Commercial Account Manager

As a Commercial Account Manager at Sourgum, you will collaborate closely with Account Executives to draft new contracts and renewals while ensuring compliance with company policies. Nurturing strong relationships with our commercial clients is crucial, as you'll facilitate effective communication and address any inquiries or concerns they may have. Additionally, monitoring service quality and customer satisfaction will be part of your role, along with keeping accounts up to date in relation to payments and resolving any discrepancies with the finance team.

Candidates applying for the Commercial Account Manager position at Sourgum should possess a Bachelor's degree in Business Administration, Marketing, or a related field. Additionally, proven experience in account management or customer service, especially within the waste management or B2B services industry, is preferred. Strong interpersonal, organizational, and problem-solving skills are essential for success in this role.

The Commercial Account Manager at Sourgum plays a pivotal role in advancing our mission to revolutionize the waste and recycling industry. By building strong client relationships and ensuring high service quality, you will drive customer satisfaction and loyalty, ultimately contributing to our goal of helping businesses reduce removal costs. Your insight on industry trends and best practices will also enhance our service offerings, fostering innovation and sustainability.

At Sourgum, a Commercial Account Manager can look forward to a competitive salary that reflects experience, alongside a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. We also prioritize professional development, offering opportunities for career advancement within our growing company, along with a supportive and collaborative work environment.

Proficiency in MS Office Suite and CRM software such as Salesforce or Hubspot is preferred for the Commercial Account Manager position at Sourgum. Being comfortable with these tools will help you manage client accounts effectively, draft documents, and provide seamless communication and support to both clients and team members.

When answering this question, focus on specific roles you have held in account management, outlining your key responsibilities and achievements. Highlight situations where you successfully built client relationships or resolved issues. Use metrics if possible to demonstrate your contributions, such as increased client satisfaction or retention rates.

To effectively answer this question, detail your organizational strategies, such as using task management tools or calendars to track deadlines and priorities. Discuss how you assess the urgency and importance of tasks, ensuring that critical client needs are met while keeping all accounts well-managed.

When discussing relationship-building, emphasize your communication style and the importance of active listening. Share examples of how you have nurtured relationships through regular check-ins and personalized service, ensuring clients feel heard and valued.

In your response, it's crucial to emphasize your conflict resolution skills. Describe a specific instance where you handled a disagreement with a client, focusing on your approach to understanding their perspective, finding common ground, and working towards a mutually beneficial resolution.

Provide a detailed account of a successful project, discussing your role and the steps you took to ensure its success. Include metrics or results to quantify success, as this shows your capability to manage projects effectively and deliver meaningful outcomes.

Focus on discussing qualities such as communication skills, empathy, and organizational abilities. Support your answer with examples of how these qualities have played a role in your past successes and how they align with the values of Sourgum.

In your response, talk about the strategies you use to keep informed, such as subscribing to industry publications, attending conferences, or participating in professional groups. Highlight how this knowledge has positively impacted your past work and how it can benefit your role at Sourgum.

List the software tools you have experience with, particularly any relevant to the role of Account Manager. Discuss any instances where you utilized these tools to enhance efficiency, accuracy, or communication, underscoring your readiness to adapt to new systems.

Explain the methods you have used to gauge customer satisfaction, such as surveys, feedback sessions, or performance metrics. Illustrate how you have acted on this data to improve service and client relationships, demonstrating your commitment to client happiness.

When answering this question, convey your passion for the company's mission and values, especially regarding sustainability and innovation. Reference specific aspects of Sourgum's work that resonate with you, and share how you see your skills contributing to the team's success.