Job details

Senior Customer Success Operations Specialist

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We value diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.

And we're a great place to work too – we've been named a "Best Place to Work" by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do

Reporting to the Customer Success Operations Manager you will build and implement processes to improve the Customer Success team efficiency.
You will gain the experience of working with different teams within the company.
You will work with multiple datasets to find meaningful insights to help the team make important decisions.
You will find new opportunities to improve our operations.

What you will bring with you

5+ years of experience in Operations roles delivering end-to-end project execution.
2+ years of Customer Success or Sales Operations experience.
Experience with Customer Success Platforms such as Gainsight, Totango and ChurnZero.
Experience with Salesforce.
Experience developing documentation to ensure good process adoption.
Experience working with data visualization tools such as Tableau and Power BI.

What we look for

You must be a team player.
You proactively come up with solutions and ideas to help us improve.
You should feel comfortable working with other teams.

Why work at Sysdig?

We're a well funded startup that already has a large enterprise customer base.
We have an organizational focus on delivering value to customers.
Our open source tools are widely used and loved by technologists and developers.

When you join Sysdig, you can expect:

Great compensation package, including equity opportunities.
An international culture with employees in more than 40 countries.
Flexible work arrangement.
Mental well-being support for you and your family and company-wide wellness days.
Development opportunities.

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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Sysdig Glassdoor Company Review

3.8

Sysdig DE&I Review

No rating

CEO of Sysdig

Suresh Vasudevan

Approve of CEO

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Senior Customer Success Operations Specialist, Sysdig

Are you ready to elevate your career as a Senior Customer Success Operations Specialist at Sysdig? If you're passionate about cloud security and love problem-solving, this could be the perfect fit for you! At Sysdig, we are on the cutting edge of protecting cloud-native applications. We pride ourselves on an inclusive and collaborative atmosphere where you can bring your ideas to life. Reporting to the Customer Success Operations Manager, you'll have the opportunity to implement processes that enhance our team's efficiency, gaining valuable insights from diverse datasets to guide our decision-making. With over 5 years of experience in Operations and at least 2 years in Customer Success or Sales Operations, you'll thrive as you work closely with platforms like Gainsight and Salesforce. We’re looking for a proactive team player who appreciates the power of good communication and knows how to leverage data visualization tools like Tableau and Power BI. Sysdig boasts a flexible work culture, allowing you to find the perfect balance between your professional endeavors and personal life. Recognized as one of the fastest-growing companies in cloud security, Sysdig offers competitive compensation packages, including equity opportunities, and supports your mental well-being with wellness initiatives. Plus, with a team spread across more than 40 countries, you’ll be part of an international culture that celebrates diversity and encourages growth. Bring your unique background to Sysdig, and let’s work together to redefine cloud security!

Frequently Asked Questions (FAQs) for Senior Customer Success Operations Specialist Role at Sysdig

What does the Senior Customer Success Operations Specialist do at Sysdig?

The Senior Customer Success Operations Specialist at Sysdig is responsible for building and implementing efficient processes to enhance the Customer Success team's performance. This role involves working with various teams across the company, analyzing multiple datasets to extract meaningful insights, and identifying opportunities for operational improvements.