Virtual Quality Analyst (REMOTE)

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts.  We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Our Law Firm The Ward Law Group is currently hiring VIRTUAL QUALITY ANALYST with legal background.

The Quality Analyst is responsible for monitoring and evaluating operational performance, ensuring the quality of both the process and output of the settlements, reductions, and case management activities. This individual will analyze data, compile reports, audit cases and make data-driven recommendations to improve efficiency and effectiveness.

Schedule availability is required (40 hours per week - 2 days off - Based on schedule need you might have to work 1 day of the weekend with in the same 40 hours).

Quality Analyst responsibilities includes but is not limited to: 

Team Leadership and Management: 

• Compile weekly recaps of POD leader commitments and actual numbers for settlements and reductions.
• Perform monthly and quarterly in-depth team analysis, including settlements, cases closed, and case management activities.
• Manage the creation and updating of SOPs and Synthesia videos within set deadlines. Oversee new hire training programs and monitor ongoing training initiatives.
• Participate in weekly team lead meetings and compile relevant data.
• Monitor negotiations and case progress, including settlements, demands sent, cases settled, and case status updates.
• Audit reductions and senior case manager cases to ensure compliance and efficiency.   Collaborate with IT and Litify to create and maintain a Quality Analyst dashboard on Litify.
• Analyze team numbers and report deviations from targets.
• Verify daily activities and ensure client communication is conducted regularly.
• Assist with onboarding and training new team members.
• Undertake miscellaneous projects as needed to support operational excellence.

Continuous Improvement: 

• Foster open communication by actively seeking feedback from team members and higher- ups.
• Cultivate a growth-oriented mindset by consistently seeking learning opportunities. Collaborate with cross-functional teams to improve processes and outcomes.
• Evaluate the team's workflow and adapt strategies to maintain a responsive approach to challenges.
• Embrace technological advancements and industry best practices.
• Encourage team members to share insights and suggest process improvements

Team and Productivity Oversight:

• Oversee the team's productivity.
• Keep track of projection, commitment, and end-of-month results.        
• Set yearly productivity projections.
• Attend weekly Team Huddles
• Manage important tasks assigned by the Manager.

Audits and Quality Control:

• Conduct case audits.
• Conduct spot checks

Feedback and Development: 

• Conduct feedback sessions with the team.

Performance Management:

• Develop and track key performance indicators (KPIs) for team and individual performance.

Quality Control:

• Ensure accuracy and compliance with legal standards and regulations.
• Conduct regular audits of case files and documentation.
• Implement and monitor quality assurance measures.

Reporting and Analysis:

• Prepare and present regular reports on case status, productivity, and performance.        
• Analyze data to identify trends and areas for improvement.
• Develop and implement strategies for operational enhancement.

Salary: Starting at  USD $1,200 - $1,500 per month (compensated based on experience and skill set)

Quality Analyst Job Qualifications and Required Skills:

• Must speak English and Spanish fluently
• A Juris Doctor (JD) or equivalent legal degree is preferred but not required.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities. 
• Must work well in a team environment.
• Strong organizational and project management ability to successfully communicate with other employees.
• Commitment to ongoing self-improvement and professional growth.
• Adaptable and proactive problem-solving mindset.
• USB noise cancelling headsets.
• Webcam for daily meetings and huddles.
• Internet speed must be 35Mbps Download and 15Mbps Upload.