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Transportation and Commute Program Coordinator

This role is open to candidates located in the Los Angeles and Orange County regions.

About Steer

We are Steer and we help people, places and economies thrive. Steer is an international, employee-owned business consultancy specializing in transportation, cities and infrastructure, with over 500 staff in 24 offices around the world.

We have an enduring commitment to generate success for our clients, for ourselves and for the communities in which we support. A commitment that ultimately improves the way people live, work and travel.

At Steer North America, our consultants work tirelessly to improve the landscape of our region, ensuring that our clients keep social and environmental impact in mind as they conduct their operations. We believe that actions speak louder than words, and therefore have annual measurable targets across all social impact areas, particularly DEI and sustainability. We have also committed to successfully operate as a Net Zero Carbon company by 2025, participating in the UN’s Global Compact.

For further information on Steer, please take a moment to review our website Steer | Helping people, places and economies thrive (steergroup.com)

 

We are looking for a talented and motivated individual with a background in transportation planning, marketing, outreach or facilities to support management of the onsite transportation and transportation demand management (TDM) program at the local worksites of our client – a global tech company – in Southern California, including Irvine, Venice, and Playa Vista.

The role of the Commute Program Coordinator is to directly support our client’s commute program, including implementing corporate mobility programs, developing transportation policies and initiatives, and utilizing behavior change techniques such as motivational interviewing to encourage multimodal commutes which help to reduce the parking demand and local congestion. The role will support the development and implementation of parking policies, multimodal travel options, rewards, and incentives while coordinating with Transportation Team members at other client offices in North America to ensure the delivery of a consistent and effective employee commute program.

Duties and Responsibilities

  • Manage day-to-day transportation operations onsite for our client’s SoCal offices in Irvine, Venice, and Playa Vista
  • Provide remote transportation operations support for the San Diego and Goleta offices
  • Develop and implement site-based multimodal transportation strategies, including parking policies
  • Lead compliance with local transportation requirements, including Southern California Air Quality Management District’s Rule 2202
  • Lead outreach and engagement with employees and develop rewards programs to promote the use of sustainable commute options
  • Manage and plan transportation events such as bike safety and awareness campaigns, commuter fairs, and one-to-one commuter engagement
  • Encourage participation on the commute platform by managing marketing and communications such as web banners, resources and email blasts
  • Actively communicate, develop and analyze program metrics to share with stakeholders and partners, and make data-driven recommendations
  • Create shuttle, parking, and other commute data reports from vendors, including, but not limited to Tripshot, Luum, Salesforce and Tableau
  • Manage and respond to employee inquiries and feedback and collaborate with the Transportation Team to organize shared documents and relay key issues/suggestions
  • Manage transportation program assets such as updating the transportation website and monitoring badge scanners in bike cages
  • Actively engage and partner with local facilities managers, vendors, parking operators, landlords and other key partners such as Transportation Management Associations (TMAs), and support budget management and oversight activities
  • Work with other client sites across North America to create consistent transportation behavior change programming
  • Collaborate on project management tasks across multiple teams
  • Perform program related special projects and duties as directed by the client
  • Stay informed about local transportation agencies and policies

For more information on our markets and sectors, please visit our markets Markets | Steer (steergroup.com) and services Services | Steer (steergroup.com) pages.

Work Environment

All Steer employees in this full-time role are required to spend 60% of their time in office (typically Tue-Thu). An employee’s typical work week consists of 40 hours.

  • 3-7 years’ experience in a related field such as transportation, urban planning, marketing, communications, outreach or facilities
  • Excellent written and oral communication skills
  • Data analysis skills, particularly using spreadsheets
  • Project/program management experience
  • Good understanding of local transportation stakeholders, issues and policies
  • Experience with transportation planning concepts, transportation demand management techniques, and communications/marketing for multimodal transportation
  • Proficiency with Google Suite (sheets, docs, slides), website management, and project management software beneficial but not required

The ideal candidate will be:

  • Self-motivated, thrive in a small team environment, and be willing to take on new challenges
  • Flexible in working with different stakeholders and able to adapt to different circumstances to achieve results
  • Highly organized and able to manage multiple tasks concurrently

For positions in the USA, we offer a competitive package of benefits including private medical, dental, and vision insurance, commuter benefits, a group Share Incentive Plan, a 3% 401k contribution and a discretionary yearly bonus based on annual compensation (dependent upon individual and company performance).

Additionally, we offer 20 vacation days, 14 paid holidays, 10 paid sick days, and a bi-annual performance review process.

Steer is an equal opportunity employer and welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, now or throughout your employment, please let us know.

In our commitment to inclusivity in the workplace, Steer has welcomed the creation of various Employee Resource Groups, dedicated to ensuring the support, progression, and well-being of all employees. For more information, check out our social responsibility page Our social responsibility | Steer (steergroup.com).

We understand that some may be dissuaded to apply based off their compatibility with the job description. That being said, we understand that not everyone is a perfect match on paper and encourage anyone to apply regardless of how much their work experience directly relates to the job description.

Part-time and remote working applications will not be considered for this role.

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Average salary estimate

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$60000K
$80000K

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What You Should Know About Transportation and Commute Program Coordinator, Steer

If you're passionate about transportation and eager to make a difference, Steer is looking for a Transportation and Commute Program Coordinator to join our vibrant team! Based in the Los Angeles and Orange County regions, you'll play a pivotal role in enhancing mobility options for a global tech company with offices in Southern California, including Irvine and Venice. At Steer, we believe in empowering communities and promoting sustainable transport solutions. As a Transportation and Commute Program Coordinator, your primary focus will be on implementing corporate mobility programs that prioritize sustainable commuting options. You’ll develop policies that encourage behavior change, helping employees choose multimodal commutes to reduce congestion and parking demands. While managing day-to-day operations on-site, you’ll also collaborate with colleagues across North America, ensuring that our initiatives create a consistent and impactful employee experience. Moreover, your excellent communication skills will shine as you engage with employees, run transportation events, and analyze program metrics to drive improvements. We value self-motivated individuals who thrive in a team environment and enjoy taking on new challenges. At Steer, we’re committed to social impact and sustainability, aiming to be a Net Zero Carbon company by 2025. This is not just a job; it’s an opportunity to contribute to meaningful change in the way people live and travel. If you're ready to embrace a fulfilling career with us, we want to hear from you!

Frequently Asked Questions (FAQs) for Transportation and Commute Program Coordinator Role at Steer
What are the main responsibilities of the Transportation and Commute Program Coordinator at Steer?

The Transportation and Commute Program Coordinator at Steer is responsible for managing daily transportation operations for the client's Southern California offices. This includes developing and implementing multimodal transportation strategies, engaging in outreach to promote sustainable commuting options, and coordinating transportation events. Additionally, the coordinator analyzes program metrics and communicates with employees to ensure the success of the commute program.

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What qualifications are needed for the Transportation and Commute Program Coordinator position at Steer?

Candidates for the Transportation and Commute Program Coordinator role at Steer should have 3-7 years of experience in related fields such as transportation, urban planning, or marketing. Essential skills include excellent written and oral communication abilities, data analysis capabilities, and project management experience. Proficiency in Google Suite and an understanding of transportation demand management techniques are also beneficial.

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How does Steer support employee engagement in the Transportation and Commute Program?

Steer encourages employee engagement in the Transportation and Commute Program through a variety of initiatives, including developing rewards programs, conducting outreach campaigns, and hosting transportation events like commuter fairs and bike safety workshops. This approach helps to foster a culture of sustainability and enhances employee participation in sustainable commuting practices.

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What is Steer's commitment to sustainability in the transportation sector?

Steer has a strong commitment to sustainability and aims to operate as a Net Zero Carbon company by 2025. This commitment includes actively participating in the UN's Global Compact and implementing transportation policies that prioritize environmental impact. The Transportation and Commute Program Coordinator plays a key role in developing strategies that align with these sustainability goals.

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Can you describe the work environment for the Transportation and Commute Program Coordinator at Steer?

The work environment for the Transportation and Commute Program Coordinator at Steer is collaborative and dynamic. Employees are required to work 60% of their time in the office, typically Tuesdays through Thursdays. The role involves engaging with various stakeholders and requires adaptability and excellent organizational skills to manage multiple tasks effectively.

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Common Interview Questions for Transportation and Commute Program Coordinator
How would you implement a new transportation policy at Steer?

In implementing a new transportation policy at Steer, I would first conduct thorough research to understand existing transportation challenges and gather employee feedback. Next, I would collaborate with team members and stakeholders to draft a policy that aligns with our sustainability goals. Finally, I would roll out the policy with a clear communication strategy, including training sessions and resources to support employees during the transition.

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What experience do you have with transportation demand management techniques?

I have extensive experience with transportation demand management techniques, including developing incentives to promote carpooling, public transit, and biking. I have successfully designed programs that utilize data analytics to identify trends and patterns in commuting behavior, allowing me to propose effective strategies that encourage multimodal transportation options.

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Can you share an example of how you handled a difficult stakeholder in a transportation project?

In a previous role, I encountered a stakeholder who was resistant to changes in transportation policies. I approached the situation by actively listening to their concerns and providing data that demonstrated the benefits of the proposed changes. By fostering open communication and addressing their worries, I was able to gain their support and successfully implement the project.

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How do you measure the success of a transportation program?

Measuring the success of a transportation program involves setting clear, quantifiable goals from the outset, such as increased usage of sustainable modes of transportation or reduced parking demand. I utilize tools such as surveys, data analytics, and participation metrics to assess progress and gather feedback, which helps in making data-driven recommendations for improvements.

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What strategies would you use to encourage employees to use sustainable commuting options?

To encourage employees to use sustainable commuting options, I would implement a comprehensive outreach strategy that includes educational workshops, incentives like rewards programs for using public transit, and fun events to promote biking and carpooling. Creating a supportive community atmosphere that celebrates sustainable choices can also motivate employees to participate.

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How do you stay informed about local transportation policies and initiatives?

Staying informed about local transportation policies involves regular engagement with local transportation agencies, attending relevant workshops and seminars, and subscribing to industry newsletters. I also network with colleagues and professionals in the field to exchange insights and stay up to date with the latest trends and developments.

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Describe a situation where you had to analyze transportation-related data. What was your approach?

In a previous position, I analyzed data from commute surveys and public transportation use to identify trends in employee travel behavior. My approach included compiling the data using spreadsheets, generating visual reports to highlight key findings, and presenting actionable insights to the management to inform future transportation programs.

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How do you manage multiple projects and priorities in transportation planning?

Managing multiple projects in transportation planning requires exceptional organizational skills and the ability to prioritize tasks effectively. I use project management software to keep track of deadlines and milestones, and I break larger projects into smaller, manageable tasks to allocate my time efficiently. Regular check-ins with team members also help in maintaining alignment.

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What role does communication play in your work as a Transportation and Commute Program Coordinator?

Communication is crucial in my role as it helps in effectively engaging with stakeholders, gathering feedback, and ensuring the successful implementation of transportation programs. I utilize various communication methods, including emails, reports, and presentations, to convey important information and foster collaboration across departments.

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Why do you want to work for Steer as a Transportation and Commute Program Coordinator?

I am excited about the opportunity to work for Steer because of its commitment to sustainability and its positive impact on communities. The prospect of developing innovative transportation solutions that not only enhance employee experience but also contribute to environmental goals aligns perfectly with my professional aspirations and values.

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January 11, 2025

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