Customer Service Representative

Why join GroupeSTAHL?

We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn additional time off throughout the year.

We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Earn additional PTO by participating in healthy activities!

We don’t believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition reimbursement!

We believe in making a difference (and having fun while doing it).
Whether we’re eating hot dogs to celebrate Coney Day, or playing hockey with Detroit Red Wings Alumni to raise money for Michigan Disabled Veterans. We’re a family-owned company who has family-friendly fun year ‘round! We’re all about having fun and making a difference.

Need more reasons to join GroupeSTAHL? Read more about other benefits and perks HERE!

What we do:
GroupeSTAHL is a leading international manufacturer, distributor and direct supplier in the field of custom textile printing.

What you'll be doing:

Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation. The Technical Customer Service Representative is responsible for the coordination of customer orders through the appropriate client service and production channels. Technical Customer Service Reps interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Effectively communicates and executes the client’s request in a timely manner. The position will communicate with both internal and external customers. There is moderate responsibility for decision making, involving evaluation of information. Such decisions must be made in response to changing conditions and often require developing or applying alternative methods. Such interpretive decisions may also involve determining when something will be done or prioritizing tasks for others.

• • Processing of automated and manual orders; effectively communicating with both internal and external customers relating to order requests; emails, etc.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Maintains and generates documents in Microsoft Word; Excel; and or the integrated network system.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • System review client backorders/cancellations/un-posted invoices.
  • Inventory Management, Invoicing, and Returns/credit issuance.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders.
  • Gathering necessary details to process customer purchase orders creating and production specification sheets to ensure error-free work; customer approval process; purchasing and receipt of garments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Solicit sales of new or additional services or products.
  • Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Works with clients to process returns and replacements; processing credits for parts, machines, & shipping.
  • Improves client references by writing and maintaining documentation, as well as updating customer information.
  • Assist clients with shipping quotes and updating shipping information.
  • Process order entry and parts check in for client interactions.
  • Maintains excel spreadsheets and filing.
  • Provides support with reports and tracking trends.
  • Works as reserve to all admin duties and responsibilities.

What we are looking for:

• Maintaining completion of all customer needs.
• Accurately preforming all essential duties and responsibilities.
• Processing of on-time work orders for assigned customer.
• Processing of customer orders error-free.

Apply today and join the fun!