Per Diem Remote Telehealth Veterinary Technician

As a Per Diem Remote Telehealth Veterinary Technician with Small Door, your main responsibilities include engaging with pet parents through text-based chat and phone calls, providing telehealth support and services, collaborating with veterinary professionals, and maintaining precise medical documentation. You'll leverage your clinical expertise to give personalized care to each pet while upholding the company’s commitment to high-quality standards.

To qualify for the Per Diem Remote Telehealth Veterinary Technician position at Small Door, you should have over 5 years of experience as a LVT, RVT, CVT, or Veterinary Assistant. Additionally, you should possess a thorough understanding of triaging pets and recognizing medical emergencies. Strong communication skills, empathy, and the ability to thrive in a dynamic team environment are essential.

Absolutely! The Per Diem Remote Telehealth Veterinary Technician role at Small Door is a remote position that allows you to provide veterinary care from the comfort of your home while engaging with members through chat and phone interactions. This flexibility is perfect for those who may need non-traditional hours, as shifts can include evenings and weekends.

Small Door fosters a collaborative and supportive work culture for its Per Diem Remote Telehealth Veterinary Technicians. You will be part of a team that shares core values and is passionate about providing exceptional care to pets and their owners. Regular communication and monthly team meetings ensure that everyone is on the same page and working towards a common goal of elevating the veterinary experience.

In your role as a Per Diem Remote Telehealth Veterinary Technician at Small Door, you will need to be skilled with various online tools and systems, including G Suite, Slack, and CRM platforms like Intercom. Mastering these tools will ensure that you can effectively communicate with team members and provide outstanding support to our pet parents.

When answering this question, detail your specific experience as a Veterinary Technician and highlight any instances where you provided remote support or telehealth services. Discuss how your hands-on experience with animals translates to virtual care, emphasizing your ability to triage and communicate effectively.

Explain your approach to managing stress and maintaining professionalism during high-pressure scenarios. You might mention specific techniques like staying organized, prioritizing tasks, or using calming communication strategies that help you provide the best care possible even in difficult situations.

Share a specific example where you successfully managed a medical emergency in a telehealth context. Describe the situation, the steps you took to assess the situation, and how you guided the pet owner through the next steps, showcasing your critical thinking and communication skills.

Discuss your strategies for effective communication, such as asking open-ended questions, using simple language, and checking for understanding. Highlight the importance of empathy in establishing rapport and trust with pet owners, which is essential in a telehealth role.

Illustrate your commitment to professional growth by mentioning how you stay updated on veterinary practices, such as attending webinars, online courses, or engaging with professional networks. Demonstrate your proactive approach towards learning and how it enhances your telehealth skills.

Explain your approach to conflict resolution, emphasizing active listening and empathy, while reinforcing the importance of following veterinary protocols. Providing clear explanations about the treatment options and addressing the pet owner's concerns is key to resolving disagreements effectively.

Detail how your technical skills enable you to provide efficient and effective telehealth services. Discuss your familiarity with the tools used at Small Door and how they help facilitate smooth communication with pet owners, ensuring they receive the best possible care.

Make your answer personal and passionate, explaining why Small Door’s commitment to exceptional pet care resonates with you. Discuss your enthusiasm for working in a veterinary setting that values member experience and how you aim to contribute to their mission.

Outline your task management strategies, such as maintaining a to-do list, utilizing customer service software, and implementing time management techniques to ensure you are addressing urgent cases promptly while also managing routine inquiries effectively.

Share your experiences collaborating with other veterinary professionals, emphasizing the importance of teamwork in providing outstanding care. Highlight specific instances where collaboration led to positive outcomes for pets and their owners.