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Manager, Analytics & Insights

We are seeking a Manager of Analytics and Insights to aid in the development of our Clinical Analytics program, which has the potential to transform the way we serve our clinicians and patients.

 

In this role, you will build on our existing data infrastructure and established data warehouse to develop true business intelligence for our Therapy Operators and Clinical leaders in the marketplace. Those marketplace leaders will depend on you to upgrade our operational performance reporting, launch the next iteration of our clinician balanced scorecards, and spin up tools and ad hoc analyses to help everyone work at the top of their potential. In addition, our Clinical Quality leaders will seek your advice on policy setting and prioritization and our Product leaders will leverage the work of you and your team to map out selection and timing of workflow automation priorities. 



About Talkiatry:

Talkiatry’s mission is to transform psychiatry with accessible, human, and responsible care.  

We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment. 

 

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.  With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 


You will:
  • Work with Therapy Operational and Clinical leaders as well as Data and Strategic Finance to support the operation by leveraging data to drive performance management
  • Develop, analyze and summarize actionable insights on various operational, financial and clinical quality metrics. Identify trends and areas of opportunity to drive improvement.   
  • Develop and iterate on the therapist scorecards, dashboards and new metrics to drive performance improvement conversations.
  • Serve as a liaison to our therapy leadership team and use these metrics to make real-time decisions and monitor and measure the impact of those decisions
  • Collaborate with our Informatics, Engineering, and Data Product team to flow data into and out of our enterprise data warehouse 


You have:
  • A minimum of 3-5 years of experience with developing solutions using advanced data visualization tools and languages, including R, SAS, SQL, Python, Excel, Tableau, MicroStrategy, or PowerBI
  • Expertise in transforming large datasets into insights, folding in business context even when it’s unfamiliar to you at first
  • Ability to convey the usefulness of reports and analysis to internal and external stakeholders who are unfamiliar with data and analytics
  • Understanding of industry trends in emerging technology and analytics
  • Preferred experience in healthcare data, including clinical quality measures


Why Talkiatry:
  • Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care 
  • Collaborative environment: be part of building something from the ground up at a fast-paced startup  
  • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
  • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands  
  • It all comes back to care: we’re a mental health company, and we put our team’s well-being first 


$120,000 - $140,000 a year
Compensation range for this position is an annual salary of $120,000 - $140,000, plus up to 10% bonus depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work

 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

 

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

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CEO of Talkiatry
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Robert Krayn and Georgia Gaveras, DO
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What You Should Know About Manager, Analytics & Insights, Talkiatry

We’re excited to invite applications for the Manager, Analytics & Insights position at Talkiatry in vibrant New York, NY! In this pivotal role, you will be at the forefront of our Clinical Analytics program, helping to reshape how we deliver exceptional care to our clinicians and patients. Picture yourself diving deep into our robust data infrastructure and building intelligent insights that will empower our Therapy Operators and Clinical leaders. These key marketplace leaders will look to you to elevate operational performance reporting and enhance clinician balanced scorecards, truly making a difference in their day-to-day operations. Collaborating closely with our Clinical Quality leaders, you will guide policy setting decisions that impact the quality of care we deliver, while our Product leaders depend on your insights for smart workflow automation prioritization. We value your experience - ideally 3-5 years in advanced data visualization tools like SQL, Python, and Tableau, among others, will serve you well. At Talkiatry, we believe in making mental health care accessible, and you will help us uncover trends and insights that lead to meaningful improvements. Join a diverse and dedicated team, and enjoy an environment that fosters both your professional growth and personal well-being. Together, we can transform psychiatry and ensure that quality care is available to those who need it most.

Frequently Asked Questions (FAQs) for Manager, Analytics & Insights Role at Talkiatry
What is the role of the Manager, Analytics & Insights at Talkiatry?

The Manager, Analytics & Insights at Talkiatry is responsible for developing our Clinical Analytics program. This pivotal role involves enhancing data infrastructure, building actionable insights, and collaborating with various teams to drive operational performance and support policy decisions.

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What qualifications are needed for the Manager, Analytics & Insights position at Talkiatry?

Candidates for the Manager, Analytics & Insights position at Talkiatry should possess 3-5 years of experience in data visualization tools like SQL and Tableau. A strong understanding of healthcare data is preferred, along with the ability to transform complex datasets into meaningful insights.

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How does the Manager, Analytics & Insights contribute to Talkiatry’s mission?

The Manager, Analytics & Insights plays a crucial role at Talkiatry by leveraging data to enhance patient and clinician experiences. Through actionable insights and performance management, this position directly contributes to the mission of making mental health care more accessible and effective.

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What skills are essential for success in the Manager, Analytics & Insights role at Talkiatry?

Success in the Manager, Analytics & Insights role at Talkiatry requires expertise in data visualization, strong analytical and problem-solving skills, the ability to communicate complex information simply, and a collaborative spirit for working with various teams.

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What can I expect in terms of compensation for the Manager, Analytics & Insights position at Talkiatry?

The compensation for the Manager, Analytics & Insights position at Talkiatry ranges from $120,000 to $140,000 annually, with additional performance-based bonuses. Your final salary will depend on the specific role, your experience, and skills.

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What is the work environment like for the Manager, Analytics & Insights at Talkiatry?

At Talkiatry, the work environment is collaborative and dynamic, providing you with the opportunity to build something impactful in mental health care. Being part of a diverse team means gaining insights from multiple perspectives, all while focused on improving clinician and patient experiences.

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How does Talkiatry support professional growth for the Manager, Analytics & Insights?

Talkiatry encourages professional growth through learning opportunities and skill-building initiatives. As a Manager, Analytics & Insights, you will have access to resources that help you refine your expertise and adapt to the evolving demands of mental health care.

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Common Interview Questions for Manager, Analytics & Insights
How do you approach developing a data-driven analysis for clinical performance metrics?

To develop a data-driven analysis for clinical performance metrics, it's essential to identify key performance indicators first, gather relevant datasets, and then analyze the data for trends. Present your findings clearly to allow stakeholders, including clinical leaders, to make informed decisions.

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Can you give an example of how you've improved operational performance through analytics?

Certainly! In a previous role, I identified inefficiencies in patient scheduling using data analysis. By presenting insights into wait times and clinician availability, we optimized schedules, resulting in a 20% improvement in patient throughput.

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What advanced data visualization tools have you utilized, and how have they contributed to your work?

I have extensive experience with Tableau and PowerBI. These tools allowed me to create interactive dashboards that provided real-time insights into operational metrics, fostering a culture of data-driven decision-making among stakeholders.

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How do you ensure data integrity and accuracy in your reports?

Ensuring data integrity involves establishing rigorous data governance protocols, conducting regular audits, and cross-verifying datasets from multiple sources before analysis. I prioritize accuracy by validating my findings against known benchmarks or expert input before presentation.

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Describe a time when you had to explain complex data findings to non-technical stakeholders.

In one instance, I simplified a complex dataset by using visual aids and clear language to illustrate trends. I focused on the implications of the data rather than getting lost in technical jargon, which allowed the stakeholders to grasp critical actionable insights quickly.

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What strategies do you use to keep abreast of industry trends in analytics and healthcare?

I subscribe to relevant industry publications, attend webinars, and participate in professional analytics communities. Networking with peers also helps me stay informed about emerging technologies and trends that can be advantageous for healthcare analytics.

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How do you prioritize projects in a fast-paced environment like Talkiatry?

I prioritize projects by assessing their potential impact on operations and aligning them with strategic objectives of Talkiatry. This approach involves constant communication with team members and leaders to adjust priorities as necessary.

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What role does collaboration play in your work as a Manager, Analytics & Insights?

Collaboration is vital in my role; it involves working closely with various teams like Clinical Quality and Informatics to gather diverse perspectives on data needs. Such collaboration ensures that our analytics efforts align with real-world applications and needs.

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How do you approach developing dashboards for performance management?

When developing dashboards, I focus on user needs first by gathering requirements from stakeholders. Then I ensure the design is intuitive, integrating key metrics while providing insights that can drive performance improvement discussions effectively.

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What specific experience do you have in healthcare data, and how can it benefit Talkiatry?

I have hands-on experience with analyzing healthcare datasets focusing on clinical quality measures. This experience equips me to apply best practices in data analysis, identifying opportunities for quality improvement and ensuring alignment with regulatory standards, ultimately benefiting Talkiatry's mission.

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Transform psychiatry with accessible, human, and responsible care.

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Full-time, on-site
DATE POSTED
November 28, 2024

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