Business Development Representative

Traditional surveys fall short in today’s world. That’s why we built ThoughtExchange, a platform powered by cutting-edge AI that enables leaders to connect with their communities and gain immediate, actionable insights that drive meaningful change.

From school districts to Fortune 500 companies, we empower thousands of leaders with the quality data they need to make a real impact. Our mission drives us, and we’re committed to creating positive change alongside a team of brilliant, diverse, and collaborative individuals. Thanks to these efforts, we’ve been recognized among Best Companies' Group Inclusive Workplaces and named one of Canada’s Top Growing Companies for the past five years.

At ThoughtExchange, we’re reshaping community and employee engagement for good. If you’re passionate about making a difference, we’d love to have you join our journey.

About the Role:

Are you passionate about building meaningful connections and helping organizations grow? As a Business Development Representative at ThoughtExchange, you'll play a pivotal role in driving our sales pipeline by engaging with prospects, qualifying leads, and fostering impactful relationships. You’ll collaborate closely with an Account Executive, represent us at events, and leverage a cutting-edge tech stack to achieve success.

We’re looking for a motivated self-starter who thrives in a dynamic environment. If you’re ready to contribute to a supportive and innovative team while growing your career, we’d love to hear from you!

Please note: Due to the upcoming holidays, interviews will not start until January 2025.

• Conduct personalize outbound lead generation, including researching and connecting new clients through various channels (i.e. email, phone communications, video messaging and social outreach with prospects) 
• Build and nurture impactful relationships with prospective customers, passing them over to the Account Executives once qualified
• Follow up, qualify, and convert inbound marketing leads to qualified sales opportunities 
• Maintain, track and report sales activities and results in the CRM and conduct regular data hygiene to ensure CRM is accurate & up-to-date
• Partner with Marketing on field marketing initiatives to share prospect & territory insights that will help grow inbound opportunities, develop event & campaign strategies and increase company profile and brand awareness
• Represent ThoughtExchange at in-person public events, executing pre- & post-event activities
• Leverage digital tools such as Outreach, Salesforce, Vidyard and social media for prospecting and customer management
• Support our Anti-Racism and Diversity, Equity and Inclusion (ADEI) mandate by (at a minimum) being aware of our ADEI commitment and initiatives and completing all required ADEI training

• 1+ year of customer-facing experience, preferably with demonstrated success in selling or building pipeline
• Proven track record of drive and ambition in previous roles
• Coachable and motivated by financial rewards and personal growth
• Excellent communication skills, both written & verbal
• Team player who loves working collaboratively with team members, sharing knowledge and best practices to improve internal processes and enhance team capabilities & performance
• Demonstrated experience taking initiative and being independent in your work while knowing when to seek guidance and support
• Able to manage multiple tasks and prioritize to meet goals
• Able to travel to the USA 4-5 times a year for conferences/ customer events

• Previous business development experience at a B2B SaaS organization 
• Experience working with Outreach or a similar prospecting tool 
• Experience generating leads through attendance at in-person events

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. 

ThoughtExchange welcomes applications from people with disabilities. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

What we offer: ThoughtExchange wants to ensure our people are heard, supported, and cared for—so we invest in our employees. We're continuously asking our employees what they need to ensure we're supporting their successes in the workplace and life. We are proud to offer our employees the following:

Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide Mental Health days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.

Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.

Ownership: In addition to competitive pay and benefits, employees receive share options when joining the company. Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company.

Culture: We walk the walk when it comes to our product and ensure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.

Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. 

Connection: In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every 1-2 years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel. 

Growth: You can join regular Anti-racism, Diversity, Equity & Inclusion (ADEI) and Learning & Development sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.