The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.
Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty
Our Law Firm The Ward Law Group is currently hiring VIRTUAL QUALITY ANALYST with legal background.
The Quality Analyst is responsible for monitoring and evaluating operational performance, ensuring the quality of both the process and output of the settlements, reductions, and case management activities. This individual will analyze data, compile reports, audit cases and make data-driven recommendations to improve efficiency and effectiveness.
Schedule availability is required (40 hours per week - 2 days off - Based on schedule need you might have to work 1 day of the weekend with in the same 40 hours).
Quality Analyst responsibilities includes but is not limited to:
Team Leadership and Management:
Continuous Improvement:
Team and Productivity Oversight:
Audits and Quality Control:
Feedback and Development:
Performance Management:
Quality Control:
Reporting and Analysis:
Salary: Starting at USD $1,200 - $1,500 per month (compensated based on experience and skill set)
Quality Analyst Job Qualifications and Required Skills:
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Are you ready to step into an exciting role as a Virtual Quality Analyst with The Ward Law Group? If you have a passion for ensuring excellence in legal processes and a keen eye for details, this might be your perfect opportunity! Working remotely from Bogotá, La Caro, you'll be part of an innovative and fast-paced environment where your contributions count. The Ward Law Group, recognized as one of the best places to work, is all about fostering a community-oriented culture. As a Virtual Quality Analyst, you'll monitor and evaluate operational performance while analyzing data to enhance the efficiency of case management activities. Your responsibilities will include compiling detailed reports, auditing case files, and leading team training initiatives. You'll be in touch with a vibrant team that values open communication, collaboration, and continuous improvement, so expect to engage with various departments to drive positive changes. This role offers 40 hours per week of flexibility, including occasional weekend shifts. If you’re fluent in English and Spanish, have robust organizational skills, and are keen to contribute to a culture of excellence, we’d love to hear from you. Join us in our mission to serve our clients and community while achieving your personal and professional growth. The salary ranges from USD $1,200 to $1,500 monthly, reflecting your skills and experience. Come make a difference with us!
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