Principal Inbound Product Manager, Technical (Data Platform, Databases) - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

Team:

Come join the Data Platform Product team and work with a talented group of PMs, developers, designers and researchers. The Data Platform is the foundation of the NOW platform and provides scalable and intuitive databases and data services that enable our ecosystem of ServiceNow customers and partners. We are seeking individuals who are passionate about databases, data technologies, and scalable applications to join one of our fastest growing businesses.

Role:

ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. We are looking for a product manager to join our RaptorDB team, our new ultra-scale performance database that powers the NOW platform.

Our vision is to provide a comprehensive set of data services to our customers including our core relational databases, streaming technologies, computational frameworks, and specialized services for reporting and analytics.

The Data Platform supports a wide range of relational, OLTP and OLAP databases and newer HTAP databases, with our recent acquisition of Swarm64. In addition, we also support several non-relational databases for search, time series, and data streaming. As we scale, we are moving to container-based provisioning and deployment models using Kubernetes.

We aim to provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our BUs and customers. This role is highly collaborative, working with peer inbound and outbound product managers across BUs, customers, and experienced engineers that build highly available systems and services across the ServiceNow ecosystem.

What you get to do in this role:

Product Strategy and Planning:

• Drive product vision and strategy that sets us up for success as we look to scale to $20B+ in revenue.
• Collaborate with customers, researchers, and architects on developing and testing innovative product ideas.
• Continually define and groom epic and story product roadmap with 3-4 release horizon.
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies.

Requirements Prioritization and Release Management:

• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU).
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation.
• Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues.
• Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering.

Customer Insights:

• Define key product success metrics and ensure they are instrumented & reviewed.
• Understand how developers are using the product, gains, pains, and reasons for low usage.
• Know top 3-5 customers intimately, their specific use cases, gains and pains.
• Understand use cases by BU to better serve internal customers.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years Product Management experience or equivalent experience in a technical role such as software development or SRE.
• Domain expertise in one or more databases and/or data platforms.
• Enterprise software product management experience selling and shipping software used by other Enterprises (versus internally facing software and platforms.
• Experience operating and maintaining services at hyper-scale and corresponding system design.
• Strategic mindset: able to define product strategy that achieves strong customer value and business outcomes.
• Technically savvy with experience working with developers and architects to build scalable and highly reliant systems.
• Strong prioritization skills and the discipline to focus on high impact activities.
• Top notch written and oral communication skills.
• Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap.
• Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions.
• Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties.
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions.

#Productjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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