ROLE TITLE: School Operations Manager, Nashville, Tennessee
TEAM: Pre-Service
APPLICATION DEADLINE: Applications will be reviewed on a rolling basis through April 2025
LOCATION: Nashville, Tennessee
WHAT YOU’LL DO
The School Operations Manager (SOM) plays a critical role in making summer training a “mountaintop” moment by largely managing the school site where corps members are completing their Practicum portion of Pre-Service. Additionally, they contribute to creating managing and upholding systems that allow for seamless operations within their regional community and equip corps members with the information and resources they need to navigate their experience. School Operations Managers are responsible for working in partnerships with local school leaders and ensuring smooth logistics at learning sites. During the Spring, SOMs will complete virtual training (both synchronous and asynchronous) to prepare for the role, which will begin at the start of the wave of Pre-Service that their respective region is following. SOMs will be managed by the Pre-Service Lead in the region they work with.
WHAT YOU’LL BE RESPONSIBLE FOR
Spring Training
Internalize and develop a deep understanding of the systems you’ll execute in the summer
Complete the required synchronous and asynchronous training for your role
Engage in regular synchronous, virtual training experiences with your manager and other staff members in operation roles starting the week of April 21st, including 1:1 check-in and role-specific meetings
Begin performing regional functions and execute to-dos in all digital platforms
Proactively build relationships with other staff members and corps members to understand and shape the summer experience
Corps Member Training and Practicum
Own on-the-ground school site logistics on behalf of TFA, inclusive of liaising with the school site’s operational staff, owning physical set up and take down at the school site, maintaining visitor systems, maintaining temporary “TFA HQ” office, managing printing/printer access, and contributing to operations for school site initiatives (meal delivery, bus loading, etc.)
Assist with rostering and student lists at school site as needed
Support attendance tracking for supported CMs by collecting and submitting in-person attendance and supporting resolving CM attendance issues
Support CM communications, particularly during the Practicum phase of Pre-Service, by supporting regional operations
Contribute to CM communications through in-person moments of Pre-Service, including monitoring Slack/communications channels, sending logistical reminders, and contributing to daily announcements
Support CM user experience in Pre-Service platforms and systems, assisting with operational and technical needs
Support in-person accommodations for CMs as needed
Support regional/cohort operations as needed
A WEEK IN THE LIFE
Over any week, the Operations Manager will spend time:
Leading the in-person, on-the-ground operations at the school site
Partnering with a team of TFA and seasonal staff executing Pre-Service
Supporting ongoing Pre-Service operational needs (attendance, communications, systems integrity) for their cohort of CMs and colleagues
Recognizing and interrupting the ways systemic oppression manifests in interpersonal and group interactions
A commitment to explicitly naming and interrupting racism and classism in all of its manifestations
Support regional/cohort operations as needed
YOUR EXPERIENCE
Your areas of knowledge and expertise that matter most for this role (minimum qualifications):
2 years of college experience required
One or more years of teaching or Pre-Service experience preferred
Proactive Learning and Adaptation: Demonstrated ability to quickly grasp and implement training for on-the-ground operations, adapting to new challenges and systems with agility
Effective Communication and Relationship Building: Strong oral and written communication skills, with a focus on building relationships and enhancing the Practicum experience for staff and CMs
Strategic Organizational and Time Management: Exceptional organizational skills, proficient in managing school site logistics and operational tasks in a fast-paced environment
Customer Service and Support Orientation: Proven track record of providing excellent customer service, addressing the needs of CMs and colleagues with empathy and resourcefulness
Operational and Technical Proficiency: Comfortable managing operational needs and leveraging technology to ensure the smooth functioning of the school site and its systems
Innovative Problem-Solving and Initiative: Ability to creatively and proactively solve complex problems, especially in managing school site operations and addressing unforeseen challenges
Collaborative Teamwork and Inclusivity: Experience in fostering a collaborative and inclusive environment, working effectively with diverse teams to support regional and cohort needs
Data-Driven and Analytical Approach: Skillful in using data and analytics to inform operational decisions and strategies, ensuring an efficient and effective learning environment
BONUS (preferred qualifications)
Previous Pre-Service, VSTT, or Institute experience strongly preferred
YOUR FUTURE TEAM
Our Pre-Service training team will prepare teachers to provide students with a high-quality education and to pursue a lifetime commitment to advancing educational equity and excellence. Learning will be focused on concepts that sit at the heart of our work, including culturally relevant pedagogy, equity-oriented teacher leadership, universal design for learning, and social-emotional learning. The team will also consist of Operations Specialists, School Directors, and Leadership Development Coaches.
YOUR COMPENSATION
The School Operations Manager role is compensated $23.32 hourly throughout the entire commitment. Compensation for all Pre-Service positions is competitive and determined based on role responsibilities.
DURATION
The start date for the School Operations Manager role is April 7th. During the first two weeks you will spend time onboarding to our systems and familiarizing yourself with our systems. Part-time Staff Training for this role begins on the week of April 21st. Check out the Pre-Service Start Wave and Practicum timelines here.
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