Business Analyst (Contract Pricing and Accuracy)

As a Business Analyst for Contract Pricing and Accuracy, you will play a crucial role in bridging the gap between business needs and technology solutions. This role would support the Contract Pricing and Accuracy team in the rollout of systems and methodologies that align with long-term corporate transformation objectives and goals.

You will collaborate with stakeholders, gather requirements, analyze processes, and propose effective solutions to enhance organizational efficiency. Your ability to understand both business operations and technical aspects will be key to your success.

You will operate as a highly skilled individual contributor with some oversight on specific products/systems or subject matter areas, while maintaining awareness of the broader systems and solutions.

You will be a subject matter expert and support the user experience with Sysco’s contract management tool assisting with the contract creation and amendment process. This analyst will initially support the technical and Salesforce design and integration.  Once the program is fully live, this role will transition to day-to-day contract support and execution.

• Work closely with business users, project managers, and technical teams to obtain and document functional and non-functional requirements as needed.

• Analyze existing workflows, systems, and data flows to identify areas for improvement.

• Be a liaison between project leaders and technical support.

Data Analysis and Solution Design:

• Provide expertise in Salesforce CRM to support the business in streamlining processes, enhancing user experience, and optimizing performance.
• Collaborate with business and technical teams to design solutions that align with business goals to include but not limited to automated reports, dashboards and other analytics.
• Define test scenarios and participate in user acceptance testing (UAT).
• Ensure that delivered solutions meet requirements and quality standards.
• Create and maintain accurate and up-to-date documentation, including requirements, process flows, user manuals and training guides.

Stakeholder Communication and Change Management:

• Present findings, recommendations, and progress updates to stakeholders.
• Assist in change management efforts related to process improvements or system implementations.
• Train end-users on new processes and tools.  Guidance will be provided if required.

QUALIFICATIONS AND SKILLS:

• 3 years of experience as a Business Analyst or similar role with emphasis on areas such as contract management, pricing execution and metrics management.
• Demonstrated understanding of Salesforce CRM functionality and system integration
• Strong analytical skills and attention to detail.
• Proficiency in tools like Microsoft Visio, Excel, and PowerPoint.
• Excellent written and oral communications skills.
• Accountable to work independently and efficiently to meet deadlines and SLA’s.
• Experience with contract management tools (e.g., Icertis, Ariba, DocuSign) a plus.

•  Bachelor’s degree in business administration, or a related field.

• Hybrid (3 days Office/Ultra Park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off