Job details

Install Coordinator

$25 - $30 an hour

Reporting to: Ops Manager

Sila - Where Inspiration and Initiative intersect with Opportunity & Growth.

Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.

At Sila, we like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business! Sila has 40+ locations servicing the Northeast corridor with 2500+ customer-centric professionals driven by the Sila mission.

Sila has an existing opportunity in supporting our growing business. The HVAC Install Start-up and Collection Coordinator will learn from and work with the Operations Manager on strategic scheduling of residential HVAC installation start-ups, collections and other duties.

Main Responsibilities:

· Schedule HVAC installation start-ups/quality control visit accordingly

· Collect balances if HVAC installation will be completed and operational

· If not ready for collection, set expectation on when payment is due

· Keep track and manage the AR of the HVAC install department

· Process start-up job tickets into Ticket Reviewed status

Other Responsibilities:

- To assist with the HVAC Install/Electric Team when needed:

· Process sold new and replacement HVAC system installations on ServiceTitan.

Includes scheduling pre- and post- install walk-throughs.

Includes electrical appointments for install projects as needed.

· Schedule and prioritize new and replacement HVAC system installations.

· Handle HVAC installation rescheduling for maximum profit.

· Oversee the Install and Foreman Department scheduling board and pipeline.

· Re-confirm scheduled HVAC installations day prior.

· Assist in pre- and post- HVAC installation customer concerns and scheduling as needed.

· Assist Assistant General Manager with other duties and ad hoc project as assigned.

You Must Have:

· Ensure compliance with company standards and procedures are met.

· Maintain clear and accurate operations documents/procedures for reference purposes.

· Stellar time management skills.

· Must be very detail oriented.

· Ability to complete tasks in a timely manner, overcome obstacles, and deliver results.

· Strong communication skills, both written and verbal.

· Interpersonal skills.

· Ability to maintain confidentiality.

· Analytical and problem-solving skills.

· Intermediate to expert level computer skills, as well as working knowledge of Microsoft Office.

· Desire and drive to be the best.

#HP1

Salary: $25-$30/hr + Bonus Opportunities

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Monday to Friday

On call

Overtime

Experience:

HVAC: 1 year (Preferred)

Appointment scheduling: 1 year (Required)

License/Certification:

EPA Type II (Preferred)

Ability to Commute:

Stoneham, MA 02180 (Required)

Ability to Relocate:

Stoneham, MA 02180: Relocate before starting work (Required)

Work Location: In person

Sila Services Glassdoor Company Review

5.0

Sila Services DE&I Review

4.0

CEO of Sila Services

Unknown name

Approve of CEO

Average salary estimate

$57200 / YEARLY (est.)

min

max

$52000K

$62400K

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What You Should Know About Install Coordinator, Sila Services

At Sila, we pride ourselves on being a customer service company that excels in the Plumbing, Electrical, Heating, Ventilation, and Air Conditioning (HVAC) industries. We are thrilled to announce an opportunity for an Install Coordinator in Stoneham, MA, offering a competitive rate of $25 to $30 per hour. As our Install Coordinator, you'll work closely with the Operations Manager to strategically schedule residential HVAC installation start-ups and collections, playing a vital role in our growing business. Your day will involve managing and tracking accounts receivable while ensuring installations are running smoothly. You'll handle essential tasks like scheduling pre- and post-installation walk-throughs, coordinating HVAC rescheduling for maximum profit, and assisting the Install and Foreman teams as needed. Stellar time management and attention to detail are critical in this role, as you work to meet compliance with company procedures and maintain operational documents. Strong communication and problem-solving skills will set you up for success, along with intermediate to expert-level computer skills. Plus, enjoy the peace of mind that comes with benefits like health insurance, paid time off, and a 401(k) plan. If you're driven to excel and ready to join a passionate team of over 2500 professionals committed to exceptional service, we encourage you to explore this exciting opportunity with Sila.

Frequently Asked Questions (FAQs) for Install Coordinator Role at Sila Services

What are the primary responsibilities of an Install Coordinator at Sila?

As an Install Coordinator at Sila, you'll be responsible for scheduling HVAC installation start-ups, managing accounts receivable, and overseeing quality control visits. You'll work closely with the Operations Manager to ensure timely installations and collections, while also providing support to the HVAC Install and Electric Teams.