Retail Associate, Wellesley, MA
Who we are
Please Note: This Position is at the Natick Mall location.
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the team
In this role, you'll be joining the Retail team. The Retail team spans across 5 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
What you'll do
We’re looking for a Seasonal Retail Associate to join our growing team. This Part-time Retail Associate will play an integral role in supporting our customer experience. Being the face of The Black Tux in Nordstrom, you will have an immediate and direct impact on the success of our business. In this role, you will provide an exceptional fitting experience and assist customers through the many different stages of their event. From look conception to fruition you’ll assist customers through styling, event setup, and checkout. As a Seasonal Part-time role, availability on nights and weekends is mandatory.
- Provide customers with in-depth fit consultations to ensure they look and feel their best
- Demonstrate extraordinary product knowledge and determine the customer’s needs to be able to give expert style advice
- Assist customers through account creation and checkout process
- Communicate store needs and potential challenges with TBT Manager
- Keep stockrooms and fitting rooms clean and organized per TBT standard
- Take personal accountability to achieve your store and personal goals while supporting the goals of the team
- Meet or exceed key performance indicator (KPI) goals personally and as a contribution to the store’s total
- Completes other ad-hoc projects or duties as assigned
- Previously worked with customers to motivate and guide them through a purchase or experience
- Organized with a unique eye for small but meaningful details
- Places high value on being a self-starter with an entrepreneurial spirit
- Describes yourself as positive, passionate about fashion, and eager to learn
- Thrives in a fast-paced environment with the ability to multitask
- You have a flexible schedule with the ability to work nights and weekends
- Capable of walking on your feet for many hours a day and comfortably use a step stool
- You are tech-savvy and computer proficient
- You can communicate on remote-based platforms (ie. Slack)
- Apple product experience preferred
- You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.
- 1X weekly meal credit
- Paid Company recognized holidays
- Free suit rentals
- Buy-New and Marke jewelry discounts
Diversity Equity & Inclusion
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
Privacy Policy Notice disclosed here.
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Join The Black Tux team as a Seasonal Retail Associate at our Natick Mall location! Here at The Black Tux, we are all about helping our customers look and feel their best for every occasion, whether it’s a wedding, prom, or just a night out. Our unique, state-of-the-art fitting process relies on the finest natural fabrics to ensure that not only do you look great, but feel great too. As a Retail Associate, you will be the face of our brand at the Nordstrom store, providing top-notch customer service and support throughout our clients’ special events. You will guide customers through choosing the perfect attire, offer personalized fit consultations, and be there every step of the way, making sure they have a seamless experience. We’re looking for someone with a passion for fashion and customer service, ready to bring their best self and positive energy to our talented retail team. In this role, nights and weekend availability are crucial, as these are peak times when our clients seek us out. If you are organized, goal-oriented, and ready to help create unforgettable moments while achieving your own personal and team’s success, we would love to chat with you! Come and be a part of our mission to provide exceptional service and experiences as we celebrate individuality and style with our customers.
Join The Black Tux as a Retail Associate, where you'll help customers look their best for life's special moments at our showroom.
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Not your dad’s old suit. Modern formal wear, delivered.
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