Program Support Analyst

JOB TITLE: Program Support Analyst

LOCATION: Las Vegas, NV (on-site)

REPORTS TO: Operations Manager

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

As we grow our organization, we are looking for a self-motivated, organized, and strategic individual to join our Operational Support Team. The Program Support Analyst will join our fast-growing team that supports the day to day activities of our engagement teams and assist with our merchant's needs. A successful candidate is a people-person, effective communicator, highly organized and self-driven individual. We believe that mentorship and development are a key part of growing professionally in this role. 

What You'll Be Doing:

• Establish relationships with partners by email and over the phone to provide product support. 
• Work with our ticketing system to help support our partners in a timely manner. 
• Provide live support to our field teams. 
• Maintenance and interpretation of supportive data sets
• Operate, maintain, and execute the day-to-day activities associated with guiding our partners to success.
• Update, track and review partners' information and performance using internally used software such as Salesforce. 
• Variable, rotating duties as assigned. 

What You Bring to the Table:

• Experience in handling escalated merchant issues - a big plus
• Experienced in sale and/or account management – a big plus
• Excellent verbal & written communication and facilitation skills
• Strong interpersonal skills and ability to work independently as part of a team
• Excellent phone & Zoom etiquette
• Ability to work on multiple projects simultaneously in an efficient and organized way
• Familiarity with Microsoft Office (Excel, Word, PowerPoint) – a plus
• Familiarity with Tableau, Sigma, and Salesforce (or other CRM systems) - a plus

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service oriented mindset 
• Own the impact– Take ownership of maintaining and growing relationships with our accounts.
• Connect genuinely  – Cultivate authentic connections with merchants, representing Sunbit with pride and integrity.
• Act fast – Respond quickly and efficiently to merchants, clients, and internal teams, ensuring swift resolution and support.
• Include always - Work closely with team and actively welcome peers within the organization
• Innovate for good - Help our current and prospective merchants utilize Sunbit’s innovative technology to help patients and customers alike

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.