Implementation Manager

As an Implementation Manager at SurePay, you'll be responsible for managing the entire lifecycle of implementation projects. Your primary duties will include client coordination, creating structured milestone plans, collaborating with technical teams to ensure seamless system integration, and providing regular updates to stakeholders. Your role is crucial in ensuring that client needs are met while maintaining internal standards.

SurePay seeks candidates with 1-2 years of experience in similar roles, such as Technical Support, Product Owner, Business Analyst, or QA. Strong communication skills, a structured and organized approach to project management, and a technical affinity, especially with API integrations, are essential qualifications. Fluency in English is required, and proficiency in another European language is a plus.

In the Implementation Manager role at SurePay, client coordination is key. You'll act as the primary point of contact for banking clients, ensuring that their needs are clearly understood and communicated to our technical teams. This involves facilitating regular meetings, gathering feedback, and addressing concerns promptly, all while building trust and maintaining strong relationships with clients.

At SurePay, as an Implementation Manager, you'll work with various tools to manage projects effectively. Proficiency in spreadsheets for data management and project overviews is essential. Additionally, familiarity with project management tools is desired to enhance collaboration and transparency across teams.

The work culture at SurePay for the Implementation Manager role is dynamic and collaborative. We pride ourselves on our open communication and flat organizational structure. You'll find a supportive environment where teamwork thrives. Regular social activities, both virtual and in-person, contribute to a friendly atmosphere, making it a great place to grow both personally and professionally.

When answering this question, focus on specific examples from your past roles where you managed the complete lifecycle of a project. Discuss your approach to planning, coordination with teams, and how you addressed challenges throughout the process. Highlight the tools you used for project management and any measurable outcomes of your initiatives.

Explain your strategies for bridging the gap between technical teams and clients. Discuss your ability to translate technical jargon into understandable terms for clients and how you ensure that client needs are precisely conveyed to your internal teams. Share an example of a time when effective communication resolved a potential issue.

Discuss your approach to drafting and standardizing milestone plans. Share any templates or project management methodologies you prefer, like Agile or Scrum. Emphasize the importance of aligning these plans with client expectations and internal standards.

Prepare a specific example that illustrates a challenging project. Explain the complexities involved, the solutions you implemented, and the outcome. Focus on your problem-solving skills and how you kept stakeholders informed during the process.

Share your strategies for maintaining strong relationships with stakeholders. Discuss how you provide regular updates, the format you follow for reporting progress, and any tools you use to ensure transparency and accountability.

Illustrate your proactive approach to identifying bottlenecks early in the project. Discuss the tools and techniques you use to monitor progress and how you facilitate collaborative problem-solving to address issues while ensuring timelines are maintained.

Highlight communication skills, structured project management, persuasive teamwork, and technical affinity as critical skills for success in the role. Provide examples of how you've demonstrated these skills in previous positions for maximum impact.

Discuss your organizational strategies, emphasizing software tools and methodologies you use to manage multiple projects. Describe how you prioritize tasks and ensure open lines of communication to keep everything on track.

Explain your familiarity with API-based integrations, touching on any specific experiences you've had with this technology. Discuss how you have collaborated with technical teams in past roles to ensure seamless integrations for client systems.

Describe your approach to gathering and addressing client feedback. Highlight your active listening skills and your commitment to making necessary adjustments to meet client expectations while maintaining project timelines.