Customer Service Representative (Scent & Care)

About UsSymrise is a global supplier of fragrances, flavors, food, nutrition and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.Scent & Care creates and sells fragrances, cosmetic ingredients, aroma molecules and mint aromas. Manufacturers use it to produce perfumes, personal care and cosmetic products, cleaning products and detergents, home fragrances and oral care products.Symrise – always inspiring more…About the RolePosition Summary:The Customer Service Representative performs the daily activities within the customer service area to ensure order fulfillment. Responsible for account management support. Provides proactive communication regarding account activity to Customers, Sales, Sales Support, Finance, Marketing, and entire Supply Chain (internal/external).• Acts as primary contact for assigned accounts. This includes receipt and confirmation of customer orders which may involve researching material availability, available price records, confirmations, shipping methods and relevant Customer Service activities.• Ability to effectively develop a customer intimacy journey including partnership with sales and other internal teams.• Client portal and order management as required, including invoicing activities for specific clients.• Works closely with Supply Chain to review order status, coordinate changes, obtain accurate information throughout the production cycle.• Provides order-related documentation to our customers such as invoices, certificates of analysis and pro-forma invoices where required. Completes relevant questionnaire input when and where required.• Ability to interact and communicate effectively with internal and external customers in written and verbal form.• Strong organizational skills and ability to follow through with multiple projects.• Enters all customer complaints and ensures follow-up is provided to the customer either formally or informally as required.• Attends, adheres, and improves training on procedures and customer profile development.• Maintains and contributes to improving the CS KPI goals.About YouKnowledge and Experience Requirements:• High School Diploma / GED required. College degree preferred.• Minimum of 2 years of Customer Service experience. At least 1 year of customer service experience must be within a manufacturing environment.• Knowledgeable and skilled in Microsoft Office, with emphasis on Word and Excel.• Must have experience working with an ERP system (i.e. SAP, Oracle, etc.) and/or a CRM system (i.e. Salesforce, HubSpot, etc.) that includes order management. SAP knowledge is strongly preferred but not required.• Experience doing data entry as you are talking to customers is a huge plus.• Experience cultivating relationships and collaborating cross-functionally with other departments is key to this role.• Excellent communication skills both verbal and written are essential.• Fluent Bilingual (Spanish/English) skills both written and verbal is highly desired.What We OfferBecome part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.Come join us and embark on a fascinating journey with Symrise.If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Job Reference: NA00464