TOOLS & PROCESS ADOPTION COORDINATOR

As the Tools & Process Adoption Coordinator, you’ll play a crucial role in driving the adoption of cutting-edge tools and streamlined processes that enhance productivity, accuracy, and efficiency across the organization.

Partnering closely with the Tools & Process Adoption Manager, you’ll train, support, and inspire team members to get the most out of our systems—fueling their success and shaping the future of how we work.

• Develop and deliver training materials, including guides, FAQs, and instructional content.
• Conduct training sessions (virtual and in-person) tailored to different user levels.
• Provide hands-on coaching and troubleshooting to assist users in resolving tool-related issues.

• Serve as the first point of contact for system-related questions, resolving common issues and escalating complex ones.
• Test system updates to ensure smooth functionality and address user concerns.

• Collect user feedback to identify challenges and improve tools, training, and processes.
• Run surveys and assessments to track adoption effectiveness and areas for enhancement.

• Create and distribute communications on system updates, best practices, and process changes.
• Maintain user support resources, including troubleshooting guides and quick-reference materials.

• Track adoption metrics (e.g., participation, usage trends) and generate insights to guide improvements.
• Present findings to the Tools & Process Adoption Manager to support decision-making.

• Increased adoption of tools and streamlined processes.
• Improved efficiency and accuracy in daily operations.
• Positive feedback on training and support resources.
• Effective cross-functional collaboration to drive continuous improvement.

• Strong ability to learn, teach, and support new systems and processes effectively.
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts.
• Problem-solving mindset with the ability to diagnose, troubleshoot basic system issues, and suggest improvements.
• High level of organization, attention to detail, and ability to manage multiple tasks simultaneously.
• Strong interpersonal skills, with the ability to build relationships across various teams.
• Experience in training, coaching, instructional design, or technical support is a plus.
• Familiarity with company-specific operational tools and systems is preferred but not required.

Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.