Operations Programs Trainer

Date Opened: Tuesday, April 01, 2025 12:00 AM

Close Date: Tuesday, April 22, 2025 12:00 AM

Department: Charlotte Area Transit System Department

Administrative Support

Salary: $63,605.87 - $79,507.34 Commensurate with Experience

SUMMARY

The Administrative Officer Senior is an experienced professional with a passion for helping individuals learn and grow. In the role of Operations Programs Trainer, you will support our Operations team by collaborating with your leader and subject matter experts to assess, design, develop, and implement learning and development solutions for transit employees. Additionally, you will serve as an internal consultant, providing learning and development services to various Operations business units. The ideal candidate will have a solid background in learning and development, thrive in a fast-paced environment, and have a proven track record of creating tailored learning solutions that meet the needs of transit employees.

Major Duties and Responsibilities:

• Partner with subject matter experts (SMEs) to design/develop learner-centric solutions to be delivered through a variety of methods (web-based, instructor-led, virtual instructor-led, videos, social learning, blended, etc.)

• Own your learning projects from initial needs analysis through to post-launch evaluations

• Create learning experiences from scratch, or utilizing existing material

• Present SMEs with options to meet their learning needs, and suggest the most effective approach

• Facilitate learning programs, as needed

• Coordinates and directs multiple learning projects or programs, identifying interdependencies within and across programs/roles

• Monitor and evaluate learning solution effectiveness (through measurement and analysis)

• Documents progress in project tracking system, maintain source materials in a centralized repository

• Complete other learning and development needs/activities as needed. Design high-quality learning solutions for a variety of delivery modalities (e.g., eLearning, microlearning, video, demonstration, simulation, guided support document, instructor-led training, etc.)

• Conducts follow-up studies of completed training to evaluate and measure results and modify as needed

• Generate monthly and quarterly reports on training metrics, and present plans to continuously improve training effectiveness and engagement

• As a part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Knowledge, Skills and Abilities:

• Ability to produce instructional videos preferred
• Mastery of Articulate 360, PowerPoint, and Word
• Strong proficiency in Adobe Creative Suite (Premier, Audition and Photoshop) preferred
• Strong background in learning and development
• Customer service oriented with the ability to work well under pressure
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity

Minimum Qualifications:

• Bachelor's degree in instructional/education design or related fields. Masters degree in instructional design or related discipline preferred
• Experience in learning and development, technical training or other related fields with proven facilitation and training experience
• Possess good written and verbal communication skills

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email HRADAAdministration@charlottenc.gov, call 704-962-6168, or visit us in person at 700 4th St., Charlotte, NC 28202.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.