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Executive Experience Consultant

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We're seeking an exceptional Executive Experience Consultant to join our elite team of customer engagement professionals. This is not a traditional program management role – it's a strategic position where you'll serve as a trusted advisor to both our valued customers and internal stakeholders, orchestrating high-stakes executive engagements that drive business transformation and accelerate growth.

Key Responsibilities:

Design and execute sophisticated engagement strategies that align with both customer objectives and ServiceNow's strategic priorities
Develop deep understanding of customer business challenges and transformation goals to align to our compelling narrative arcs
Partner with sales leadership to identify and capitalize on strategic opportunities within key accounts
Drive thought leadership in executive engagement approaches and best practices
Orchestrate strategic, complex pursuits that require adept technology-based problem-solving while delivering a "wow" white-glove experience.
Orchestrate all aspects of the executive engagement from planning to flawless execution, ensuring every detail exceeds expectations.
Develop strong relationships with C-level executives, becoming a trusted strategic advisor.
Collaborate cross-functionally to integrate the latest product, industry and solution insights into impactful customer engagements that inspire and ignite.
Capture and analyze data/feedback to continuously elevate the program experience.
Align technology to storytelling to drive maximum impact through advising technology and speaker bureau on content delivery
Exemplify ServiceNow's innovative culture through your creativity and white-glove service delivery.
Be a strong voice, owning your seat at the table to instruct and drive a successful program strategy.
Create a culture of proactive sales partnership through ongoing alignment, communication and reporting.
Partner with the Head of Centre Lead on the smooth running of the centre and execution of customer engagements
Lead initiatives and participate in tiger teams on a case-by-case basis

Qualifications

Required Skills:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
6+ years of relevant experience delivering exceptional executive experiences in a similar role or program.
Strong technology acumen to understand customer needs and propose innovative solutions.
Executive presence enabling you to drive program ownership across a diverse ecosystem of sales and technology leaders.
Excellent project management capabilities to oversee all logistical and operational details of the engagement.
Outstanding communication and presentation skills to engage executive audiences.
Self-motivated to problem solve and execute.
Strong stakeholder management skills and influence across organizational boundaries
Creative problem-solving prowess and proactive approach to strategize solutions.
Entrepreneurial mindset with a drive for continuous improvement and "wowing" customers
Bachelor's degree or relevant experience in Executive Marketing, Field Marketing, Executive Programs
Join our team and showcase your world-class expertise in delivering awe-inspiring executive engagements that shape our global strategic partnerships.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $97,800 - $161,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$129600 / YEARLY (est.)

min

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$97800K

$161400K

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What You Should Know About Executive Experience Consultant, ServiceNow

Join ServiceNow as an Executive Experience Consultant and be a pivotal force in transforming customer engagements! Nestled in the vibrant heart of New York City at 50 Hudson Yards, you’ll work among the best and brightest, driving high-impact solutions for our esteemed clients. This isn't just another program management role; it's an opportunity to become a strategic advisor to both customers and internal stakeholders. You'll craft sophisticated engagement strategies that align with the unique objectives of the customer while integrating ServiceNow’s ambitious goals. As you dive into understanding complex business challenges, you'll position yourself as a trusted advisor to C-level executives by developing meaningful relationships and establishing yourself as a thought leader in executive engagement. Your job will be to orchestrate complex pursuits that elevate the customer experience while employing creative problem-solving methods to deliver 'wow' moments. The role beckons innovative thinkers with strong technology acumen and executive presence to connect various teams and ensure flawless execution of each engagement. With at least six years of experience in delivering exceptional executive experiences, you'll relish the chance to pioneer cutting-edge strategies that will help transform the world of work. Join us at ServiceNow, where we aim to enhance the way people and organizations work together using the power of technology.

Frequently Asked Questions (FAQs) for Executive Experience Consultant Role at ServiceNow

What are the key responsibilities of an Executive Experience Consultant at ServiceNow?

As an Executive Experience Consultant at ServiceNow, your main responsibilities include designing and executing engagement strategies that align with customer objectives and ServiceNow’s strategic priorities. You will develop a deep understanding of customers' business challenges, partner with sales leadership, and drive thought leadership in executive engagement. Additionally, you'll orchestrate all aspects of the executive engagement, ensuring excellence from beginning to end.