Senior Product Manager

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

At ShiftKey, we empower product teams to tackle complex customer and business challenges in ways that resonate with our users and align with our business objectives. Our product teams are resilient, cross-functional, and empowered, equipped with the necessary skills to deliver solutions that are valuable by addressing real customer needs, viable within business constraints, usable with intuitive adoption pathways, and feasible from a technical standpoint.

As a Senior Product Manager, you will focus on our Acute Marketplace, a critical and fast-paced segment shaped by precision, regulatory compliance, and real-time demand dynamics in the healthcare labor industry. You will drive accountability to ensure each solution meets these criteria, leveraging strong business acumen, industry insight, and customer empathy throughout the entire product lifecycle.

Where you'll work

We are looking for a candidate based in or near Austin. The role will be primarily remote, but regular in-office collaboration is encouraged to support team engagement and cultural development.

What you'll be doing

• Setting and evangelizing a clear roadmap for the acute care facility marketplace, grounded in outcome-based objectives and discovery insights.

• Building a deep understanding of acute facility workflows, staffing challenges, and regulatory constraints.

• Using a continuous discovery approach to validate concepts with customers and prioritize opportunities for maximum impact.

• Collaborating with your product trio (product manager, designer, engineering lead) to define desired outcomes and map problem/solution spaces using opportunity solution trees.

• Leading rapid iterations with fast feedback loops to test and refine ideas before full investment.

• Guiding a delivery team from validated discovery ideas through launch, ensuring the product reaches customers and meets their needs.

• Leading or supporting beta and pilot programs to assess product-market fit in high-acuity environments.

• Fostering strong team dynamics by encouraging collaboration, performance, and individual growth, while delivering results through ownership and cross-functional partnership to navigate ambiguity and constraints.

• Anticipating roadblocks and acting with urgency and ownership to move forward, particularly when supporting mission-critical care environments.

• Working cross-functionally with marketing, legal, support, and other stakeholders to ensure smooth go-to-market execution and sustainable product success.

• Operating with an empowered product mindset - taking full accountability for delivering outcomes, not just shipping features - by solving real customer and business problems with practical, user-centered solutions.

What you'll need

• 7+ years of experience in the software development space (engineering, design, data analysis) with at least 4 years in a direct product management role.

• Proven expertise in modern product discovery and product delivery techniques and methods.

• Demonstrated ability to learn and adapt across multiple functional areas of business, including engineering, design, finance, sales, and marketing.

• Strong problem-solving skills, with the ability to navigate complex challenges and constraints, using sound judgment to assess risks and present well-structured, data-informed arguments.

• Proven ability to analyze data and leverage insights to drive better decision-making.

• Proven track record of building constructive and collaborative relationships with product teams, designers, and company leadership.

Perks of working at Shiftkey

• Inclusive and collaborative work environment.

• Office space making the hybrid work environment fun and engaging.

• Comprehensive health, vision, and dental coverage.

• Benefits effective as of the first day.

• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs.

• 100% 401(k) employer match up to 6%.

• Paid parental leave.

• Investment in your wellness: access to mental health support.

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Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. 

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]