Job details

Telehealth Community Care Navigator

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.

About the Role

The Care Navigator (CCN) is a key member of Synapticure's GUIDE Program, providing critical support, education, and care coordination to patients and caregivers living with Dementia, Alzheimer's, and other cognitive diseases. This role involves serving as a compassionate point of contact and advocating for the needs of vulnerable populations while contributing to innovative, patient-centered care delivery. You will partner closely with internal and external stakeholders to deliver a seamless and supportive care experience.

Job Duties - What you'll be doing

Engage eligible patients through telephonic, written, and digital outreach, explaining program expectations and goals.
Conduct patient intakes and coordinate connections to neurology experts, PCPs, and community resources, adhering to HIPAA standards.
Partner with RN Care Coordinators to create and implement care plans focused on patient goals, risk mitigation, and addressing social and care coordination needs.
Provide dementia education to patients and caregivers, equipping them with resources to navigate their care journey effectively.
Monitor care plan progress through regular check-ins, ensuring timely resolution of patient needs and appropriate delegation of tasks.
Utilize patient portals, electronic health records, and scheduling platforms to track and document member interactions and care progress.
Facilitate cross-functional collaboration with clinical and non-clinical team members to iterate on patient care plans.
Provide non-clinical education on preventative care topics and respond promptly to emerging patient needs.

Requirements - What we look for in you

High school diploma with sufficient experience to excel in the role.
Proficiency in technology for remote communication (telephone, text, and virtual platforms).
Strong verbal and written communication, organizational, and interpersonal skills.
Experience using scheduling platforms and electronic health record systems for accurate appointment and data management.
Ability to collect and document member clinical and demographic data in a timely manner.
Exceptional problem-solving skills and ability to collaborate effectively with team members to overcome healthcare system challenges.
Adaptable, with a growth mindset and willingness to handle shifting priorities in a fast-paced environment.
Proven ability to establish cooperative relationships with patients, teammates, and healthcare providers.
Experience in clinical care, geriatrics, or working with patients with dementia.
Bilingual fluency in Spanish to support a diverse patient population.

We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:

Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients’ circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
Seek to understand, and stay curious. We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
Embrace the opportunity. We are energized by the importance of our mission, and bias toward action.

Benefits for full-time employees

Remote-first design with work from home stipend
Competitive compensation with an annual bonus opportunity
401(k) with matching contribution from day 1
Medical, Dental and Vision coverage for you and your family
Life insurance and Disability
Generous sick leave and paid time off
Fast growth company with opportunities to progress in your career

Travel Requirements:This position is fully remote, and we provide the necessary technology to work from home. Occasional travel to our headquarters in Chicago, IL and/or other locations may be expected.

Salary and Benefits:Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Telehealth Community Care Navigator, SynaptiCure Inc.

Are you passionate about making a difference in the lives of individuals and families impacted by neurodegenerative diseases? Synapticure is looking for a Telehealth Community Care Navigator, a role that embodies compassion, advocacy, and patient-centered care. As a key member of our GUIDE Program, you'll be engaging with patients through calls, texts, and digital outreach, guiding them through their care journey. Your responsibilities will include conducting patient intakes, coordinating connections with neurology experts, and educating patients and caregivers about dementia and other cognitive disorders. With a focus on developing personalized care plans and ensuring they are executed seamlessly, you'll work closely with our RN Care Coordinators to address the unique social and medical needs of our patients. Utilizing technology such as electronic health records and patient portals, you'll document interactions and monitor care progress effectively. At Synapticure, we pride ourselves on being a remote-first company, which means you'll enjoy the flexibility of working from home while still connecting deeply with our diverse patient population. Whether you're conducting regular check-ins or facilitating collaborative care plans, your role is crucial in delivering exceptional support and building relationships that foster hope and healing. If you have a background in geriatrics or clinical care, especially if you're bilingual in Spanish, we want to hear from you. Join us in our mission to transform care and support for those living with Alzheimer’s, Parkinson’s, and ALS.

Frequently Asked Questions (FAQs) for Telehealth Community Care Navigator Role at SynaptiCure Inc.

What does a Telehealth Community Care Navigator do at Synapticure?

The Telehealth Community Care Navigator at Synapticure plays a vital role in connecting patients with the resources and support they need to navigate their care journey effectively. This includes engaging with patients through various outreach methods, conducting patient intakes, coordinating with healthcare providers, and providing education on dementia and cognitive diseases.