Legal, Audit and Compliance (LAC) Operations Manager

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

The TrueML Shared Services Legal, Audit, and Compliance (LAC) team supports TrueML companies, including TrueAccord and TrueML Products. 

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab 
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. 
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

• Attorney Support: 
• Provide legal support to the General Counsel related to contracts (reviewing and preparing routine contract instruments such as NDAs, amendments, etc.), corporate governance (e.g., drafting resolutions, agendas, etc.), and corporate filings (e.g., corporate entity formation, qualifications to do business, withdrawals, dissolution, mergers, conversions, legal name changes, annual and other filings, etc.)
• Conduct legal research to support LAC initiatives, including researching regulatory requirements, case law, and compliance obligations, and summarizing findings for internal use.

• Contract Lifecycle Management (CLM): 
• Lead the administration, optimization, and ongoing improvement of the contract lifecycle management process, ensuring consistency, visibility, and efficiency across contract intake, review, execution, and post-signature obligations for all types of contracts (client, procurement, NDA, etc.).
• Serve as the primary system administrator for the contract management platform (Ironclad), managing user access, workflows, templates, playbooks, metadata, reporting, and integrations with other enterprise systems (e.g., JIRA, procurement tools).
• Process & Workflow Optimization: Streamline LAC Department’s processes and implement best practices to increase efficiency and reduce friction across the department. Oversee LAC team’s workflows (e.g., inbox routing, incoming requests routing, communicating with stakeholders, etc.)
• Technology & Tools Management: Oversee the selection, implementation, and maintenance of LAC technology platforms, including CLM, e-billing, matter management, and knowledge management tools. Serve as the system admin for various tools. Manage relationships with LAC vendors, including coordinating with external service providers to ensure consistent quality, timely delivery of services, and contractual obligations are met or exceeded.  Identify new potential service providers or technology tools that will streamline, scale, and assist team members in their roles and responsibilities.
• Knowledge Management: Develop and maintain internal knowledge bases, templates, and playbooks to support consistent LAC guidance and reduce repetitive work.
• Budgeting and Financial Management: Oversee budgeting for the LAC department, including managing outside counsel billing guidelines, LAC vendor needs, monitoring expenditures to stay within budget, and regular reporting. Supervise the utilization of our legal bill review provider (LegalBillReview.com) to streamline invoice processing and ensure compliance with billing standards.
• Metrics & Reporting: Define and monitor KPIs for legal performance and provide actionable insights through regular reporting to leadership.
• Cross-Functional Collaboration: Act as a liaison between LAC and other departments (e.g., sales, procurement, finance, IT, HR) to ensure smooth communication and alignment.
• Project Management: Lead or support corporate and/or LAC department projects/initiatives, including strategic planning efforts, assistance with M&A, etc. 

• Supervision: 
• Oversee and manage the work of LAC Clerks, providing guidance, training, and performance feedback to ensure accuracy and efficiency in clerical and administrative tasks. 
• Assign tasks, monitor progress, and support LAC Clerks in completing routine, administrative duties related to operations, corporate filings, and other assigned tasks.
• Facilitate professional development by identifying skill gaps and providing opportunities for training and growth within the LAC team.
• Leadership: Serve as a key leadership member of the LAC team, contributing to strategic planning, decision-making, and the development of departmental goals.

• Bachelor’s degree required or significant relevant experience in lieu of a degree.
• Paralegal certification preferred but not required.

• Minimum of 5 years of experience in a legal operations, paralegal, and/or contract management role.
• Experience in corporate governance, contract lifecycle management, and legal operations within a corporate environment.
• Prior experience with budget management, including overseeing outside counsel billing and/or e-billing platforms.
• Demonstrated experience in managing vendors and alternative legal service providers (ALSPs).
• Experience using contract management platforms (e.g., Ironclad) and legal technology tools.

• Advanced skills in contract management systems, preferably Ironclad.
• Proficiency in Google Suite, Slack, and Mac computers.
• Experience with project management tools (e.g., Atlassian/Jira Service Management, Asana, Trello) and reporting tools (e.g., Looker).
• Experience and/or desire to embrace generative AI solutions to streamline and improve processes, enabling the LAC Department to fully support the rapid growth of the TrueML entities.
• Basic understanding of data analysis and reporting metrics.

• Knowledge of corporate governance, contract drafting, and legal research.
• Familiarity with legal research techniques and tools.
• Ability to interpret and summarize laws, regulations and contracts.

• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proven ability to develop and implement process improvements and optimize workflows; and draft work instructions or standard operating procedures. 
• Experience in leading cross-functional projects and collaborating with other departments.

• Strong analytical skills with a keen eye for detail, especially when reviewing contracts and legal documents.
• Capability to synthesize complex legal and financial information and present it clearly.

• Excellent verbal and written communication skills, with the ability to prepare clear, concise, and accurate documents.
• Strong interpersonal skills to build relationships with internal stakeholders and external vendors.
• Ability to present legal and operational insights to leadership effectively.

• Self-motivated, proactive, and able to work and learn independently.
• High level of integrity and professional ethics.
• Detail-oriented and able to maintain confidentiality with sensitive information.
• Adaptable and able to thrive in a dynamic, fast-paced environment.
• Ability to exercise independent judgment and make decisions. 
• Ability to perform under stress. 
• Ability to work in a secure and remote environment. 

• Ability to remain in a stationary position, often standing or sitting for prolonged periods. 
• Repetitive finger motion to press keys and enter text or data into a computer by means of a keyboard. 
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computer terminals and ability to work with multiple computer monitors and windows. 
• Ability to hear, understand, and distinguish speech and/or other sounds (e.g., in person speech, teleconference, etc.) 

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.