AHR I - Assistant Director of Shelter Operations

Title:                 Assistant Director of Operations

Department:     Artemis House Region I

Reports to:       Director of Artemis House Region I

FLSA Status:     Exempt

Salary:              $64,000 - $69,000

***Allows Hybrid Schedule***

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role:

The Assistant Director of Operations serves as the direct supervisor for all full-time, part-time, and on-call residential staff at Artemis House Region I. The Assistant Director of Operations has both direct service and administrative responsibilities. He/She/They will hire, train, and develop all residential staff to ensure that program policies are followed, and services are delivered via a trauma informed care approach. He/She/They will work in collaboration with the Artemis House Director, Assistant Director of Programs and the Artemis House team as a whole to support and manage the daily facility operations of the program in accordance with contract requirements and all applicable laws and regulations.

How you will contribute:

• Responsible for the hiring, training, development, scheduling, and direct supervision of residential staff.
• Provide guidance and direction to residential staff as needed and during regularly scheduled one on one meetings.
• Review documentation completed by residential staff to ensure it is in accordance with agency best practices.
• Prepare and distribute monthly residential staff schedule; review residential staff timesheets and leave requests.
• Coordinate essential personnel in the event of safety/weather emergencies.
• Serve in a rotating on-call capacity to help residential staff address crisis issues.
• Participate in and facilitate staff meetings and staff trainings as directed by supervisor.
• Serve as the lead on all Region 3 operations.
• Ensure agency vehicles are maintained and meet state license and registration requirements.
• Coordinate and track unit inspections.
• Serve as point of contact for building maintenance issues; Monitors and tracks all maintenance requests, communicates with maintenance staff, and ensures repairs are completed in a timely manner.
• During maintenance emergencies coordinate with the Assistant Director of Programs to move the client to a safe room until repairs are made.
• Maintain current knowledge of Shelter House and Artemis House emergency procedures.
• Ensure the facility's compliance with all health, safety, and agency regulations and policies.
• Ensure the facility is routinely cleaned and equipment functions properly for necessary operations.
• Schedules, monitors, and tracks cleaning of all sites including common areas, office space, and client spaces.
• Schedules cleaning upon client move outs and ensures proper turn over.
• Track all inventory and order supplies as needed.
• Oversee Operations Budget, complete all operations check requests, and maintain financial tracking.
• Provide direct services to program participants during regularly scheduled shifts.
• Complete documentation in accordance with agency best practices.
• Assist clients and direct service staff with calls and completing safety plans / needs assessments.
• Act as advocate on behalf of population served and / or individual clients when necessary.
• Collaborate with the management and case management team to ensure services are consistent across shifts.
• Work closely with Assistant Director of Programs to support direct service staff and maintain ongoing communication.
• Collaborate with Assistant Director of Programs and Artemis House Director to address client disputes and complaints related to residential living.
• Assist the Director and Assistant Director of Programs in managing the daily operations and overall safety of the program.
• Collaborate with the Director and Community Coordinator to obtain donations and volunteer support for the shelter.
• Proficiently utilize Microsoft applications (email, calendar, SharePoint, OneDrive docs, etc.) as a part of day-to-day work requirements.
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment.
• Perform other duties deemed necessary to support the program and agency.

About You:

Required:

• A bachelor's degree in human services / related field or commensurate experience
• 3+ years of human services or direct services experience
• Ability to prioritize competing priorities and make sound judgements
• Willingness to work evenings and make sound judgments
• Strong public speaking and oral communication skills
• Strong organizational and time management skills
• Valid Driver’s License

Preferred:

• Experience leading/supporting programs serving homeless families and victims of domestic violence/sexual violence
• Experience leading/managing in a residential environment
• Ability to speak a second language at a proficient level

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. 

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.  

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance. 

Equal Opportunity Employer. 

**We are unable to sponsor or take over sponsorship of an employment visa at this time.**