Bilingual Learning Facilitator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.

As part of Operational Learning & Performance’s Learning Ongoing Delivery, this role facilitates learning to associates through in-class and remote delivery. Learning Facilitators are accountable to deliver learner-centric training programs to large sized groups across locations, adjusting their facilitation approach in the moment to meet learner needs/styles while continuing to drive program objectives.

The Learning Facilitator will identify, communicate and mitigate learner risk/fit, operating as an informal leader to model and instill the Sun Life values in all their learners.

What will you do?

Facilitate Learning Delivery

• Deliver world class learning to the Sun Life standard expected.
• Facilitate and support learner-centric training programs to multiple audiences.
• Manage new hire groups of up to 20 learners per session. 
• Provide effective leadership, coaching, support, and motivation to groups of learners, focusing on adult learning principles.
• Creating optimal learning environments, adapting to learner needs, and engaging participants through various methods.
• Connect key concepts to organizational values, culture, and strategic priorities.
• Continuously develop facilitation skills and instill confidence in business partners regarding program delivery and support for operational metrics.

Learning Assessment Delivery

• Early identification of learner risk and fit during facilitation to raise awareness in regular meeting with Learning Manager and Onboarding/business leaders.
• Qualitatively assessing and documenting learning and knowledge transfer, as well as absences and behavioral observations for both in-class and virtual learners 
• Recommending, planning, and implementing learning risk mitigation strategies during training and learning academy.
• Plan and host regular learning progress updates with Onboarding/business leaders 
• Conduct learning interventions and huddles during training and learning academy.
• Discuss with peers and coordinate any identified improvements to curriculum with the Design team.

Learning Planning & Mentorship

• Participate in train the trainer sessions and self-guided study to learn new content. 
• Responsible for ensuring learning materials are current and best-in-class.
• Collaborate with the Design team to create/maintain detailed facilitator guides for all delivered programs.
• Mentor less tenured facilitators through peer-to-peer observations.
• Accountable for reviewing post-facilitation metrics (as they relate to our baselines at transition) and adapting performance/training accordingly.

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada
• 2 years’ experience in a facilitation role, ideally in a Call Center environment
• Ability to facilitate learnings in large group settings of up to 20 learners
• Previous experience in the insurance or financial industry, an asset.
• Strong ability to present information, provide instruction and direction to manage learners in an engaging manner
• Ability to learn new information quickly and collaborate effectively with internal and external partners
• Ability to make an impact through influencing skills and ability to build strong relationships at all levels of the organization
• Knowledge in adult learning theory and methodology, with the ability to apply to program development, delivery, and evaluation.
• Demonstrated ability to exercise independent judgment or initiative and function with minimal supervision
• Adult education certificate, a bachelor's degree in education, or a relevant college degree

Reasons why should you join us under the sun

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• A caring, supportive, and inclusive culture
• We’re honoured to be recognized as a 2024 Best Workplaces by Great Place to Work® Canada!
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock, and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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