Manager, Software Engineering (Ruby or Java)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team Overview:

Our Platform Automation Development team plays a pivotal role in driving the automation of cloud infrastructure management, focusing specifically on the lifecycle of instances and databases. The team is responsible for developing and maintaining automation tools and processes that streamline the provisioning, scaling, migration, and maintenance of critical infrastructure components, ensuring seamless and efficient operations.

The team primarily works on automating the lifecycle management of cloud instances, with a focus on MariaDB and RaptorDB databases, as well as supporting migration processes. With the ongoing efforts to redesign and modernize the automation framework, the team is at the forefront of building scalable, reliable, and high-performance solutions to meet the needs of the organization’s growing infrastructure.

What you get to do in this role:   

• Duties include managing product and/ or application development activities in a high pace environment. 
• Responsible for the overall Software development life cycle for product and/or application implementation as well as custom built web applications on ServiceNow platform.
• Work closely with program management, product management and support/satellite teams for new features and upgrades.
• Management and execution against project plans and delivery commitments.
• Contribute and participate in reviews for architecture, design and code. 
• Exercise appropriate influence to ensure commitment to customers and deliverable quality products.
• Manage the day-to-day activities of the development team within an Agile/Scrum environment.
• Management of departmental resource, staffing, mentoring, and enhancing & maintaining a best-of-class platform development team.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10 to 12 years or more of software development experience (Ruby or Java, Javascript). 
• Very strong technical skills with a proven record of strong architecture & design experience. 
• Minimum 3+ years of experience building and managing development teams delivering high quality enterprise ready software within a global setup.
• Ability to handle multiple competing priorities in a fast-paced environment.
• A strong track record of project delivery for large, cross-functional, projects.
• Hands-on engineer who has organically evolved/grown to a management role. 
• Experience with Cloud Application Development Platforms/ AWS/ Azure/ Google Cloud will be a big plus.
• Excellent written, verbal communication and Inter-Personal skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
• Proven ability to hire top talent and build out winning team.
• Knowledge of web development frameworks, integration platform, source code control systems

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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