Principal Technical Program Manager - job 1 of 3

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• You’ll manage the portfolio and create scale, be a force multiplier across the portfolio and work with Design Managers to ensure a level of consistency and best practices that Senior Leadership can rely on
• Provide strong leadership by reframing problems when the team is faced with ambiguity, obstacles/deadlocks and steer them towards solving prioritized problems.
• Drive implementation of large, high visibility programs that span multiple cross-functional teams within ServiceNow
• Influence entire cross-functional program management organization with well-defined processes and best practice to improve the efficiency in program execution.
• Building strategic relationships - manage numerous stakeholders, anticipate their needs, and gain alignment for strategies from executive level stakeholders
• Lead and mentor junior members of team

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of project/program management experience in mid/large size companies, ideally on a design team
• 15 years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience
• Experience in quality engineering architecture, test automation architecture, or software development.
• Strong programming experience with Java, JavaScript, and Selenium WebDriver.
• Demonstrated success in leading cross-functional programs using formal TPM practices (timeline planning, stakeholder coordination, risk tracking, etc.).
• Hands-on experience testing AI/ML models, pipelines, and related data workflows.
• Familiarity with ML frameworks like TensorFlow, scikit-learn, or PyTorch.
• Is able to successfully architect, execute on and evangelize vision and longer-term operational strategies in conjunction with cross-functional leadership
• Relies on experience, wealth of industry knowledge and trends to proactively champion future possibilities and directions to leadership.
• Educates senior leaders across the company about their discipline and its value, and advises on current trends and future possibilities with the goal of advancing the industry through contributions to trade events and publications
• Experience working on and managing large projects or programs with cross-functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress.

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.