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Jaggaer Implementation Project Manager

Trillium Professional is now seeking a Jaggaer Implementation Project Manager in Providence!The Jaggaer Implementation Project Manager will lead the phased rollout of the Jaggaer procurement system to designated user groups, focusing on production support, issue management, and collaboration with organizational change management (OCM). The role involves working closely with a dedicated training manager to coordinate effective training execution, ensuring a smooth transition for each user group and ongoing system adoption.Key Responsibilities:-Phased Rollout Management-Plan and execute the phased rollout of Jaggaer to three or four user groups, ensuring smooth implementation for each phase.-Communicate timelines, activities, and dependencies to stakeholders and gather feedback from each phase to refine the process for subsequent groups.-Production Support and Issue Management-Serve as the primary point of contact for production support, managing user inquiries, troubleshooting, and issue resolution.-Implement issue tracking workflows and maintain knowledge bases to support end-users and enhance the system’s usability.-Collaboration with Organizational Change Management (OCM)-Work with OCM to drive adoption and support a seamless transition for each rollout phase.-Coordinate communications with users, including emails, FAQs, and change management materials, to ensure clarity and engagement.-Coordination with Training Manager-Collaborate closely with the dedicated training manager to ensure training schedules align with rollout phases and that all training objectives are met.-Provide feedback to the training manager on user needs and monitor training effectiveness as each group transitions to Jaggaer.-Performance Monitoring and Continuous Improvement-Track system performance and engagement metrics, implementing improvements as needed.-Collaborate with stakeholders to evaluate the rollout’s success and identify opportunities for process and support improvements.Pay rate is $90 per hour. Apply now!Qualifications:-Bachelor’s degree in Project Management, Information Technology, Business Administration, or a related field.-5+ years of project or rollout management experience in SaaS or ERP systems, preferably within procurement.-Strong knowledge of change management and user support best practices.Skills:-Project Coordination and Production Support: Proven expertise in managing phased rollouts, issue resolution, and user support.-Collaboration: Experience working with training managers or dedicated trainers to ensure effective training delivery.-Communication: Strong skills in communicating project updates, technical details, and training needs with both technical and non-technical audiences.Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
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What You Should Know About Jaggaer Implementation Project Manager, Trillium Staffing

Are you ready to take on an exciting role as a Jaggaer Implementation Project Manager in Providence, RI with Trillium Professional? In this position, you'll be at the forefront of leading the phased rollout of the Jaggaer procurement system for various user groups. Your pivotal role will involve ensuring a smooth transition, production support, and effective issue management while collaborating closely with our Organizational Change Management team. One of your primary responsibilities will be to coordinate with a training manager to deliver top-notch training, enabling users to make the most of the system. You'll get to manage the implementation process step-by-step, communicating timelines and gathering feedback to refine future phases. Additionally, your expertise will shine as you troubleshoot user inquiries and oversee the setup of issue tracking workflows, enhancing user experience. Join us in monitoring system performance and making continuous improvements based on user feedback—your analytical skills will be invaluable! At Trillium, you'll be surrounded by a culture of integrity and excellence as we strive to connect talented professionals with future-led companies. If you have a passion for project management and love making transitions seamless, we want to hear from you. This role offers a competitive pay rate of $90 per hour, and we can't wait for you to be part of our journey.

Frequently Asked Questions (FAQs) for Jaggaer Implementation Project Manager Role at Trillium Staffing
What are the primary responsibilities of the Jaggaer Implementation Project Manager at Trillium?

The Jaggaer Implementation Project Manager at Trillium is responsible for leading the phased rollout of the Jaggaer procurement system, which includes managing production support and issue resolution, coordinating with training managers for effective user training, and working closely with the Organizational Change Management team to drive system adoption. This role ensures that all user groups transition smoothly and successfully.

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What qualifications do I need to become a Jaggaer Implementation Project Manager at Trillium?

To qualify for the Jaggaer Implementation Project Manager position at Trillium, candidates should have a bachelor’s degree in Project Management, Information Technology, Business Administration, or a related field. Additionally, at least 5 years of experience in project or rollout management within SaaS or ERP systems, preferably in procurement, is required. Strong knowledge of change management practices is also essential.

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How does collaboration play a role in the Jaggaer Implementation Project Manager position at Trillium?

Collaboration is key for the Jaggaer Implementation Project Manager at Trillium. The role involves working hand-in-hand with a dedicated training manager to ensure training objectives align with rollout phases. Furthermore, the Project Manager collaborates with the Organizational Change Management team to facilitate effective communication and engagement among users, helping to enhance system adoption and ensure a successful transition.

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What skills are essential for the Jaggaer Implementation Project Manager role at Trillium?

Essential skills for the Jaggaer Implementation Project Manager role at Trillium include strong project coordination capabilities, expertise in production support and issue resolution, as well as excellent communication skills to articulate project details with both technical and non-technical audiences. A deep understanding of change management best practices is also important for successful user adoption.

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What kind of support can a Jaggaer Implementation Project Manager at Trillium expect during rollouts?

A Jaggaer Implementation Project Manager at Trillium can expect comprehensive support during rollouts, including dedicated collaboration with training managers to facilitate user training and engagement. The Project Manager will also receive support from the Organizational Change Management team to ensure a seamless transition, as well as resources to establish effective issue tracking and user support systems.

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Common Interview Questions for Jaggaer Implementation Project Manager
Can you describe your experience with phased rollouts in SaaS applications?

When answering this question, focus on specific examples where you successfully managed multiple phases of a software rollout. Highlight your planning processes, how you communicated with different stakeholders, and how you addressed any challenges that arose during each phase.

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What methods do you use to track and manage production support issues?

Discuss the tools and techniques you have used for issue tracking, such as ticketing systems or databases. Describe how you prioritize issues based on user impact and how you ensure timely resolutions to support users effectively.

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How do you ensure effective communication during a rollout project?

Emphasize your strategies for maintaining open lines of communication with all stakeholders. Talk about the importance of regular updates, feedback sessions, and using accessible communication tools to keep everyone informed and engaged.

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How do you assess the success of a software implementation?

Describe the key performance indicators (KPIs) you track to measure the success of an implementation. Include user engagement metrics, feedback collection, and post-implementation reviews to continuously improve the process.

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What approaches do you take to encourage user adoption of new systems?

Focus on the importance of change management techniques, such as involving users early in the process, offering hands-on training, and providing clear communication on the benefits of the new system to foster a positive attitude towards adoption.

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Can you give an example of a challenging rollout you managed and how you handled it?

Provide a specific scenario where you faced challenges during a rollout, detailing the steps you took to evaluate the situation, implement solutions, and communicate with stakeholders. Highlight what you learned from the experience.

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How do you work with training managers to ensure successful user training?

Discuss your approach to collaboration with training managers. Emphasize the importance of aligning training schedules with rollout phases, gathering user feedback to inform training content, and monitoring training effectiveness for future improvements.

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What role does feedback play in your project management style?

Highlight your commitment to collecting and acting on feedback throughout the rollout process. Explain how you implement changes based on user insights and actively seek improvement opportunities to enhance the overall user experience.

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How do you manage your time and prioritize tasks during a project?

Discuss your time management strategies, such as using prioritization frameworks to decide which tasks require immediate attention. Mention how you balance long-term project goals with daily operational needs to maintain workflow efficiency.

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What strategies do you use to manage stakeholder expectations?

Outline your approach to setting clear expectations from the start of a project, including regular status updates and proactive communication. Explain how you handle any changes or setbacks and keep stakeholders informed to maintain trust.

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Trillium Staffing follows a partnership approach by connecting high quality talent to compelling careers within diverse national markets. We achieve this through professionalism, honesty, and integrity as a recognized leader in the staffing and re...

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DATE POSTED
December 8, 2024

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