Install Coordinator

As an Install Coordinator at Sila, you'll be responsible for scheduling HVAC installation start-ups, managing accounts receivable, and overseeing quality control visits. You'll work closely with the Operations Manager to ensure timely installations and collections, while also providing support to the HVAC Install and Electric Teams.

At Sila, candidates for the Install Coordinator position should have experience in appointment scheduling (1 year required) and preferably HVAC experience (1 year preferred). Strong analytical, problem-solving, and communication skills are essential for success in this role.

The scheduling process for HVAC installations at Sila involves prioritizing installations to maximize profit and ensuring compliance with company standards. You'll confirm scheduled installations the day prior to ensure everything is in place, and you may need to assist with rescheduling if conflicts arise.

Sila offers comprehensive benefits for the Install Coordinator position, including health insurance, dental insurance, vision insurance, paid time off, and a 401(k) plan with matching. Our goal is to support our employees not just professionally, but personally as well.

Success as an Install Coordinator at Sila requires stellar time management, attention to detail, strong communication skills, and proficiency in Microsoft Office. Additionally, having a desire to excel and the ability to maintain confidentiality are crucial for this role.

When answering this question, highlight your specific experience in scheduling, including the tools you used and the challenges you faced. For example, discuss how you prioritized appointments or managed last-minute changes to ensure all installations proceeded smoothly.

An effective answer will demonstrate your ability to communicate clearly with customers. Explain your approach to addressing concerns, such as setting expectations and providing timely resolutions, and give examples of how you've successfully managed customer interactions.

In your response, outline the methods you utilize to adhere to company procedures. This could include maintaining organized documentation, regular communication with team members, and familiarizing yourself with compliance guidelines to ensure all processes are followed.

Discuss your strategies for prioritizing workloads, such as assessing urgency and resource availability. Detail how you balance competing demands and ensure that operations align with overall business goals for profit maximization.

As an Install Coordinator, experience with software like ServiceTitan can be advantageous. Highlight your familiarity with various tools and how you use them to streamline the scheduling process, monitor installation progress, and track accounts receivable.

Share a specific incident where you encountered challenges, explain the problem, and describe how you developed a solution. This will demonstrate your analytical skills and resilience while showcasing your ability to adapt in a fast-paced environment.

Talk about your attention to detail and organizational skills. Explain how you create, maintain, and regularly review operational documentation to ensure processes are transparent and easily accessible for team members.

Effective communication is key for an Install Coordinator. Discuss your preferred communication methods, such as regular meetings, updates via email, and using collaborative tools, to foster teamwork and ensure everyone is on the same page regarding installation schedules.

Great customer service hinges on understanding customer needs and providing timely solutions. Share your belief in the importance of proactive communication, empathy, and follow-up to ensure customer satisfaction in HVAC installation projects.

Express your passion for the HVAC industry and your commitment to providing exceptional customer service. Discuss how the values and mission of Sila resonate with you and inspire you to contribute positively to the team's success.