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Virtual Quality Analyst (REMOTE)

Company Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts.  We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

Our Law Firm The Ward Law Group is currently hiring VIRTUAL QUALITY ANALYST with legal background.

The Quality Analyst is responsible for monitoring and evaluating operational performance, ensuring the quality of both the process and output of the settlements, reductions, and case management activities. This individual will analyze data, compile reports, audit cases and make data-driven recommendations to improve efficiency and effectiveness.

Schedule availability is required (40 hours per week - 2 days off - Based on schedule need you might have to work 1 day of the weekend with in the same 40 hours).

Quality Analyst responsibilities includes but is not limited to: 

Team Leadership and Management: 

  • Compile weekly recaps of POD leader commitments and actual numbers for settlements and reductions.
  • Perform monthly and quarterly in-depth team analysis, including settlements, cases closed, and case management activities.
  • Manage the creation and updating of SOPs and Synthesia videos within set deadlines. Oversee new hire training programs and monitor ongoing training initiatives.
  • Participate in weekly team lead meetings and compile relevant data.
  • Monitor negotiations and case progress, including settlements, demands sent, cases settled, and case status updates.
  • Audit reductions and senior case manager cases to ensure compliance and efficiency.   Collaborate with IT and Litify to create and maintain a Quality Analyst dashboard on Litify.
  • Analyze team numbers and report deviations from targets.
  • Verify daily activities and ensure client communication is conducted regularly.
  • Assist with onboarding and training new team members.
  • Undertake miscellaneous projects as needed to support operational excellence.

Continuous Improvement: 

  • Foster open communication by actively seeking feedback from team members and higher- ups.
  • Cultivate a growth-oriented mindset by consistently seeking learning opportunities. Collaborate with cross-functional teams to improve processes and outcomes.
  • Evaluate the team's workflow and adapt strategies to maintain a responsive approach to challenges.
  • Embrace technological advancements and industry best practices.
  • Encourage team members to share insights and suggest process improvements

Team and Productivity Oversight:

  • Oversee the team's productivity.
  • Keep track of projection, commitment, and end-of-month results.        
  • Set yearly productivity projections.
  • Attend weekly Team Huddles
  • Manage important tasks assigned by the Manager.

Audits and Quality Control:

  • Conduct case audits.
  • Conduct spot checks

Feedback and Development: 

  • Conduct feedback sessions with the team.

Performance Management:

  • Develop and track key performance indicators (KPIs) for team and individual performance.

Quality Control:

  • Ensure accuracy and compliance with legal standards and regulations.
  • Conduct regular audits of case files and documentation.
  • Implement and monitor quality assurance measures.

Reporting and Analysis:

  • Prepare and present regular reports on case status, productivity, and performance.        
  • Analyze data to identify trends and areas for improvement.
  • Develop and implement strategies for operational enhancement.

Salary: Starting at  USD $1,200 - $1,500 per month (compensated based on experience and skill set)

Qualifications

Quality Analyst Job Qualifications and Required Skills:

  • Must speak English and Spanish fluently
  • A Juris Doctor (JD) or equivalent legal degree is preferred but not required.
  • Strong organizational and leadership skills.
  • Excellent communication and interpersonal abilities. 
  • Must work well in a team environment.
  • Strong organizational and project management ability to successfully communicate with other employees.
  • Commitment to ongoing self-improvement and professional growth.
  • Adaptable and proactive problem-solving mindset.
  • USB noise cancelling headsets.
  • Webcam for daily meetings and huddles.
  • Internet speed must be 35Mbps Download and 15Mbps Upload.

 

Additional Information

 

 

Average salary estimate

$16200 / YEARLY (est.)
min
max
$14400K
$18000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Virtual Quality Analyst (REMOTE), The Ward Law Group, PL

Are you ready to step into an exciting role as a Virtual Quality Analyst with The Ward Law Group? If you have a passion for ensuring excellence in legal processes and a keen eye for details, this might be your perfect opportunity! Working remotely from Bogotá, La Caro, you'll be part of an innovative and fast-paced environment where your contributions count. The Ward Law Group, recognized as one of the best places to work, is all about fostering a community-oriented culture. As a Virtual Quality Analyst, you'll monitor and evaluate operational performance while analyzing data to enhance the efficiency of case management activities. Your responsibilities will include compiling detailed reports, auditing case files, and leading team training initiatives. You'll be in touch with a vibrant team that values open communication, collaboration, and continuous improvement, so expect to engage with various departments to drive positive changes. This role offers 40 hours per week of flexibility, including occasional weekend shifts. If you’re fluent in English and Spanish, have robust organizational skills, and are keen to contribute to a culture of excellence, we’d love to hear from you. Join us in our mission to serve our clients and community while achieving your personal and professional growth. The salary ranges from USD $1,200 to $1,500 monthly, reflecting your skills and experience. Come make a difference with us!

Frequently Asked Questions (FAQs) for Virtual Quality Analyst (REMOTE) Role at The Ward Law Group, PL
What are the main responsibilities of a Virtual Quality Analyst at The Ward Law Group?

As a Virtual Quality Analyst at The Ward Law Group, your responsibilities include monitoring operational performance, analyzing data, compiling reports, auditing cases, and making data-driven recommendations to improve the efficiency of settlements and case management. You're also involved in team leadership, training initiatives, and continuous improvement processes to enhance the quality of our services.

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What qualifications are required for the Virtual Quality Analyst position at The Ward Law Group?

To qualify for the Virtual Quality Analyst role at The Ward Law Group, fluency in both English and Spanish is essential. While a Juris Doctor (JD) or equivalent legal degree is preferred, it’s not mandatory. Strong leadership, organizational skills, and the ability to work effectively in a team are crucial. Familiarity with case audits and project management will greatly enhance your application.

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What is the working schedule like for the Virtual Quality Analyst at The Ward Law Group?

As a Virtual Quality Analyst at The Ward Law Group, you can expect to work 40 hours per week with two days off. Your schedule may require occasional weekend shifts, ensuring that you maintain the necessary flexibility to meet the firm’s needs while enjoying a balanced work-life dynamic.

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How does The Ward Law Group foster professional growth for Virtual Quality Analysts?

The Ward Law Group emphasizes continuous improvement and professional development for its Virtual Quality Analysts. This includes providing opportunities for training, workshops, and collaboration with cross-functional teams to enhance both individual and collective performance within a supportive and encouraging environment.

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What technological requirements must a Virtual Quality Analyst fulfill at The Ward Law Group?

For the Virtual Quality Analyst position at The Ward Law Group, you'll need to have a USB noise-cancelling headset, a webcam for meetings, and stable internet with at least 35Mbps download and 15Mbps upload speeds. These requirements ensure effective communication and collaboration within the remote work setup.

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Common Interview Questions for Virtual Quality Analyst (REMOTE)
Can you explain your experience in data analysis relevant to the Virtual Quality Analyst role?

In answering this question, share specific examples of your experience with data analysis in legal or quality assurance contexts. Highlight methodologies you've used, such as statistical analysis or reporting tools that demonstrate your ability to derive actionable insights from data.

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How would you approach monitoring team productivity as a Virtual Quality Analyst?

When tackling this question, explain your strategies for monitoring productivity, like setting clear KPIs, using performance dashboards, and regular check-ins with team members to foster open communication. Provide examples of tools you have used successfully in the past.

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What methods do you use to ensure compliance and quality in case audits?

For this question, discuss your systematic approach to case audits, including the checklists or metrics you utilize to evaluate compliance. Emphasize the importance of accuracy and consistency in maintaining legal standards throughout the audit process.

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How do you facilitate constructive feedback sessions with your team?

In your response, detail your techniques for promoting a supportive environment during feedback sessions. This might include using the 'sandwich' approach to criticisms, encouraging two-way dialogue, and setting action points for improvement.

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Can you describe a time you implemented process improvements in a previous role?

Share a concrete example of when you identified an inefficiency and the steps you took to improve it, focusing on the outcomes achieved. This story should highlight your problem-solving skills and proactive approach to enhancing team performance.

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What role does collaboration play in your work as a Virtual Quality Analyst?

Discuss how collaboration with various departments leads to operational excellence, sharing specific instances where cross-functional teamwork contributed to significant improvements in quality or efficiency and how you foster that collaborative spirit.

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How do you adapt to changes in legal standards and industry best practices?

Emphasize your commitment to continuous education and staying updated on changes in the legal field. Mention specific resources or networks you engage with, showcasing your proactive approach to adapting strategies and processes accordingly.

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What strategies do you use for effective time management in a remote work setting?

Convey your methods for prioritizing tasks and managing your schedule, such as creating daily to-do lists, using digital tools for time tracking, and setting boundaries to minimize distractions in a remote environment.

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How do you evaluate the success of training initiatives for new hires?

Explain your approach to measuring the effectiveness of training programs, such as gathering feedback from new hires, assessing their performance post-training, and making necessary adjustments based on observed outcomes and team needs.

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Why do you believe you are a good fit for the Virtual Quality Analyst position at The Ward Law Group?

Tailor your response to reflect your understanding of The Ward Law Group's values and mission. Highlight relevant experiences and skills that align with the company's goals, emphasizing how you can contribute positively to the team and help achieve operational excellence.

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DATE POSTED
April 23, 2025

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