Transportation and Commute Program Coordinator

This role is open to candidates located in the Los Angeles and Orange County regions.

About Steer

We are Steer and we help people, places and economies thrive. Steer is an international, employee-owned business consultancy specializing in transportation, cities and infrastructure, with over 500 staff in 24 offices around the world.

We have an enduring commitment to generate success for our clients, for ourselves and for the communities in which we support. A commitment that ultimately improves the way people live, work and travel.

At Steer North America, our consultants work tirelessly to improve the landscape of our region, ensuring that our clients keep social and environmental impact in mind as they conduct their operations. We believe that actions speak louder than words, and therefore have annual measurable targets across all social impact areas, particularly DEI and sustainability. We have also committed to successfully operate as a Net Zero Carbon company by 2025, participating in the UN’s Global Compact.

For further information on Steer, please take a moment to review our website Steer | Helping people, places and economies thrive (steergroup.com)

We are looking for a talented and motivated individual with a background in transportation planning, marketing, outreach or facilities to support management of the onsite transportation and transportation demand management (TDM) program at the local worksites of our client – a global tech company – in Southern California, including Irvine, Venice, and Playa Vista.

The role of the Commute Program Coordinator is to directly support our client’s commute program, including implementing corporate mobility programs, developing transportation policies and initiatives, and utilizing behavior change techniques such as motivational interviewing to encourage multimodal commutes which help to reduce the parking demand and local congestion. The role will support the development and implementation of parking policies, multimodal travel options, rewards, and incentives while coordinating with Transportation Team members at other client offices in North America to ensure the delivery of a consistent and effective employee commute program.

Duties and Responsibilities

• Manage day-to-day transportation operations onsite for our client’s SoCal offices in Irvine, Venice, and Playa Vista
• Provide remote transportation operations support for the San Diego and Goleta offices
• Develop and implement site-based multimodal transportation strategies, including parking policies
• Lead compliance with local transportation requirements, including Southern California Air Quality Management District’s Rule 2202
• Lead outreach and engagement with employees and develop rewards programs to promote the use of sustainable commute options
• Manage and plan transportation events such as bike safety and awareness campaigns, commuter fairs, and one-to-one commuter engagement
• Encourage participation on the commute platform by managing marketing and communications such as web banners, resources and email blasts
• Actively communicate, develop and analyze program metrics to share with stakeholders and partners, and make data-driven recommendations
• Create shuttle, parking, and other commute data reports from vendors, including, but not limited to Tripshot, Luum, Salesforce and Tableau
• Manage and respond to employee inquiries and feedback and collaborate with the Transportation Team to organize shared documents and relay key issues/suggestions
• Manage transportation program assets such as updating the transportation website and monitoring badge scanners in bike cages
• Actively engage and partner with local facilities managers, vendors, parking operators, landlords and other key partners such as Transportation Management Associations (TMAs), and support budget management and oversight activities
• Work with other client sites across North America to create consistent transportation behavior change programming
• Collaborate on project management tasks across multiple teams
• Perform program related special projects and duties as directed by the client
• Stay informed about local transportation agencies and policies

For more information on our markets and sectors, please visit our markets Markets | Steer (steergroup.com) and services Services | Steer (steergroup.com) pages.

Work Environment

All Steer employees in this full-time role are required to spend 60% of their time in office (typically Tue-Thu). An employee’s typical work week consists of 40 hours.

• 3-7 years’ experience in a related field such as transportation, urban planning, marketing, communications, outreach or facilities
• Excellent written and oral communication skills
• Data analysis skills, particularly using spreadsheets
• Project/program management experience
• Good understanding of local transportation stakeholders, issues and policies
• Experience with transportation planning concepts, transportation demand management techniques, and communications/marketing for multimodal transportation
• Proficiency with Google Suite (sheets, docs, slides), website management, and project management software beneficial but not required

The ideal candidate will be:

• Self-motivated, thrive in a small team environment, and be willing to take on new challenges
• Flexible in working with different stakeholders and able to adapt to different circumstances to achieve results
• Highly organized and able to manage multiple tasks concurrently

For positions in the USA, we offer a competitive package of benefits including private medical, dental, and vision insurance, commuter benefits, a group Share Incentive Plan, a 3% 401k contribution and a discretionary yearly bonus based on annual compensation (dependent upon individual and company performance).

Additionally, we offer 20 vacation days, 14 paid holidays, 10 paid sick days, and a bi-annual performance review process.

Steer is an equal opportunity employer and welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, now or throughout your employment, please let us know.

In our commitment to inclusivity in the workplace, Steer has welcomed the creation of various Employee Resource Groups, dedicated to ensuring the support, progression, and well-being of all employees. For more information, check out our social responsibility page Our social responsibility | Steer (steergroup.com).

We understand that some may be dissuaded to apply based off their compatibility with the job description. That being said, we understand that not everyone is a perfect match on paper and encourage anyone to apply regardless of how much their work experience directly relates to the job description.

Part-time and remote working applications will not be considered for this role.