Customer Success Analyst

ABOUT US

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. 

We're building the technology and clinical services stack to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel, which have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

ABOUT THE OPPORTUNITY

Our Partnerships division includes our Business Development and Sales team as well as our Customer Success team. We have created a brand new Customer Success Analyst position to become part of the latter.  This new hire will work remotely and report to the VP, Customer Success.

Our customers are national health plans and this new Analyst will contribute to the success of our relationships with each of them!

In this role, you'll support the Customer Success team by analyzing data, then using those insights to craft compelling customer value stories, while also helping with tasks typically handled by Sales Operations.  Your efforts will directly impact (ideally improve!) customer retention, satisfaction, and growth, making you a vital part of our mission-driven organization.

WHAT YOU’LL DO

Data & Insights

-Pull, clean, and interpret data from internal systems and databases using basic SQL

-Create and update dashboards and reports in tools like Looker, Kibana, or Google Sheets

-Monitor key metrics and highlight trends that impact customer satisfaction, revenue and performance

Customer Success Support

-Build and maintain weekly customer-facing value story decks to demonstrate impact and ROI

-Analyze operational and outcomes data to extract actionable insights

-Collaborate with Customer Success Managers (CSMs) to prepare for regular client meetings

-Support execution of customer implementation deliverables including requirements gathering, system configuration, and other launch deliverables

Sales Operations Support

-Support pipeline reporting and opportunity tracking

-Collaborate with Operations to ensure adequate staffing for planned pipeline

-Assist with CRM hygiene, data entry, and reporting (e.g., Hubspot)

-Help streamline and optimize internal processes to improve efficiency

-Work cross-functionally with Operations and Product teams to ensure data alignment

-Support ad hoc RFP requests

-Help with the coordination of logistics for industry and partner events

• Minimum 3 years of experience in customer success, sales operations, business analytics, or a related role that focuses/focused on analyzing data to inform decisions
• Strong data analysis skills with a working knowledge of SQL 
• Experience building value decks and data-driven customer presentations
• Familiarity with dashboard tools (e.g., Looker, Kibana)
• Experience using Excel/Google Sheets for data manipulation and reporting
• Bachelor’s degree from an accredited university or college
• Excellent attention to detail and organization skills
• Strong communication and stakeholder management abilities
• Self-starter with the ability to thrive in a fast-paced, evolving environment
• Knowledge of the healthcare industry and/or healthcare operations

• Competitive compensation
• Meaningful equity
• Medical, dental, and vision coverage—100% paid for you and your dependents
• Flexible PTO + 11 company holidays
• 401(k) with company match
• Generous parental leave (16 weeks for birthing parents, 8 weeks for all others)
• Short- and long-term disability, life insurance, and more
• Annual learning & development stipend
• Remote-first culture with occasional in-person gatherings

Sprinter Health is proud to be an equal opportunity employer. We value diversity in all its forms and are committed to creating an inclusive environment for all employees.