Staff Software Systems Engineer, Mail and Messaging

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Please note: This position will include supporting our US Public Sector customers. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

About the Role:

We are seeking a highly skilled and experienced Staff Systems Engineer to join our Mail & Messaging team in Systems Engineering. This role goes beyond automation scripting—our ideal candidate will be a seasoned developer capable of building and maintaining robust, scalable systems and services. You’ll work on complex backend components that power our mail infrastructure, with a strong emphasis on Python development (or comparable languages).

Key Responsibilities:

• Architect, develop, and maintain backend systems and services supporting Mail & Messaging infrastructure.
• Write production-grade code in Python (or JavaScript, Java, or Go) to support scalable, high-performance systems.
• Design and implement APIs, service integrations, and backend logic for mail-related services.
• Collaborate with cross-functional teams to ensure system reliability, scalability, and maintainability.
• Troubleshoot and resolve complex issues across the stack—from infrastructure to application logic.
• Participate in code reviews, design discussions, and architectural planning.
• Contribute to automation and configuration management using tools like Ansible or Puppet.
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Support containerized deployments and CI/CD pipelines.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• Strong experience with Linux and Linux-based services running at scale.
• Advanced proficiency in Python, with the ability to design and implement complex systems.
• Experience working on mail systems is highly desirable.
• Experience with configuration management tools such as Ansible or Puppet is a plus.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) is a plus.
• Strong understanding of distributed systems, networking, and system performance.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Experience with cloud platforms (e.g., AWS, GCP, Azure).
• Knowledge of security best practices in systems and application development.
• Experience with CI/CD pipelines and DevOps practices.

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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