Associate, Content Operations

Company Overview

Third Bridge was founded on the belief that human insights drive intelligent investment decisions.

To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.

Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.

Third Bridge operates in a global, multi-billion-dollar market with double digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies. 

Forum is a content product that helps investors make better investment decisions faster. We conduct in depth Interviews with senior executives and industry specialists to unearth critical insights and generate unfiltered transcripts. 

Our 100-strong industry aligned team covers over 2,500 public and private companies, applying data-driven factor models to identify where capital is most likely to be deployed. Our library of over 10,000 Forum Interview transcripts is continually strengthened by the generation of approximately 400 transcripts per month. 

Community is a new content offering from Third Bridge with a fast-growing, fast-paced, performance driven environment. As a Content Operations Associate, you’ll be responsible for ensuring we are meeting our SLAs and production quality standards.

Our clients are made up of institutional investors such as mutual funds, hedge funds and private equity institutions. We pinpoint emerging topics of interest and leverage the knowledge from industry experts to produce primary research content aimed to satisfy our client needs. 

As part of our growth and expansion, we are looking for a new joiner to help our New York Credit and Public Equities team with the day-to-day operations of our content business’. Internally you will work very closely with our Sector Analyst, Research and Commercial teams and externally work to provide our clients with a high level of customer service.

Your responsibilities will include...

• Managing the logistics of our Forum Interviews and Community consultations throughout their life-cycle

• Understand the Forum and Community production processes and be able to problem solve niche situations that arise

• Collect, document, and report on feedback and usage patterns, and communicate relevant information to improve systems and processes 

• Proactively identify areas where data analysis can enhance our business and take charge of leading projects to completion 

• Proactively propose strategic opportunities to improve processes and standards for Forum and Community

• Develop reports and dashboards to empower Forum and Community with useful information 

• Demonstrated ability to deliver results in a fast paced environment 

• Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions 

• A change facilitator with the ability to manage multiple projects efficiently and effectively 

• Outstanding organizational skills and the ability to work to deadlines

• Extremely strong attention to detail with a passion for quality 

• Strong team player with excellent interpersonal and communications skills

• Ability to establish priorities and work independently 

• Proficiency in the Microsoft Office Suite (esp. Excel) 

• A 3-year undergraduate degree or equivalent with a strong academic record

We offer a range of incredible rewards and benefits. These include the basics, which are:

• A base salary of $65,000 + bonus and benefits

• 15 days of vacation (which increases to 20 days after 2 years of service) plus US Holidays

We also focus on your health and wellbeing:

• A variety of insurance plans

• Health coverage by Empire Blue Cross Blue Shield - Medical Insurance, Dental insurance and Vision plan

• A personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account)

• Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources

• Monthly social events

• In-office perks, including snacks, weekly lunches, coffee, tea and drinks

Your future and family is important to us, so we offer:

• 401K matching upto 5% of your base salary

• People Development Allowance to help you in your role or in your wider career aspirations

• Life insurance

• A long term disability policy

• An Employee Assistance Program

• Dependent Care FSA

• Pet Insurance

As well as looking at your work-life balance:

• 2 annual volunteer days - so you can help a charity or good cause of your choice

• 2 personal days - for when life throws you a curveball

• Summer Fridays - so you have more time to enjoy the weather

• Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year

And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition program. Watch your points grow and spend them on:

• Savings on hotel stays worldwide

• Gift cards for major retailers including Amazon and H&M

• Donations to charities

• And more!

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.