional growth opportunities, and a community-oriented culture, making it a great place to grow your career.

A General Medical Manager at Schweiger Dermatology Group can expect numerous growth opportunities, including advancing to senior leadership roles within the organization or expanding their expertise in healthcare administration. With a commitment to continuous learning and professional development, individuals are encouraged to take part in leadership initiatives and gain experience across various aspects of the business.

To build a successful team as a General Medical Manager, I would focus on hiring the right individuals who align with the company's values, provide thorough training, set clear expectations, and foster open communication. Encouraging team collaboration and offering regular feedback would help create an environment focused on continuous improvement.

I would address conflict between staff members by first speaking with each individual privately to understand their perspectives. After gathering information, I'd mediate a constructive discussion between them, focusing on finding common ground and a resolution that aligns with our practice’s values while ensuring a positive working environment.

To improve patient satisfaction, I would implement strategies like regular staff training focused on communication and empathy, gather feedback from patients through surveys, and actively address concerns. Additionally, optimizing appointment scheduling and reducing wait times can contribute to a better overall experience for patients.

In a fast-paced healthcare environment, I prioritize tasks by assessing urgency and impact. I would create a daily plan, focusing on high-priority items that align with operational goals, while remaining flexible to adapt to any unexpected issues that might arise. Effective team communication is also essential to ensure that everyone is aligned on priorities.

I measure the success of my center’s operational performance by tracking key performance indicators (KPIs) such as patient satisfaction scores, employee engagement levels, and financial metrics. Conducting regular audits and reviews helps identify areas for improvement, ensuring we achieve our operational goals.

To ensure compliance with HIPAA and OSHA regulations, I would conduct regular training sessions for staff, implement clear policies and procedures, and perform audits to assess adherence. Additionally, I would encourage a culture of accountability where all team members understand the importance of following compliance standards.

My leadership style is collaborative and supportive, which fosters an environment where team members feel valued and empowered. By being approachable and open to feedback, I encourage my team to contribute ideas and solutions, ultimately promoting a culture of innovation and teamwork that benefits the entire center.

I would approach audits of Standard Operating Procedures (SOPs) with a systematic method, regularly reviewing compliance levels and providing constructive feedback. Engaging staff during audits to share best practices and areas for improvement allows for a collaborative approach to enhance operational efficiency.

Fostering a positive workplace culture in a healthcare setting is crucial as it enhances team morale, reduces turnover, and ultimately improves patient care. A supportive environment encourages open communication and collaboration, resulting in higher employee satisfaction, which translates directly to a better patient experience.

In a previous role, I led a change initiative aimed at optimizing workflow processes. By gathering input from staff and implementing a new scheduling system based on patient needs, we improved appointment accuracy and reduced wait times. This initiative resulted in an increase in patient satisfaction scores and smoother operational flow.