Job details

Quality Assurance Manager

About The Black Tux

We’re here to help people look their best and feel confident—for big days and every day. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role you will be joining the Operations Team, reporting to the Director of Operations (Strategic Sourcing). Our Operations team is the heartbeat of our fulfillment process, expertly managing everything from inbound shipments to outbound deliveries, including returns, picking, packing, and shipping. Their precision and dedication ensure every customer receives the perfect fit, on time, so they can feel confident and look their best for life’s most memorable moments. By keeping operations seamless and customer-focused, this team plays a pivotal role in delivering experiences that help our customers own their most special occasions.

About the role

As the Quality Manager, you will play a crucial role in managing and creating the quality control and auditing processes that ensure our products meet rigorous standards. You will oversee the inspection, testing, and validation of tuxedos and related formalwear, ensuring accuracy and quality in all warehouse processes. The role will require collaboration with the warehouse operations team, customer service, and other departments to optimize the quality and efficiency of our fulfillment processes.

What you'll do

Develop and Implement Quality Management System:

Design, implement, and maintain quality control protocols for garment inspection (both inbound from suppliers and rental returns from customers), cleaning, repairs, and packaging for internal processes. Ensure all items meet brand standards before shipping to customers.

Oversee Warehouse Audits:

Conduct and lead regular quality audits within the warehouse to monitor adherence to quality control procedures and identify areas for improvement. Analyze audit results and take corrective actions as needed. Develop and implement an audit calendar for compliance with TBT QMS.

Training and Development:

Train warehouse and fulfillment teams on proper quality control procedures, best practices for garment care, and customer service expectations related to product quality. Foster a culture of quality throughout the operations team.

Monitor Inventory Quality:

Work closely with the Inventory Control, Merchandising, Supply Chain teams to track the quality of products within the warehouse. Ensure proper documentation of any damaged or returned items and ensure they are addressed in a timely manner.

Customer Feedback and Issue Resolution:

Analyze customer feedback related to product quality, and work cross-functionally to address quality issues swiftly and effectively. Ensure timely resolutions and communication with customers when necessary.

Process Improvement:

Identify areas where the quality control process can be enhanced to increase efficiency, reduce errors, and improve the customer experience. Develop and implement process improvements in collaboration with the Industrial Engineering Manager And L&D Manager.

Reporting, Documentation, and Presentations:

Maintain accurate records of quality control inspections, audits, and any corrective actions. Provide regular reports to the Operations Director and leadership team on quality metrics, challenges, and improvement initiatives. Present regular reporting to SLT and Executive Team on findings.

Compliance:

Ensure that quality control practices are compliant with industry regulations and work to stay current with best practices and emerging trends in quality assurance for fashion and e-commerce.

You may be a good fit if you have

Education
Bachelor's degree in Business, Supply Chain, Operations Management, or a related field, or equivalent experience.
Experience
3+ years of experience in quality control, warehouse operations, or supply chain management.
Prior experience in QC/QA QMS for consumer products, apparel and tailored clothing is a plusPrior experience in a fashion, e-commerce, or garment rental business is a plus.
Strong understanding of quality control methodologies, quality assurance tools, and auditing processes. Specialized certification in Quality (ASQ, etc)
Skills
Detail-oriented with a keen eye for quality and precision.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills, with the ability to collaborate across teams.
Proficiency with Microsoft Office Suite, Google Suite, and warehouse management systems (WMS) or similar platforms.
Problem-solving skills and the ability to make decisions based on data and quality standards.
Ability to zoom in on details and zoom out for overall understanding of business objectives and customer experience.
Attributes
Strong leadership skills with the ability to motivate and influence others.
Ability to work independently and manage multiple priorities in a fast-paced environment.
A passion for delivering exceptional customer experiences through high-quality products.

Perks & Benefits

Competitive medical, dental, vision, and disability plans
Option to participate in a 401(k) plan through Betterment
Equity in the company with employee stock options
Flexible time off - take time as you need it for self-care and recovery
14 paid holidays + annual winter break
Monthly cell phone reimbursement
Monthly wellness stipend
Work From Home stipend
6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
One Medical membership
Carrot Family Planning membership
Health Savings Account with Employer Contributions
Employee engagement, cultural events, and trainings
Apple equipment or whatever you need to be productive
Free Rentals + discounts on garment purchases for you, your partner, and friends & family
Team member discount on Marke jewelry products
Annual compensation review process

$89,000 - $115,000 a year

The base salary range for this position will be $89,000-$115,000. Compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

Diversity, Equity, Inclusion and Belonging

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

Average salary estimate

$102000 / YEARLY (est.)

min

max

$89000K

$115000K

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What You Should Know About Quality Assurance Manager, The Black Tux

Are you ready to elevate the quality assurance standards in the world of formal wear? The Black Tux is on the lookout for a passionate Quality Assurance Manager to join our Operations Team in Jenkins Township, PA. In this role, you’ll play a key part in managing and creating quality control processes that ensure every tuxedo and formalwear piece meets our rigorous standards. You’ll collaborate closely with our warehouse operations team, customer service, and other vital departments to maintain our reputation for outstanding fit and quality. Your work will involve designing quality management systems, conducting regular audits, and fostering a culture of accountability within the fulfillment process. You will also monitor product quality and provide customer feedback analysis to quickly resolve any quality issues. With your keen eye for detail and commitment to precision, you’ll help us ensure each customer feels confident for their special occasions. Join us in our mission to provide modern formal wear made from the finest fabrics and backed by an industry-leading customer service experience. Together, we’ll create unforgettable moments for our customers, because at The Black Tux, we believe that every detail matters. If you're ready to be a part of something special, let's get started!

Frequently Asked Questions (FAQs) for Quality Assurance Manager Role at The Black Tux

What are the key responsibilities of a Quality Assurance Manager at The Black Tux?

As a Quality Assurance Manager at The Black Tux, your primary responsibilities include developing and implementing quality management systems, overseeing regular warehouse audits, and training fulfillment teams on quality control processes. You will also analyze customer feedback related to product quality and take corrective actions to maintain high standards in operational excellence.