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Engineering Manager

Company Description

Who we are...

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description

Reporting to the Americas Lab Director, we are looking for an Engineering Manager for our development lab in Colombia. You will be part of the Product & Development team responsible for building and maintaining our SaaS platform and services, serving customers throughout Latam. You will work with the broader technical, support and product team whilst collaborating with strategic outsourced partners and customers. You will be more focused on the end to end technical aspects of our platform.

A bit about the team and what you'll deliver...

As an engineering leader within our Product Development team, you will be at the heart of the business collaboratively responsible for leading the engineering team in Colombia. You will work with various stakeholders, whilst driving the engineering teams to work through the technology components that build out the platform, inline with customer needs.

Reporting to our Chief Product Development Officer, we are looking for a individual with demonstrable engineering, technical and operational leadership experience in on-prem and cloud based services.

As an Engineering Manager you will:

  • Build and maintain an engineering strategy that augments our product strategy, and furthers the platform technology strategy
  • Create an inspiring work environment and drive for engineering excellence
  • Participate in our product, design  and engineering leadership team to ensure engineering initiatives are appropriately represented in planning and in product roadmaps
  • Ensure that the performance of all engineering teams is actively measured and monitored, and identify and resolve impediments as quickly as possible
  • Grow your teams by ensuring the right training and tooling is available to teams to balance working styles, experience, capability and career aspirations
  • Lead your direct reports and enable them to thrive in the organisation, support them in their career development and goals
  • Collaborate with your peers in other areas to share knowledge and work on common initiatives

Who you are...

As an Engineering Manager you will have:

  • Hands on experience with development, problem solving working with customers, and understand how to build cloud platforms
  • A desire to work in a fast pace environment, charting uncharted domains, and be able to own the direction, and drive engineering teams towards clear outcomes
  • Architecture, Oracle and Cloud (AWS & or/Azure) technical experience, and understand how to build SaaS platforms
  • A deep understanding of product delivery and mobile network operators
  • A passion for software engineering excellence and enabling teams to succeed in their endeavours
  • Experience with managing teams of people in product or technology companies 
  • A growth mindset, you understand that competency is not fixed but is enhanced through dedication and hard work
  • An ability to build trust and credibility with stakeholders across all levels of the business
  • Comfortable with uncertainty and change and an ability to bring clarity for the people you lead
  • Defined technical solution standards and guardrails for development teams
  • Served as a technical platform expert providing input/ guidance
  • Defined technical requirements (scalability, availability, maintenance, security). Architecting, designing, coding and deploying full-scale systems based on critical business outcomes, communicating architectural decisions, plans, goals and strategies, while also highlighting short-term trade-offs vs. long-term commitments
  • Promoted a positive work environment; selecting and training new team members; continuously providing feedback, mentoring, and coaching to inspire a high-performing team of principal engineers who are empowered to develop a technology architecture that enables and drives new business capabilities and operating models
  • Collaborated with peers to analyse business context (business strategy and trends), as well as changing requirements in other architecture viewpoints to distil the technology architecture future state
  • Been responsible for the analysis of the current technology environment to detect critical deficiencies and recommend solutions for improvement. In addition, own the analysis of technology industry and market trends to resolve their potential impact on the enterprise as well as on the enterprise technology architecture
  • Assisted with crafting the governance, assurance and standards activities associated with ensuring enterprise technology architecture compliance
  • Lead or consulted on all aspects of technology and architecture implementation and modification activities, particularly for new or shared infrastructure solutions. Lead or consult on application or infrastructure development projects.

What make you, you...

Experience:

  • 7+ years of software engineering and technology management experience with a minimum of 3+ years in a engineering leadership role architecture and decision making.
  • Excellent English written and verbal communication skills, interpersonal, and collaborative skills.
  • Ability to effectively and clearly communicate software engineering concepts to technical and nontechnical audiences.
  • Demonstrated history of hiring, developing, retaining and upgrading technical talent including the management of globally distributed teams.
  • Experience with integrating with partner solutions and acquired technologies.
  • Experienced at modernising legacy systems including the technical and change management aspects that accompany transformative change.
  • Poise and ability to act calmly and competently in high-pressure, high-stress situations.
  • Must be a critical thinker, with strong problem-solving skills, project management skills: financial/budget management, scheduling, and resource management.
  • A strong solution orientation with a penchant for not only identifying problems but also finding ways of solving them within typical business constraints.
  • Ability to lead and motivate cross-functional, interdisciplinary teams to achieve strategic goals.
  • Ability to professionally handle confidential matters and show an appropriate level of judgment and maturity.
  • High degree of initiative and ability to work with little supervision.

Languages:

  • Must be fluent English and Spanish

Knowledge:

  • Azure, Oracle, AWS development environment and cloud platforms eco-systems
  • Awareness of security platforms
  • Software development lifecycle (SDLC) and other critical tools/systems
  • Android, mobile OEMS and cloud platforms

Desirable skills: 

  • use of JIRA and other engineering tools

Qualifications

  • Undergraduate degree in computer science, software engineering, or equivalent experience

Additional Information

#LI-Hybrid

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

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Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Engineering Manager, Trustonic

Are you ready to step into a pivotal role as an Engineering Manager at Trustonic? Based out of our vibrant Bogotá office, you’ll lead our ambitious Product & Development team, working directly under the Americas Lab Director. Your mission? Shape the future of our SaaS platform and services, ensuring they meet the critical needs of our customers across Latin America. At Trustonic, we cherish a collaborative spirit, bringing together technical expertise and fresh ideas from various stakeholders to deliver outstanding products. As an Engineering Manager, you’ll be at the center of the action—responsible for driving innovation and technical excellence within your team. You’ll have hands-on engineering experience in cloud platforms, architecture, and a deep understanding of product delivery to elevate our solutions. Your role includes building an inspiring work environment, enhancing team performance through training, and fostering professional growth. You’ll also define technical standards and play a key role in product roadmaps. By collaborating with other teams and empowering your direct reports, you’ll guide them toward success while navigating the dynamic challenges of a tech-savvy market. If you thrive in fast-paced environments and are passionate about engineering excellence, we want you on our team here at Trustonic, where we believe that working together is key to long-lasting success. Join us on our journey to make a meaningful impact with technology!

Frequently Asked Questions (FAQs) for Engineering Manager Role at Trustonic
What are the responsibilities of an Engineering Manager at Trustonic?

As an Engineering Manager at Trustonic, your main responsibilities will include leading the engineering team to develop and maintain our SaaS platform while ensuring it aligns with customer needs. You'll create and manage engineering strategies, monitor team performance, and facilitate collaboration with various stakeholders to drive engineering excellence.

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What qualifications do I need to apply for the Engineering Manager position at Trustonic?

To apply for the Engineering Manager position at Trustonic, you should possess a minimum of 7 years of software engineering and technology management experience, including at least 3 years in a leadership role. Strong communication skills in both English and Spanish, along with hands-on experience in cloud platforms, architecture, and capability in developing technology strategies are essential.

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What kind of work environment can I expect as an Engineering Manager at Trustonic?

At Trustonic, you will find a dynamic and collaborative work environment that celebrates diversity and innovation. We emphasize flexibility and believe that an inspiring workplace fosters creativity and productivity, offering you a chance to thrive in a forward-thinking technology company.

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How does Trustonic support professional development for Engineering Managers?

Trustonic is committed to the professional growth of its employees, including Engineering Managers. You will have access to training resources, mentoring opportunities, and the chance to collaborate with peers. We believe in empowering our teams to achieve their career aspirations while driving the company forward.

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What technical skills are required for the Engineering Manager role at Trustonic?

As an Engineering Manager at Trustonic, you will need a robust understanding of cloud platforms (especially AWS and Azure), architecture, and SaaS solutions. Familiarity with programming languages and tools such as JIRA, as well as experience with mobile networks and software development lifecycle (SDLC), are also beneficial to excel in this role.

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Common Interview Questions for Engineering Manager
Can you describe your experience with cloud architecture as it relates to the Engineering Manager position?

In your response, highlight specific projects where you designed or managed cloud architectures, any challenges faced, and how your solutions positively impacted the project outcomes. Demonstrating your hands-on experience will showcase your expertise in a relevant manner.

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How do you manage team performance and ensure accountability within your engineering teams?

Discuss specific strategies you employ to monitor team performance, such as setting clear KPIs, conducting regular feedback sessions, and your methods for addressing any performance issues proactively. Emphasize your commitment to fostering a high-performing environment.

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What methodologies do you prefer when leading software development projects?

Talk about your experience with Agile and other software development methodologies. Explain how these methodologies help you lead teams effectively, adapt to changing requirements, and ensure that deliverables meet high-quality standards.

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How do you ensure effective communication across cross-functional teams?

Share your approach to facilitating communication between engineering, product, and support teams. Highlight the tools and practices you use to ensure alignment, such as regular sync-ups, shared documentation, and fostering an open feedback culture.

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What is your approach to mentoring and developing technical talent?

Focus on your strategies for identifying strengths and growth areas within your team. Share examples of how you have helped team members set and achieve their career goals through tailored training and opportunities.

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Can you provide an example of a successful project you led as an Engineering Manager?

Think of a project that showcases your leadership skills. Discuss the project's objectives, your role in steering the team, and the positive outcomes achieved. Metrics of success and lessons learned should be part of your narrative.

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How do you approach conflict resolution within your team?

Explain your method for addressing conflicts, such as encouraging open dialogue, understanding different perspectives, and facilitating a collaborative resolution. This demonstrates your ability to maintain team cohesion and morale.

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What strategies do you employ to keep your team motivated in a fast-paced environment?

Share specific motivators you use, such as recognition, continuous learning opportunities, and setting challenging yet attainable goals. Highlight how these strategies adapt to the fast-paced nature of technology.

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How do you evaluate and prioritize technical requirements during project planning?

Discuss your process for assessing technical requirements, including stakeholder meetings and aligning them with broader business objectives. Explain how you balance immediate needs with long-term strategic goals.

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What role does customer feedback play in your engineering management approach?

Share how you integrate customer feedback into the engineering process, ensuring that products meet user needs and drive satisfaction. Providing relevant examples will emphasize your customer-centric mindset.

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Full-time, hybrid
DATE POSTED
January 5, 2025

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