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Physics Support Specialist

Symmetrio  is currently recruiting a Physics Support Specialist for our customer, a leading multi-national medical software company. This is a remote position with approximately 25% travel required. You will work from home while supporting customers remotely using advanced tools, Teams meetings, phone, and email interaction working with a team of physicists, dosimetrists, and IT specialists.

Responsibilities

  • Train customers on physics algorithms, linac modeling, and quality assurance (QA).
  • Assist with Python scripting troubleshooting, customer support, and training as needed.
  • Develop and maintain long-term relationships with customers through remote support and onsite visits.
  • Respond to tenders and explain product functionality.
  • Conduct large and small group presentations at seminars, training programs, and trade shows.
  • Guide new customers through the product delivery process.
  • Plan, perform, and document application demos and training sessions for customers and internal teams.
  • Collaborate with the development team through exploratory testing of new product versions.
  • The ideal candidate will be a service-oriented professional with a strong motivation to work in a dynamic environment.
  • They will also possess excellent interpersonal and communication skills are comfortable presenting and teaching to various audiences.
  • The candidate should be adaptable, able to handle diverse tasks, and thrive in solving complex problems independently and collaboratively. A proactive mindset, strong initiative, and the ability to prioritize work in a fast-paced setting are essential.
  • Candidates will need a MS or PhD degree in medical physics or a related field with relevant certification along with five years of clinical experience.
  • Experience with multiple TPS platforms is preferred.
  • Health Care Plan (Medical, Dental & Vision)
  • 401k Retirement Plan
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Flexible Scheduling

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Physics Support Specialist, Symmetrio

Are you ready to take your career to the next level as a Physics Support Specialist with Symmetrio? We are seeking an enthusiastic individual to support our customer, a renowned multinational medical software company, from the comfort of your home. This position offers around 25% travel, allowing you to engage directly with clients and help them thrive. As a Physics Support Specialist, you'll be at the front line, training customers on essential physics algorithms, linac modeling, and quality assurance practices. Your expertise in Python scripting will come in handy as you troubleshoot and provide training, establishing long-lasting relationships with our clients through effective remote support and occasional onsite visits. You’ll have the opportunity to respond to tenders, provide detailed product demonstrations, and present both large and small groups at seminars and trade shows. If you’re someone who thrives on communication and has a passion for teaching diverse audiences, this role is perfect for you! You will collaborate closely with development teams to test new product versions, ensuring we deliver cutting-edge solutions to our customers. We’re looking for a service-oriented professional with a MS or PhD in medical physics, certification, and a minimum of five years of clinical experience. Familiarity with multiple TPS platforms is a plus. Ready to join a dynamic team with flexible scheduling and great benefits? Your future starts here with Symmetrio!

Frequently Asked Questions (FAQs) for Physics Support Specialist Role at Symmetrio
What are the responsibilities of a Physics Support Specialist at Symmetrio?

As a Physics Support Specialist at Symmetrio, you will be responsible for training customers on vital physics algorithms, providing guidance on quality assurance, and assisting with Python scripting troubleshooting. Your role involves developing and maintaining long-term relationships with customers through remote support, responding to tenders, conducting application demos, and collaborating with a development team to test new product offerings.

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What qualifications are needed to become a Physics Support Specialist at Symmetrio?

To qualify for the Physics Support Specialist position at Symmetrio, candidates must possess a MS or PhD degree in medical physics or a related field, coupled with relevant certification. Additionally, a minimum of five years of clinical experience is essential, along with a strong background in multiple treatment planning system (TPS) platforms.

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How does remote work work for the Physics Support Specialist role at Symmetrio?

The Physics Support Specialist role at Symmetrio allows for a remote working environment, with about 25% travel required for onsite customer support. You will utilize advanced remote tools such as Teams for communication and support, enabling you to assist clients effectively from anywhere.

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What are the career advancement opportunities for a Physics Support Specialist at Symmetrio?

At Symmetrio, Physics Support Specialists have opportunities for career growth within the company. With experience, one can move into leadership roles, take on specialized projects, or transition into development roles, all while contributing to innovative solutions in the medical software field.

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What benefits do Physics Support Specialists receive at Symmetrio?

Physics Support Specialists at Symmetrio enjoy a comprehensive benefits package that includes health care plans covering medical, dental, and vision, a 401k retirement plan, paid time off for vacation, sick days, and public holidays, as well as flexible scheduling to help manage work-life balance.

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Common Interview Questions for Physics Support Specialist
Can you describe your experience with training customers on physics algorithms?

When answering this question, focus on specific training experiences. Discuss the methods you used to convey complex concepts clearly and effectively and provide examples of successful training sessions that led to customer satisfaction or improved performance.

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What Python scripting experience do you have relevant to the Physics Support Specialist role?

Be prepared to share specific projects where you utilized Python scripting, especially in relation to troubleshooting or enhancing medical software functionalities. Provide examples of how your scripting efforts positively impacted user experience or productivity.

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How do you handle difficult customer interactions?

Illustrate your communication and problem-solving skills by sharing a specific example. Discuss how you remained calm, identified the customer's needs, and provided effective solutions, ensuring their concerns were addressed satisfactorily.

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Describe your approach to conducting presentations for various audiences.

Explain your strategy for adapting presentations to different audience levels, whether technical or non-technical. Highlight how you engage your audience with interactive elements or real-life examples and gauge their understanding throughout the session.

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What steps do you take to maintain long-term relationships with clients?

Discuss your proactive approach to customer engagement, such as regular follow-ups, personalized communication, and seeking feedback. Emphasize the importance of trust and reliability in nurturing long-term partnerships.

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How do you prioritize your responsibilities in a fast-paced environment?

Share techniques you use to manage your workload effectively, such as the Eisenhower Box for prioritizing tasks, using project management tools, or setting realistic deadlines. Provide examples of how these methods led to successful project completions.

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What experience do you have with exploratory testing in collaboration with development teams?

Talk about your involvement in exploratory testing for new product versions or features. Emphasize your ability to provide constructive feedback, work closely with developers, and ensure the product meets user needs through iterative testing.

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Can you provide an example of a complex problem you solved in your previous roles?

Describe a challenging issue you encountered and the methodology you adopted to solve it. Focus on your analytical thinking, teamwork, and the steps you took to ensure the resolution was effective and sustainable.

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How would you explain a technical concept to a non-technical audience?

Demonstrate your ability to simplify complex ideas by providing an example of a technical concept you have previously translated into layman's terms. Focus on using analogies or relatable situations to ensure understanding.

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What motivates you to work in the field of medical physics support?

Share your passion for medical physics and how it drives your desire to assist healthcare providers and patients. Discuss how you stay informed about industry trends and innovations, and how this fuels your enthusiasm for your role.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 20, 2025

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