User Support Specialist I
Overview & Benefits
Oakland County is a progressive place to work, where innovation and ambition are rewarded. We understand the many challenges facing today's professionals and families so we offer competitive wages and salaries, and a full benefits package with which you'd be quite impressed!
For full-time employees our benefits information can be found here.
Announcement Information
This position is represented by the UAW union.
The County Clerk's Office is seeking a dedicated professional for a three-year, on-site position. This is a term-limited opportunity with no hybrid or remote work options.
General Summary
Acts as a liaison between a County department and the Information Technology department. Performs duties involved in the implementation, maintenance and modification of a single software application affecting a departmental unit or other departments/organizations, or multiple software systems affecting a single departmental unit. Demonstrates an understanding of the existing software applications and related Information Technology policies and procedures. Performs testing of software processes. Troubleshoots problems within the system and works with Information Technology or software vendor to resolve issues. Assists in the identification of department needs and provides input to the Information Technology team for software design and implementation. Trains staff in proprietary or County-standard software used and prepares instructional materials for users. Coordinates computer and other equipment moves ensuring proper set-up. Utilizes current Countywide and/or department specific software to complete assignments.
Required Minimum Qualifications
At the time of application, applicants must: 1. a. Possess a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.b. Have had at least one (1) year of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades; OR 2. a. Possess an Associate’s Degree or equivalent education from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.b. Have had at least three (3) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades; OR3. a. Must be a high school graduate or have a certificate of successful completion of the General Education Development (GED) test.b. Have had at least five (5) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades.4. Possess a valid motor vehicle operator’s or chauffeur’s license.Special Requirements
1. Must maintain a valid motor vehicle operator's or chauffeur's license.
Pay Range
USD $58,085.00 - USD $77,823.00 /Yr.EEO and Inclusion Statements
EEO Statement
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Inclusion Statement
Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.
Average salary estimate
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Are you looking to kickstart your career in the tech field? Oakland County has an exciting opportunity for a User Support Specialist I in Pontiac! This role is perfect for someone who enjoys working directly with people and technology. As a User Support Specialist I, you'll be the crucial link connecting the County department with the Information Technology team. Your responsibilities will include assisting in the implementation and maintenance of software applications, troubleshooting issues, and providing training to staff. You'll be using your understanding of software applications and procedures to ensure everything runs smoothly. Not only will you help identify the needs of the department, but you’ll also collaborate with IT for effective software design and implementation. Our full-time team enjoys competitive salaries and an incredible benefits package that reflects our commitment to employee well-being. So, if you have a background in Computer Science, Information Systems, or a related field and are eager to make a difference while being part of a supportive community, we want to hear from you! Please note that this is a three-year on-site position with no remote options available. The journey of innovation starts with you at Oakland County, and we can't wait to see what you bring to our team!
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