Regional Director Operations

The Regional Director of Operations at AEN Assured Env-New York is mainly responsible for driving operational excellence across multiple branches. Your tasks will include overseeing P&L, mentoring General Managers, managing recruiting efforts, and ensuring client satisfaction. You will also lead change management initiatives and uphold company standards, while fostering a high-performance culture in your team.

To qualify for the Regional Director Operations position at AEN Assured Env-New York, candidates should possess a Bachelor’s Degree in Business Management or a related field, with a preference for a Master’s Degree. Additionally, a minimum of 8 years of field services management experience is required, alongside skills in project management, and a valid driver's license is mandatory.

As the Regional Director Operations at AEN Assured Env-New York, your contribution to revenue growth will be pivotal. You will oversee sales and service operations, develop strategic plans to boost sales, manage district revenue objectives, and ensure excellent service delivery across branches—ultimately ensuring that company objectives are met or exceeded.

At AEN Assured Env-New York, the work culture is built around values of teamwork, accountability, and professional growth. The company encourages collaboration and knowledge sharing among departments, fostering a high-performance atmosphere where colleagues can thrive. You'll also benefit from ongoing training and development opportunities.

Employees in the Regional Director Operations role at AEN Assured Env-New York enjoy robust benefits starting from day one, including health insurance, 401(k) with company matching, professional development programs, and paid vacation and sick days. Being part of the Rentokil family means growth and rewarding high performance.

In a leadership role, what truly motivates me is the ability to influence positive changes and drive operational excellence. I thrive on collaborating with talented individuals, steering teams towards our goals, and ensuring employee and client satisfaction through effective communication and feedback.

Absolutely! Successful change management in my experience involves clear communication, careful planning, and getting feedback from the team. It's essential to champion change through a shared vision while supporting colleagues through transitions, ensuring everyone is aligned with our objectives and understands their role in this journey.

I ensure accountability within my team by setting clear expectations, providing consistent feedback, and creating an open environment that encourages questions and discussions. Regular one-on-one check-ins help me assess progress and guide my team members in reaching their performance goals.

My strategy for overseeing revenue growth starts with data analysis to identify trends and gaps. I then establish actionable plans with branch management, focusing on training teams on best sales practices, setting measurable targets, and ensuring we deliver quality service that retains our clients while attracting new ones.

I find engaging with team members at all levels is essential for motivation. Techniques such as recognizing individual contributions, providing development opportunities, and fostering an inclusive environment can significantly boost morale. I also believe in leading by example to inspire others to bring their best efforts.

Handling client conflicts or complaints effectively starts with active listening to understand their concerns fully. I believe in maintaining transparency and keeping the client informed throughout the resolution process. After resolving the issue, I follow up to ensure satisfaction and reinforce our commitment to excellent service.

Data plays a critical role in my decision-making process. It helps me assess performance, identify trends, and make informed strategic choices. By regularly analyzing key metrics related to revenue, customer satisfaction, and operational efficiency, I'm better equipped to pivot or enhance our operational strategies for success.

A successful Regional Director Operations should possess strong leadership skills, excellent communication abilities, and a solid understanding of business operations. They should also be adaptable, capable of managing change, and enthusiastic about mentoring and developing their teams to reach both personal and company goals.

Ensuring compliance with company standards across regions involves establishing clear guidelines and regular assessments. I prioritize training programs and frequent audits to uphold our policies and procedures, fostering an environment of accountability while encouraging feedback for continuous improvement.

Certainly! One successful initiative I led involved a multi-branch training program on customer engagement tactics. This initiative significantly enhanced our client interactions, resulting in a measurable increase in retention rates across branches and a positive impact on overall revenue growth for the company.