Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Global Process Owner - Customer Lifecycle Management image - Rise Careers
Job details

Global Process Owner - Customer Lifecycle Management

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

We have a fantastic opportunity for a Global Process Owner – Customer Lifecycle Management to join the team reporting to the Vice President, Business Transformation. As the orchestrator of our Customer Lifecycle Management process, you'll define its scope and uncover value for customers, suppliers, and internal teams. You'll engage key stakeholders to identify pain points and drive improvements, collaborating with Sub-Process Owners to streamline operations. Ensuring meticulous documentation, you’ll champion the consistent implementation of processes, supported by a network of sub-process owners and super-users. Your role will be crucial in establishing robust governance measures, enforcing standards, and managing performance to ensure excellence at every stage of the customer lifecycle.

This role is to be ideally based from our headquarters within Slough working Monday to Friday normal office hours. (Hybrid working)

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

  • Determining what the scope of the Customer Lifecycle Management process is, where the value lies for our customers, suppliers and internal employees and hence what good should/ could look like.
  • Engaging key stakeholders who are responsible for, and are customers of the process today to understand pain points, areas of improvement etc.
  • Works with Sub-Process Owners to analyse the current processes and identify ways to improve and streamline the process. Prioritising and chartering these improvements and championing their execution.
  • Accountable to ensure that the creation and maintenance of Process documentation, policies, controls, desktop procedures occurs.
  • Supports and enables the implementation of the consistent processes, drawing on the network of sub-process owners and super-users to execute.
  • Put in place the right measures, metrics and review forums to manage the ongoing performance of the process. Works with Stakeholders to enforce standards. Create processes and controls to manage change requests. Manage and resolve divergences to standard process.

Qualifications

  • Ideally have Lean Six Sigma
  • Business leader with experience of Sales & Marketing process management and process improvement with ability to influence at executive level.
  • Track record of success in standardising and improving processes in large, complex multinational businesses.
  • Hold strong communication and leadership skills.
  • Able to coach and mentor a matrix aligned team and shape change and improvement programmes.
  • Experience of managing compliance – comfortable to hold others to account when they diverge from standards.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 3 days ago

Take the lead in shaping HR, EHS, and Security strategies as the Senior Director at Smiths Interconnect in Tampa, FL.

Photo of the Rise User
Smiths Group Hybrid Pasadena, TX, United States
Posted 2 days ago

Become an integral part of Smiths Group as a Senior Retirement Benefits Analyst, driving the administration of vital employee retirement programs.

Photo of the Rise User
Posted 12 days ago

Join KBR as a Jr Outreach & Engagement Specialist and play a vital role in supporting national security with your engineering expertise.

Photo of the Rise User
Lifepoint Health Hybrid US, Virginia, Danville, VA
Posted 10 days ago

Lifepoint Rehabilitation seeks a passionate Program Director to oversee outpatient rehabilitation services in Danville, VA.

Photo of the Rise User
Posted 4 days ago

Join KBR's National Security Solutions team as a Senior Counterintelligence Evaluator to shape the future of national security with your expertise.

Photo of the Rise User
ServiceNow Remote Washington, District of Columbia, United States
Posted yesterday
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Become a pivotal member of ServiceNow's pre-sales team as an Advisory Solution Consultant, driving digital transformation with cutting-edge business solutions.

Photo of the Rise User
HII Remote Patuxent River Naval Air Station
Posted 9 days ago

Become a vital team member at HII’s Mission Technologies as a Business Process Analyst, helping to innovate and enhance systems supporting national defense.

Photo of the Rise User
Posted 6 days ago

Eurofins is seeking a Technical Manager with clinical trial experience to lead a team in establishing laboratory operations.

Photo of the Rise User

SnapLogic seeks a Principal Solutions Architect to drive the delivery of integration solutions in a customer-centric, professional services environment.

Photo of the Rise User

Join Privia Health as a Senior Director of Revenue Cycle Management and lead the success of revenue cycle operations nationwide.

Photo of the Rise User

Become a part of Visa's innovation consulting team, driving excellence in client engagements and leading diverse teams towards impactful results.

Posted 10 days ago

Leverage your Chemistry expertise to train AI models and refine their understanding of complex scientific problems.

Posted 9 days ago

Join MADE Hoops as a Scouting Associate/Manager and evaluate basketball talent while engaging with college coaches and NBA personnel.

Photo of the Rise User
ServiceNow Hybrid Atlanta, Georgia, United States
Posted 5 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Join ServiceNow as an Advisory Solution Consultant to leverage your expertise in sales engineering and shape success for top accounts.

Photo of the Rise User
Posted 13 days ago

Join Data-Core Systems Inc. as a .Net Developer to innovate and implement complex tech solutions in a collaborative environment.

Founded in 1851 and headquartered in London, United Kingdom, Smiths Group is a multinational technology company serving the medical technology, security and defense, industrial, energy, and aerospace markets.

224 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 6, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay