Manager, Software Engineering Management - Fullstack - job 3 of 5

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What You'll Do:

• Build high-impact cloud software for businesses using a market-leading development platform.
• Lead the design, development, and delivery of scalable, high-quality software solutions that align with organizational goals and stakeholder needs.
• Collaborate with product management, design, support, and engineering teams to deliver cohesive and thoughtful solutions.
• Approach complex and ambiguous challenges with a problem-solving mindset.
• Foster a positive, inclusive team culture that encourages individuals to do their best work and deliver outstanding customer experiences.
• Oversee team operations including resource planning, hiring, mentoring, and development, while building and maintaining a high-performing engineering team.

To succeed in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  
• At least 6 -10 years of experience in application development, system architecture, and production support for enterprise-level solutions.
• A minimum of 2 - 3+ years leading diverse, distributed engineering teams across geographies.
• Proficiency in one or more programming languages such as Java, C++, Ruby, Shell, or JavaScript.
• Experience working with front-end frameworks like AngularJS, ReactJS, or Bootstrap.
• Familiarity with open-source tools and agile development methodologies.
• A strong understanding of software development best practices, including architecture, design patterns, and development processes.
• The ability to connect technical deliverables to business outcomes, collaborating with product owners to ensure value realization.
• Excellent communication and collaboration skills to manage cross-functional discussions and dependencies effectively.
• Experience in domains such as Partner Relationship Management (PRM) or Customer Relationship Management (CRM) is a plus.
• A proactive attitude and sense of ownership to succeed in a fast-paced environment.
• Strong presentation and influencing skills with the ability to listen actively and communicate clearly.
• Proven ability to build relationships and foster trust across all levels of an organization.

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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