UC Engineer (Mid-Level)

Who We’re Looking For (Position Overview):

We are on the search for a UC Engineer to join our team in Clarksburg, WV. This role provides mid‑level engineering support for enterprise-wide audio/video and unified communications platforms within a zero‑trust framework. Responsibilities span from deploying and configuring technologies to routine system maintenance and troubleshooting across both classified and unclassified systems.

• Design, deploy, and configure UC technologies including VoIP, video conferencing (VTC), instant messaging, presence systems, and streaming endpoints.
• Maintain and troubleshoot UC infrastructure—IP phones, session border controllers, video endpoints, gateways, routers, switches, and virtualization platforms
• Monitor performance and security: Implement QoS, conduct system health assessments, apply patches, perform capacity planning, and tune systems to meet service level objectives .
• Integrate UC platforms with enterprise services (e.g., Active Directory, Exchange, identity platforms), and support cross-domain VoIP/VTC interoperability.
• Collaborate with cybersecurity, network, and systems engineering teams to ensure zero-trust compliance and integrate security controls across UC platforms
• Document all system configurations: compile network diagrams, SOPs, troubleshooting guides, and end‑user training materials .

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 5 years of experience in enterprise UC environments
• Hands‑on experience with core UC systems.
• Strong understanding of UC protocols: SIP, H.323, RTP; network fundamentals: TCP/IP, DNS, DHCP; QoS design and optimization.
• Experience managing virtualization platforms and Windows/Linux server environments.
• Proven ability in UC system monitoring, performance tuning, capacity planning, and applying security patches.
• Effective troubleshooting and analytical skills for network and voice/video infrastructure.
• Excellent verbal and written communication skills; experience preparing technical documentation and user/training guides.
• Ability to collaborate effectively with cyber, network, systems, and vendor teams.

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