Technical Onboarding Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Onboarding Manager in the United States.

This role is ideal for a technically skilled professional who will guide new clients through the onboarding process for cloud services. You will serve as the main technical point of contact, managing projects from initial setup to successful delivery. Working closely with cross-functional teams, you will ensure client requirements are accurately captured and implemented while educating clients on cloud technologies and best practices. This is a fully remote position, offering the opportunity to work with multiple clients simultaneously in a fast-paced, evolving environment. The position requires a mix of technical expertise, project management, and customer-facing communication skills.

Accountabilities

As a Technical Onboarding Manager, you will:

• Manage the technical onboarding of assigned clients, leading meetings and serving as the primary contact.
• Gather technical requirements, including cloud account configurations and service expectations.
• Project manage onboarding from initiation to completion, ensuring alignment with client contracts and service level agreements.
• Collaborate with internal teams, including Customer Success, Service Delivery, and Sales, to deliver high-quality onboarding experiences.
• Educate clients on cloud technologies, services, and industry best practices.
• Monitor multiple onboarding projects concurrently, ensuring timely and accurate delivery.

Candidates should possess:

• Experience in technical customer support, implementation, or onboarding roles.
• Project management experience, particularly in client-facing technical projects.
• Familiarity with public cloud platforms, preferably AWS.
• Strong communication skills for interactions via phone, video conference, and email.
• Ability to interpret contracts and service level agreements.
• Capacity to manage multiple onboarding projects simultaneously (e.g., 10+ clients).
• Adaptability to work in a fast-paced and evolving environment.
• AWS Cloud Practitioner certification (required within the first year of employment).

• Health, vision, and dental insurance options, with coverage for employees and dependents.
• Flexible Spending Accounts (Healthcare & Dependent Care).
• Generous Paid Time Off, including parental leave and volunteering time.
• Reproductive health benefits and pet insurance.
• 401k matching program and life insurance.
• Monthly flex and cell phone stipends.
• Internal career development resources and Employee Resource Groups.
• Inclusive and collaborative remote-friendly work environment.

Compensation: The base salary range is $85,000–$125,000, determined based on experience, skills, and other factors assessed during the interview process.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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