Technical Support Engineer
Skills
- Proficiency in SQL including JOINs, partitions, window functions, aggregations, CTEs, sub-queries.
- Strong domain knowledge in databases and business intelligence.
- Experience with SQL query performance troubleshooting and plan generation.
- Data modeling and logical data visualization skills.
- Excellent verbal and written communication.
- Strong collaboration and customer trust-building capabilities.
Responsibilities
- Assist customers and pre-sales team in diagnosing and resolving complex technical issues.
- Develop best practices and tools in collaboration with development for diagnosing and optimizing service performance.
- Work cross-functionally with backend, frontend, devops, design, product, and go-to-market teams to enhance user experience.
- Participate in periodic on-call duties and special projects to improve automation and processes.
Education
- Fundamental knowledge of computer science concepts.
Benefits
- Equity compensation.
- Generous health benefits.
- Flexible time off policy.
- Paid bonding time for new parents.
- Traditional and Roth 401k plans.
- Commuter and FSA benefits.
- Lunch program.
- Dog-friendly office environment.
Average salary estimate
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