Project Manager | Destination Strategy, Marketing & Research

Location: UK & Ireland Employment Type: Full-time Reporting to: Director, Destination Strategy

Who We Are

TOPOSOPHY is a leading destination development, marketing, and placemaking agency shaping how places thrive. With projects in over 36 countries, we collaborate with governments, businesses, and global organizations like EBRD, USAID, UNDP, ETC, Mastercard, and UNWTO to transform destinations into sustainable, vibrant places that attract visitors and enhance community well-being.

The Role

We are looking for a Project Manager to oversee and coordinate the successful delivery of destination strategies, marketing plans, tourism policies, and placemaking projects. This role will focus on project management, client account coordination, and strategic insight, ensuring that our work meets the needs of destination management organizations (DMOs), tourism authorities, and public-private partnerships.

You will work closely with the Director, Destination Strategy, as well as clients, researchers, marketing specialists, and cross-functional teams, to ensure that projects are delivered on time, on budget, and with maximum impact. This is a client-facing role, requiring strong relationship management, strategic thinking, and the ability to translate insights into actionable recommendations.

Key Responsibilities

Project & Client Account Management

• Lead multiple projects from initiation to completion, ensuring alignment with client objectives and strategic goals.
• Act as the primary point of contact for clients, maintaining strong relationships and ensuring expectations are met.
• Develop and manage project timelines, deliverables, and budgets, ensuring smooth execution and high-quality outcomes.
• Oversee contract management, reporting, and financial tracking, ensuring projects remain within scope.
• Coordinate internal teams and external partners to ensure the timely delivery of destination strategies, marketing plans, and tourism policies.
• Use Monday.com or similar project management software to track project progress, assign tasks, and ensure seamless collaboration across teams.

Destination Strategy & Policy Implementation

• Lead the development and execution of destination strategies and tourism policies, ensuring they are data-driven and actionable.
• Conduct market research, competitive analysis, and visitor segmentation to inform strategy recommendations.
• Work with researchers and analysts to translate insights into clear strategic roadmaps and implementation plans.
• Ensure that sustainability, inclusivity, and innovation are embedded in all destination strategies.

Destination Marketing Plans & Campaigns

• Develop and oversee destination marketing plans and promotional campaigns to enhance visitor engagement and economic impact.
• Collaborate with the marketing team, content creators, and digital strategists to craft compelling campaigns.
• Ensure that research and data-driven insights inform campaign messaging, audience targeting, and brand positioning.
• Track the performance of marketing initiatives, analyzing engagement and visitor conversion metrics to refine strategies.
• Identify best practices in destination branding, storytelling, and experience design to support marketing efforts.

Stakeholder Engagement & Facilitation

• Organize and lead client workshops, stakeholder meetings, and visioning sessions, ensuring all voices are heard.
• Facilitate engagement with DMOs, tourism boards, government agencies, and private-sector partners to align on objectives.
• Manage public consultation processes, ensuring that community and industry feedback is integrated into strategy development.

Process Optimization & Business Growth

• Identify opportunities for new client services and business development, supporting the Director in expanding TOPOSOPHY’s reach.
• Improve internal processes for project delivery, ensuring efficiency and best practices are followed.
• Stay up to date with destination trends, policy shifts, and emerging opportunities in tourism and marketing.

Key Skills & Qualifications

• Project & Account Management: Proven ability to manage complex projects, budgets, and client relationships.
• Destination Strategy & Policy Expertise: Understanding of destination management, tourism marketing, and policy planning.
• Marketing & Campaign Development: Experience in developing destination marketing plans, promotional campaigns, and brand strategies.
• Strategic Insight: Ability to translate research, visitor data, and market intelligence into actionable recommendations.
• Stakeholder Engagement: Strong experience in facilitating multi-stakeholder projects and managing public-private partnerships.
• Problem-Solving & Adaptability: Ability to anticipate challenges and implement solutions that keep projects on track.
• Communication & Presentation: Ability to clearly present insights, lead discussions, and write compelling reports.
• Financial & Contract Oversight: Experience managing project budgets, contracts, and financial reporting.
• Project Management Software: Experience using Monday.com for task tracking, team coordination, and project progress monitoring.

• Bachelor’s or Master’s degree in tourism, urban planning, marketing, business administration, project management, or a related field.

• 5+ years of experience in project management, client account management, or strategic consulting, ideally in tourism, destination development, or destination marketing.
• Experience working with DMOs, government agencies, tourism boards, or economic development organizations.
• Strong ability to facilitate stakeholder meetings, lead workshops, and present findings to high-level decision-makers.
• Experience in destination marketing strategy development, branding, and tourism promotion campaigns.
• Proficiency in budget planning, financial oversight, and reporting.
• Fluent in English (additional languages are a plus).

• Competitive salary and private health insurance
• Work on global projects that impact destinations worldwide
• Career growth and mentorship in a dynamic, collaborative environment
• Flexible work arrangements (remote/hybrid options available)
• Professional equipment allowance to ensure you have the tools you need to perform at your best
• Professional development courses allowance to support continuous learning and career growth
• A diverse, international team shaping the future of destinations